Constant BSOD, formatted and reinstalled windows, varying errors

zurik · 30 Sep 2012

I have been getting consistent BSOD over the last two weeks or so. I didn't notice anything that caused it in particular at first, but after it got more frequent I decided to format and reinstall my copy of Windows 7. Unfortunately, the BSOD came back even before I was able to install most of my drivers and has been more and more frequent recently. Sometimes I get it when idle, other times when I open youtube or spotify or adobe reader. Sometimes I get message 0x00000050 and sometimes 0x0000003b. There may have been other messages before that, but I did not know to record the codes.

I ran seagate tools and ran all of the hard drive diagnostics and it passed all of them. I also used windows memory diagnostic to check my RAM and it checked out. I am going to try to check my memory with memtest86 soon as well. I have tried disabling Norton Internet Security but it did not fix the problem, neither did scanning the computer for viruses.

Any support would be greatly appreciated, this is quite a frustrating thing to deal with on a regular basis.

*Edit: From reading other threads, I went ahead and preemptively uninstalled Catalyst Control Center (it is there in my zip file however).

koolkat77 · 30 Sep 2012

Welcome

Your blue screen was caused by SRTSP64.SYS Norton itself. Its a known cause to BSODS.
Google search, norton community

Suggest you to uninstall it.

I and many members on our forum recommend Microsoft security essentials with
a great combination of Malware Bytes.

→ Microsoft Security Essentials - Free Antivirus for Windows
→Malwarebytes - The Free version
→ Good and Free system security combination.

Run a full scan with both (separately) once downloaded, installed and updated.

In addition, Run this tool and delete anything it finds:
→ Anti-rootkit utility TDSSKiller

I'm taking a look at your all files, and will post more suggestions in a while.

Code:

0: kd> lmvm SRTSP64
start             end                 module name
fffff880`0ac8f000 fffff880`0ad51000   SRTSP64  T (no symbols)           
    Loaded symbol image file: SRTSP64.SYS
    Image path: \SystemRoot\System32\Drivers\NISx64\1401010.002\SRTSP64.SYS
    Image name: SRTSP64.SYS
    Timestamp:        Fri Aug 10 05:39:11 2012 (50244A1F)
    CheckSum:         000C6523
    ImageSize:        000C2000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

zurik · 01 Oct 2012

Thank you very much! I've uninstalled Norton and installed Security Essentials, Malwarebytes and the anti-rootkit utility and am running scans on them now. I'll check back in with my results. Thanks again!

koolkat77 · 01 Oct 2012

Good job :)

Run disk check to check a selected hard disk for file system errors and bad sectors on it
→ Disk Check

Run the system file checker to repair any damaged files within windows
→ SFC /SCANNOW Command - System File Checker

You need to look for an update on your BIOS version

Code:

BIOS Version/Date	American Megatrends Inc. 2003, 12/14/2010

Then download and install all updates from windows updates including Service Pack 1

Code:

Version	6.1.7600 Build 7600

Let us know if you still have BSODs

koolkat77 · 11 Oct 2012

Did the BSoDs reoccur after your last post?

zurik · 15 Oct 2012

Actually, the BSODs have still been intermittently occurring and I the system file checker has been unable to repair all of the damaged files in my windows installation, but I cleared most of the programs out of my startup folder and I BSOD much less frequently now.

I haven't really followed up because I suddenly have a very hectic schedule with my work, school and all of the recruitment that is happening on campus October-November. Once I get a moment I want to come back and really get to the bottom of this so my computer is functional and healthy again!

Thanks for checking up on me and for all of your help!

koolkat77 · 15 Oct 2012

No problem, take your time
We'll be here

zurik · 16 Nov 2012

This issue has been driving me nuts for awhile as even wiping windows and reinstalling wasn't fixing it, but I recently figured out what it is!

I added an extra stick of RAM awhile ago and soon after I started having these issues. It is probably an issue with the configuration of the RAM I added or maybe a problem with the RAM itself. Either way, when I pulled it out everything suddenly started working just fine!

koolkat77 · 16 Nov 2012

Thanks for letting us know you fixed it.

Good luck :)