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Windows 7: BSOD when watching videos and playing games


01 Oct 2012   #1

Windows 7 Home Premium 64
 
 
BSOD when watching videos and playing games

I seem to be unable to play any games and recently the problem has escalated to any media whatsoever...
I can get to the log in screen of a game, or 10 minutes into a video and it will just crash and give me a horrible blue screen of death.
This is the thingie that comes up when it restarts:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: e1
BCP1: FFFFF80003381610
BCP2: 0000000000000002
BCP3: FFFFFA800895A530
BCP4: FFFFFA800895A530
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\093012-17815-01.dmp
C:\Users\Civire\AppData\Local\Temp\WER-310207-0.sysdata.xml

My System SpecsSystem Spec
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01 Oct 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

I'll be honest with you, even the dump files are a mess, and contain little information I can use.
First thing I want to check is this.
SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
01 Oct 2012   #3

Windows 7 Home Premium 64
 
 

Apparently it didnt find anyhting with that
My System SpecsSystem Spec
.


01 Oct 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Sorry that was more a tactic to buy time to look over the massive number of dump files you had than it was expected to be a real fix. Never hurts to check the file integrity though.

That being said.
McAfee seems to be causing all the lockouts. I haven't figured out exactly why.
Removing it will either stop this, or at least clean up the dump files to the point I can better see what's going on without it in the way.
Microsoft Security essentials is free for windows owners and generally has fewer problems.
Microsoft Security Essentials - Free Antivirus for Windows

and here is info on removing mcafee. How to uninstall or reinstall supported McAfee products using the Consumer Products Removal tool (MCPR)

I suggest removing mcafee before doing anything else.
My System SpecsSystem Spec
01 Oct 2012   #5

Windows 7 Home Premium 64
 
 

Would I be able to put McAfee back afterwards? It was quite expensive and its an integral link between all the computers around the house
My System SpecsSystem Spec
01 Oct 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Well it would seem to be the firewall component of it specifically.
I honestly can't say if a wipe and fresh install will fix it.
It would certainly still be better than doing nothing.
My System SpecsSystem Spec
01 Oct 2012   #7

Windows 7 Home Premium 64
 
 

Is uninstalling Mcaffee still your best suggestion?
My System SpecsSystem Spec
01 Oct 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Well as with any security suite it really attaches itself to pretty much every aspect of everything.
That's the reason I suggest wiping completely using their tool.
A fresh install may fix whatever is causing the problem, or it could be that your specific hardware configuration doesn't agree with mcafee specifically for some reason. This is something pretty much all antivirus applications deal with. There is a nearly infinite number of system configurations and they simply can't predict the in's and outs of them all.

If you aren't overly paranoid you could just remove it for say the afternoon/ day and see if it does solve the problem. (you can turn on windows firewall as a tiny bit of added protection in the meantime. though just staying away from unknown web pages, and downloads while unprotected is the best defense)

All that blabbering aside, yes this is really the only way I can come up with that we can even be sure it's the source. If you remove it and the problem continues. I will want the newest file located in your c:\windows\minidump folder. ...and you can immediately reinstall it afterwards as I'll have the dump file I'm after.

I understand how attached people are to their security suites of choice. It would actually be atypical for you to not be hesitant about doing this. Most people are.
My System SpecsSystem Spec
01 Oct 2012   #9

Windows 7 Home Premium 64
 
 

Well the BSOD are occuring more frequently and make it impossible for me to work (im an indie film maker so my pc is important to me) so I will put my trust in you if this is what it takes to get closer to a solution. I shall remove Mcaffee although I cant help but wonder how my brother doesnt have any BSOD issues even though he has the same pc as me and got it the same day as me too...
My System SpecsSystem Spec
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 BSOD when watching videos and playing games




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