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Windows 7: BSOD happened browsing net according to gf

02 Oct 2012   #1
milo9986

64bit windows 7 home premium
 
 
BSOD happened browsing net according to gf

Hi Again,
Arc helped me out the other day on the 30th i think when i added the zip folder, everything was fine yesturday... The problem is my girlfriend phoned me today complaining the PC shutdown while at work and blue screen appeared. Here is the updated zip folder from today. Last time is was trend Micro which has now been deleted but have no clue what this new error could be. Thanks in advance. Hopefully i will be BSOD free soon appreciate all the hard work from you all!
Attachment 234709


My System SpecsSystem Spec
.
02 Oct 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello again milo
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {200000ff6, 2, 1, fffff800030ec144}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : USBPORT.SYS ( USBPORT!MPf_PollEndpoint+aa )

Followup: MachineOwner
---------

If, and only if doing this steps failed to solve the issue, it is better to enable Driver Verifier to monitor the drivers.

Driver Verifier - Enable and Disable

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
02 Oct 2012   #3
milo9986

64bit windows 7 home premium
 
 

Hi again Arc, not my week! i will give it a try tomorrow night as im up early to take my day to hospital at 5am. Will update you thanks.
My System SpecsSystem Spec
.

07 Oct 2012   #4
milo9986

64bit windows 7 home premium
 
 

Hi Arc, i have managed to change the setting to disabled now as this is the first time i have managed to get onto the PC due to work so apologies to the delay. I will now try again and try to play games and browse and see if i can get another BSOD.
Fingers crossed problems solved. Many thanks again.
I shall update if i get anything within the next 2 days
My System SpecsSystem Spec
07 Oct 2012   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Best of luck
Let us know what happened during games.
My System SpecsSystem Spec
11 Oct 2012   #6
milo9986

64bit windows 7 home premium
 
 

Hi Arc.
During games i have so far had no problems. But literally 5mins ago i had the BSOD error that states not equal again which has popped up USBPORT.SYS again if you would like i can run the driver verifier for 24hrs as requested. Thanks for helping.
My System SpecsSystem Spec
11 Oct 2012   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by milo9986 View Post
Hi Arc.
During games i have so far had no problems. But literally 5mins ago i had the BSOD error that states not equal again which has popped up USBPORT.SYS again if you would like i can run the driver verifier for 24hrs as requested. Thanks for helping.
milo, if it is the crash as you said, upload the dumps. We will get some useful information from those, for sure. Even without verifier enabled.

Go and upload it.
My System SpecsSystem Spec
11 Oct 2012   #8
milo9986

64bit windows 7 home premium
 
 

Here are the files, i am running the verifier but so far systems running fine.
thanks hope this helps in resolving the issue.
Attachment 236107
My System SpecsSystem Spec
11 Oct 2012   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Milo, are you sure that there was a crash? The zip you uploaded contains no dump file at all.
My System SpecsSystem Spec
11 Oct 2012   #10
milo9986

64bit windows 7 home premium
 
 

Hi Arc, im actually shocked as it did crash and restarted with the error on the screen. I didnt look in the folder but it has always dumped before after it happens. I have just checked through windows, minidump and it is defo empty.
Apologies, hopefully it will happen again how odd
My System SpecsSystem Spec
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