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Windows 7: BSOD while computer was idle / error 0x8000000000000002

02 Oct 2012   #1
UnknownXV

Windows 7 home premium 64 bit
 
 
BSOD while computer was idle / error 0x8000000000000002

Hi folks,

Just found this forum and it seems pretty active so I'll give it a shot here. I'm not sure how to diagnose this blue screen so hopefully someone can help.

To note, this has happened before, but only once, and it's been about 3 months since. When it happened last time, I was playing a game (Supreme commander forged alliance).

Looking in the event viewer, it seems this critical error has happened yesterday, and the day before (same event ID and error code). This is odd, as I don't recall any blue screens then. I did lose power yesterday, but that was across the board in my apartment.

I didn't see the blue screen myself this time, as this happened while I was sleeping. I fell asleep listening to a video on youtube. Nothing of note was open or running besides MSN messenger, and a few tabs open in google chrome. When the system rebooted, I got the "Windows has recovered from an error" pop up, stating there was a blue screen.


My System SpecsSystem Spec
.
02 Oct 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Welcome aboard, unknownXV.

Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.

Driver Verifier - Enable and Disable

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.

I would suggest two more things.

Free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept the restart.
► Uninstall the following programs:
  • ASRock eXtreme Tuner
  • MSI Afterburn
Let us know the results.
My System SpecsSystem Spec
02 Oct 2012   #3
UnknownXV

Windows 7 home premium 64 bit
 
 

Thank you for the response.

I uninstalled the programs specified, and enabled driver verifier. Restarted the computer, and just after it finished loading windows 7 (after the splash animation but before loading the desktop) I saw a blue screen. Then it restarted itself again. That time, it made it to the desktop, but everything was much slower.

I turned off driver verifier, ran the diagnostic tool again. Hopefully this will be helpful. I've never had a BSOD before even reaching the desktop before.
My System SpecsSystem Spec
.

02 Oct 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.

Driver Verifier - Enable and Disable

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
02 Oct 2012   #5
UnknownXV

Windows 7 home premium 64 bit
 
 

So the BSOD after loading windows didn't help?
My System SpecsSystem Spec
02 Oct 2012   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

There is not a single trace of a cause at all.

Let the verifier run ... if it crashes, grab the dumps and upload.
If it does not crash over a reasonably long time despite of the stress, we are to search for the reasons elsewhere.
My System SpecsSystem Spec
02 Oct 2012   #7
UnknownXV

Windows 7 home premium 64 bit
 
 

Okay thank you. I will wait a bit before running it again though, as it causes a fair amount of lag.

Is it okay if I were to run it mostly when I am away? Would it still be accurate if the computer was mostly idling? Or should I also run a stress test program?
My System SpecsSystem Spec
02 Oct 2012   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

However, you run it.

And, if we dont get any cause from it, we will go for other tests.
My System SpecsSystem Spec
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