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Windows 7: Explorer always crashing

20 Sep 2009   #1

Windows7 64bit
 
 
Explorer always crashing

Hi.
I just installed Windows 7 x64 (Build: 7600? i think, at least it is what it says at cmd) and it is always crashing " Windows Explorer has stopped working", then it closes and restarts it, and after a few seconds or minutes it happens again, and again, also noticed that it also crashes when i try to use the search on the start menu, but it doesn't crashes on a explorer window search.


Computer: X2
Description:
Faulting application name: Explorer.EXE, version: 6.1.7600.16385, time stamp: 0x4a5bc9bb
Faulting module name: Explorer.EXE, version: 6.1.7600.16385, time stamp: 0x4a5bc9bb
Exception code: 0xc000041d
Fault offset: 0x00000000000361f5
Faulting process id: 0x7f4
Faulting application start time: 0x01ca3a2a58a99a60
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\Explorer.EXE
Report Id: 7ff5f220-a61e-11de-8140-0018f39a15e0

it also happens with diferents exception codes.
Also this dvd works with a computer from a friend.

thanks in advance

My System SpecsSystem Spec
.

21 Sep 2009   #2

Windows 7 Ultimate
 
 

Are you running Zone alarm software?

The error you are getting seems to point to right click context errors. I have heard of others getting that error when using ZA...

Just a thought..
My System SpecsSystem Spec
21 Sep 2009   #3

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Opetich View Post
Hi.
I just installed Windows 7 x64 (Build: 7600? i think, at least it is what it says at cmd) and it is always crashing " Windows Explorer has stopped working", then it closes and restarts it, and after a few seconds or minutes it happens again, and again, also noticed that it also crashes when i try to use the search on the start menu, but it doesn't crashes on a explorer window search.


Computer: X2
Description:
Faulting application name: Explorer.EXE, version: 6.1.7600.16385, time stamp: 0x4a5bc9bb
Faulting module name: Explorer.EXE, version: 6.1.7600.16385, time stamp: 0x4a5bc9bb
Exception code: 0xc000041d
Fault offset: 0x00000000000361f5
Faulting process id: 0x7f4
Faulting application start time: 0x01ca3a2a58a99a60
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\Explorer.EXE
Report Id: 7ff5f220-a61e-11de-8140-0018f39a15e0

it also happens with diferents exception codes.
Also this dvd works with a computer from a friend.

thanks in advance
Can you go to c:\windows\minidump, zip the dump file (*.dmp) and upload it for us to debug

let us know if you need help with any of this

Ken
My System SpecsSystem Spec
.


21 Sep 2009   #4

Windows7 64bit
 
 

Quote   Quote: Originally Posted by musiclover7 View Post
Are you running Zone alarm software?

The error you are getting seems to point to right click context errors. I have heard of others getting that error when using ZA...

Just a thought..
Not running anything, just installed brand new.

Quote   Quote: Originally Posted by zigzag3143 View Post
Can you go to c:\windows\minidump, zip the dump file (*.dmp) and upload it for us to debug

let us know if you need help with any of this

Ken
cant find any dump files :S
My System SpecsSystem Spec
21 Sep 2009   #5

Win 8 Release candidate 8400
 
 

O

Try searching *.dmp on the drive where your OS is

ken
My System SpecsSystem Spec
21 Sep 2009   #6

Windows7 64bit
 
 

no files *.dmp found :S
My System SpecsSystem Spec
21 Sep 2009   #7

Win 8 Release candidate 8400
 
 

O

My fault i think. did you get the info provided in your first post from event viewer?
My System SpecsSystem Spec
21 Sep 2009   #8

Windows7 64bit
 
 

yes, there is also this one
like:
Faulting application name: Explorer.EXE, version: 6.1.7600.16385, time stamp: 0x4a5bc9bb
Faulting module name: Explorer.EXE, version: 6.1.7600.16385, time stamp: 0x4a5bc9bb
Exception code: 0xc000008f
Fault offset: 0x0000000000051989
Faulting process id: 0x2b0
Faulting application start time: 0x01ca3abdd8f2f700
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\Explorer.EXE
Report Id: 2304b9a0-a6b1-11de-83e0-0018f39a15e0
My System SpecsSystem Spec
21 Sep 2009   #9

Win7x64
 
 

(@ZigZag: the "\windows\minidump" dumps are specific to BSODs. Since Explorer.exe is a user-mode process, it's crashes do not typically bring down the whole system, and there's no minidump generated in that folder.)

Since you seem able to reproduce this quite readily, there's a way to gather more info that may allow me or someone else here to tell you why Explorer's crashing. If you'd like to give it a go...

1) Download and install the x64 version of the "Debugging Tools" package: http://www.microsoft.com/whdc/devtools/debugging/install64bit.mspx#

2) From the folder where you installed it, run WinDBG.exe as admin (right-click, "run as admin...").

3) Press F6, sort "by executable", find EXPLORER.EXE, select, OK.

4) It'll spew out a whole bunch of numbers and eventually dump you on a prompt at the bottom of the page. Just type G and press enter. This attaches the debugger to Explorer but then lets the process "Go" and continue to work.

5) Do what you normally do to reproduce the Explorer crash.

6) This time, you may find that instead of the normal Explorer crash sequence, it just seems to hang and go unresponsive. That's because WinDBG has detected the crash and "broken in" to take control of the Explorer process.

7) Ignore all the WinDBG spew again and wait for the prompt, then type this:

.dump /m exp1.dmp

If you don't give it a full path, the exp1.dmp file will be created in the same folder where you installed the debugger package. If the file is small enough when zipped up, please upload it here.

8) It doesn't really matter what you to do restart Explorer after the memory dump has been written. Just kill WinDBG and that should take out the old Explorer instance which crashed, then restart Explorer any way you normally would.
My System SpecsSystem Spec
21 Sep 2009   #10

Windows7 64bit
 
 

Here are the WinDBG dumpfiles, the first file is using the search in the start menu, and the 2nd is from a random crash from explorer.
My System SpecsSystem Spec
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