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Windows 7: Blue Screen Appears and PC restarts

03 Oct 2012   #1
joanmay03

windows 7
 
 
Blue Screen Appears and PC restarts

Hi,

Suddenly blue screen appears and pc restarts. This started happening after 22nd of September. I did some windows update, wireless box software update (which my broadband asked us to upgrade for a better result). I tried to uninstall all those updates but I can't uninstall all of them.

I followed the BSOD instructions on the forum and attached the zip folder.

HP dv7
Operating system windows 7 64 bit
2 years old and never had any problems before

Thank you.


My System SpecsSystem Spec
.
03 Oct 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome

Probably caused by: SpyShelter.sys

Code:
BugCheck 1E, {ffffffffc0000005, fffff8000357b69f, 0, 0}

Unable to load image \??\C:\Program Files (x86)\SpyShelter Premium\SpyShelter.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SpyShelter.sys
*** ERROR: Module load completed but symbols could not be loaded for SpyShelter.sys
Probably caused by : SpyShelter.sys ( SpyShelter+9dcc )
You need to uninstall this program (Use Revo Uninstallers Free Version) as it's one of the reason of your BSOD:
Code:
Start Menu\Programs\SpyShelter	Public:Start Menu\Programs\SpyShelter	Public
Code:
0: kd> lmvm SpyShelter
start             end                 module name
fffff880`048a6000 fffff880`04924000   SpyShelter T (no symbols)           
    Loaded symbol image file: SpyShelter.sys
    Image path: \??\C:\Program Files (x86)\SpyShelter Premium\SpyShelter.sys
    Image name: SpyShelter.sys
    Timestamp:        Thu Aug 11 14:13:39 2011 (4E438F33)
    CheckSum:         00042FAD
    ImageSize:        0007E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
You need to install the latest graphic card drivers following the method below:
  1. Download and install Driver Sweeper:
    |MG| Driver Fusion (Driver Sweeper) 1.2.0 Download
  2. Select option 2 for NVIDIA.
    Drivers - Download NVIDIA Drivers
  3. Boot into Safe Mode from Advanced Boot Options:
    Advanced Boot Options
  4. Type in Driver Fusion in Search
  5. Remove all components of your NVIDIA drivers
  6. Boot normally now, and install the latest drivers from the
    auto-detect program you downloaded.
    (Requires Java)

Probably caused by: nvlddmkm.sys

Code:
BugCheck 3B, {c0000005, fffff880103e025c, fffff8800b3b4c40, 0}

Probably caused by : nvlddmkm.sys ( nvlddmkm+7b925c )

Followup: MachineOwner
Code:
2: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0fc27000 fffff880`108f8000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu Aug 25 09:10:54 2011 (4E55BD3E)
    CheckSum:         00CC734F
    ImageSize:        00CD1000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Probably caused by: intelppm.sys

Check for update on your chipset/motherboard drivers:

Intel - Download Center

Code:
BugCheck D1, {147, 2, 1, fffff8800fc7907f}

Unable to load image \SystemRoot\system32\DRIVERS\intelppm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : intelppm.sys ( intelppm+107f )
Code:
0: kd> lmvm intelppm
start             end                 module name
fffff880`0fc78000 fffff880`0fc8e000   intelppm T (no symbols)           
    Loaded symbol image file: intelppm.sys
    Image path: \SystemRoot\system32\DRIVERS\intelppm.sys
    Image name: intelppm.sys
    Timestamp:        Tue Jul 14 05:19:25 2009 (4A5BC0FD)
    CheckSum:         0000F4EC
    ImageSize:        00016000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Problematic software:

Code:
  1. Start Menu\Programs\Norton PGS-PC\PGS:Start Menu\Programs\Norton PGS-PC\PGS
  2. Start Menu\Programs\Norton 360 Public:Start Menu\Programs\Norton 360 Public
  3. Start Menu\Programs\Norton Management Public:Start Menu\Programs\Norton Management Public
  4. Start Menu\Programs\Norton Online Backup Public:Start Menu\Programs\Norton Online Backup Public
Please uninstall Norton and all its components, they are known cause to BSODs

I and many members on our forum recommend Microsoft security essentials with
a great combination of Malware Bytes. (+1 as you already have MBAM)

Microsoft Security Essentials - Free Antivirus for Windows
Malwarebytes - The Free version
Good and Free system security combination.

Run a full scan with both (separately) once downloaded, installed and updated.

In addition, Run this tool and delete anything it finds:
Anti-rootkit utility TDSSKiller

Run the system file checker to repair damaged/corrupted windows files
SFC /SCANNOW Command - System File Checker

Run disk check for hard disk for file system errors and bad sectors on it.
Disk Check

Let us know your feedback
My System SpecsSystem Spec
04 Oct 2012   #3
joanmay03

windows 7
 
 

I followed all instructions and blue screen appeared again:

==================================================
Dump File : 100312-42681-01.dmp
Crash Time : 03/10/2012 08:55:17
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`103e025c
Parameter 3 : fffff880`0b3b4c40
Parameter 4 : 00000000`00000000
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+7b925c
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\100312-42681-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 291,608
==================================================
My System SpecsSystem Spec
.

04 Oct 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Please upload the dump files like you did in your first post.
(Newest dumps only)
My System SpecsSystem Spec
23 Oct 2012   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Did the blue screens reoccur? Can you upload the latest ones?
My System SpecsSystem Spec
Reply

 Blue Screen Appears and PC restarts




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