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Windows 7: BSOD on Sleep, error 0x0000009f and others

09 Apr 2013   #21
hasan24

Windows 7 Home Premium 64 bit
 
 

Yes this is the one I downloaded and installed


My System SpecsSystem Spec
.
09 Apr 2013   #22
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The timestrap is not matching.
Anyway .... better we should take another try. Let us know if it crashes again.
My System SpecsSystem Spec
10 Apr 2013   #23
hasan24

Windows 7 Home Premium 64 bit
 
 

I really appreciate your help. I re installed the driver but I got another freeze today and I had to force shut down the computer, attached is the file i grabbed after the restart
My System SpecsSystem Spec
.

10 Apr 2013   #24
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Sorry to say it, Hasan, but there is no more BSOD.
Attachment 263577

Let us know ... it it is anyhow associated with sleep? Is it occurred when you are trying to wake the computer up? Or it is a random hang?

Depending on your answer, we will try to find the cause out.
My System SpecsSystem Spec
10 Apr 2013   #25
hasan24

Windows 7 Home Premium 64 bit
 
 

Sometimes when I try to put it to sleep, the screen turns off but everything else keeps working, sometimes when I leave it for like half an hour I find it the same, in both cases the only thing I can do is to force it to shut down by pressing the power button for a few seconds, I attached a new zip file
My System SpecsSystem Spec
10 Apr 2013   #26
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Disable USB Selective Suspend as a test.
USB Selective Suspend - Turn On or Off

Also if possible, try to update the BIOS.
Code:
System Manufacturer    TOSHIBA
System Model    Qosmio F60
BIOS Version/Date    TOSHIBA Version 2.70, 12/7/2010
Free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus and the touchpad driver SynTPEnh.
  5. Apply > OK
  6. Accept then restart.
Do you still Have McAfee installed?
Code:
Start Menu\Programs\McAfee Security Scan Plus
Uninstall McAfee Using McAfee Removal Tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.
My System SpecsSystem Spec
16 Apr 2013   #27
hasan24

Windows 7 Home Premium 64 bit
 
 

Hello again,

Did all the above but I still get the freeze, last time it was really hard to get the computer to start after the freeze, it kept trying to fix itself with Windows Startup repair but I kept getting messages saying that it couldn't, the compter finally started but I think one more freeze and I'm screwed! I took pictures of the messages I thought would help you understand the problem, I hope you will be able to help me :-)

Hasan
My System SpecsSystem Spec
16 Apr 2013   #28
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

If it goes the same again, first back up your stuff externally.
Copy & Paste - in Windows Recovery Console

Then start afresh.
Clean Reinstall - Factory OEM Windows 7

Though I wish it will not occur again.
My System SpecsSystem Spec
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 BSOD on Sleep, error 0x0000009f and others




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