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Windows 7: BSOD - after microsoft update

03 Oct 2012   #1
alpha ghost

windows 7 pro 64-bit
 
 
BSOD - after microsoft update

ok since yesterday the only thing i notice before i got the bsod was installing updates from microsoft. ever since then i have gotten the BSOD 3 -4 times now, not 100% sure if the updates were the cause of it, i even did a system restore twice thinking it would solve this issue. - pls help thx in advance
-


My System SpecsSystem Spec
.
04 Oct 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome

There are no dump files in the attached zip. Please make sure you're following the instructions correctly.

Code:
  • Start Menu\Programs\McAfee Public:Start Menu\Programs\McAfee Public
  • Start Menu\Programs\McAfee Online Backup Public:Start Menu\Programs\McAfee Online Backup Public
I see that you have Microsoft Security Installed but you also have McAfee? It's a known cause to BSODs.

McAfee Removal Tool - McAfee Uninstaller

Run the system file checker to repair corrupted windows files.
SFC /SCANNOW Command - System File Checker

Check for a newer version for your BIOS
Code:
BIOS Version/Date    Phoenix Technologies, LTD ASUS P5N-D ACPI BIOS Revision 1001, 1/13/2009
Keep us posted
My System SpecsSystem Spec
04 Oct 2012   #3
alpha ghost

windows 7 pro 64-bit
 
 

ok i got another bsod today but i got the dump file this time, yea i have 2 anti viruses. which would you recommned i get rid of?? mcafee or mse?
-
also found the new bios update file but no clue on how to update it. =[
-
My System SpecsSystem Spec
.

04 Oct 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Like I said uninstall McAfee, it alone is a known cause to BSoDs.

Keep MSE. I will take a look at the dump in a while.

Edit: STOP 0x000000E1: WORKER_THREAD_RETURNED_AT_BAD_IRQL
Usual causes: Device driver

Let me know how your computer performs after uninstalling McAfee, if needed we'll do more troubleshooting.

Code:
BugCheck E1, {fffff80003dd3610, 2, fffffa800aa5f800, fffffa800aa5f800}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!IopProcessWorkItem+0 )

WORKER_THREAD_RETURNED_AT_BAD_IRQL (e1)
Arguments:
Arg1: fffff80003dd3610, address of worker routine (do ln on this to find guilty driver)
Arg2: 0000000000000002, IRQL returned at (should have been 0, but isn't).
Arg3: fffffa800aa5f800, workitem parameter
Arg4: fffffa800aa5f800, workitem address
My System SpecsSystem Spec
04 Oct 2012   #5
alpha ghost

windows 7 pro 64-bit
 
 

its running ok like usual, kinda hard to part ways with mcafee after all these years but its removed and running mse scans and malware to get updated.. i'll let you know for sure if i have anymore issues.thx kat
My System SpecsSystem Spec
04 Oct 2012   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

No problem, keep us posted
My System SpecsSystem Spec
15 Oct 2012   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hi,
Did the BSoDs reoccur?
My System SpecsSystem Spec
04 Nov 2012   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Just another follow up. Let us know if the BSOD-s reoccurred.
My System SpecsSystem Spec
Reply

 BSOD - after microsoft update




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