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Windows 7: BSOD repeatedly occurs roughly 1 minute after powering on

03 Oct 2012   #1

Windows 7 Home Premium
BSOD repeatedly occurs roughly 1 minute after powering on


I'm glad this resource exists. Thanks in advance for any help provided. I would classify myself as a novice user that has experience primarily through neccessity (between game playing to work use). I purchased a HP Pavilion dv6-1245x from someone roughly in January and have had no issues with a BSOD before. The only recent change was I downloaded a business card template from the Avery website a few days ago. Yesterday I had a BSOD after rebooting my computer. It occurs repeatedly. My BSOD states:


In safe mode the following information is provided:

Problem Signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 50
BCP1: FFFFF8000402B080
BCP2: 000000000000000
BCP3: FFFFF88007777D83
BCP4: 000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768

Using the program BlueScreenView it shows the following (summarized):
Bug Check Code - 0x00000050
Caused by Driver - ntoskrnl.exe+ 7f1c0
File Version - 6.1.7601.17835 (win7sp1_gdr.120503-2030)

In the lower area of BlueScreenView it shows highlighted:
Filename - ntoskrnl.exe
Address in stack - ntoskrnl.exe+25f40

I am uploading the zipped information from the SF Diagnostic Tool. Thank you again for your time and effort.


Laptop info:
Windows 7 Home Premium
Service Pack 1
Processor: Intel (R) Core (TM)2 Duo CPU T6500 @2.10GHZ 2.09GHZ
Installed Memory (RAM): 4.00 GB
System Type 64 bit

I also ran a virus scan in safe mode and found nothing.
And I ran a memory check with windows memory diagnostic (I think that is the name) all it came up with was that the machine has a memory related issue.

My System SpecsSystem Spec

03 Oct 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit


Problematic software:
Start Menu\Programs\Symantec Endpoint Protection	Public:Start Menu\Programs\Symantec Endpoint Protection	Public
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : SRTSPL64.SYS ( SRTSPL64+27d83 )
All your BSODs are caused by Symantec Endpoint Protection. Suggest you to uninstall the program.
(Use revouninstaller to uninstall it Revo Uninstaller Pro - Uninstall Software, Remove Programs easily, Forced Uninstall)
Start Menu\Programs\Spybot - Search & Destroy	Public:Start Menu\Programs\Spybot - Search & Destroy	Public
Spybot does catch stuff sometimes, but its known to corrupt the system down as well.
Suggest you to uninstall it.

I and many members on our forum recommend Microsoft security essentials with
a great combination of Malware Bytes.

Microsoft Security Essentials - Free Antivirus for Windows
Malwarebytes - The Free version
Good and Free system security combination.

Run a full scan with both (separately) once downloaded, installed and updated.

In addition, Run this tool and delete anything it finds:
Anti-rootkit utility TDSSKiller

Run the system file checker to repair any corrupted files
SFC /SCANNOW Command - System File Checker

Then run disk check for hard disk for file system errors and bad sectors on it
Disk Check

Keep us posted of the results
My System SpecsSystem Spec
04 Oct 2012   #3

Windows 7 Home Premium

Your information was spot on. I used revo unistaller pro to remove symantec endpoint protection and spybot. I have run TDSkiller and found no other issues. I will be installing the recommending microsoft security essentials and malware bytes later today. I have not had a BSOD issue since removing the problematic programs. Thanks so much, incredibly helpful.

My System SpecsSystem Spec

05 Oct 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit

You're welcome
Let us know if there are any other issues.

Good luck
My System SpecsSystem Spec

 BSOD repeatedly occurs roughly 1 minute after powering on

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