Windows 7: Random BSoD at Any Time?

mrgreenly · 03 Oct 2012

Well, just as the title suggests, my computer gets the BSoD fairly often, almost once a day now. I could be getting ready to play a game, browsing the internet, or just have my computer on my desktop, go eat dinner, and see that it had a BSoD when I come back. My computer is around one month old, and I am fairly sure it may be my drivers, but I'm not sure because I've downloaded all of the drivers that I could think of and am fairly sure they are up to date. After it BSoD's it tries to relaunch but when it does it says windows files are debugging or something like that for a while, and then is randomly fine The most recent BSoD said something about "irql not less or equal", but it is almost always different or doesn't say anything at the top. I am attaching my zip file, and will post anything that you guys need to know.

Specs:
-Processor: Intel Core i5-2400 3.1GHz Quad-Core
-Video Card: Diamond Radeon HD 6670 2GB
-Memory: 8 gigs of RAM 9 (2 4 gig sticks) (Checked, they are fine)

Thanks in advance!

mrgreenly · 03 Oct 2012

It just happened again about 30 minutes ago. It did the whole "Windows loading files" thing or whatever it is for a good 5 minutes. Please help!

**koolkat77** · 03 Oct 2012

You have no antivirus? I see MSE there though

Run this tool and delete anything it finds:
→ Anti-rootkit utility TDSSKiller

I am getting some suggestions ready

**koolkat77** · 03 Oct 2012

If you have MSE installed, update it and make a full scan.

Download the free version of Malware Bytes and make a full scan.
→ Malwarebytes - The Free version

Run a full scan with both (separately) once downloaded, installed and updated.

Quote:

STOP 0x00000024: NTFS_FILE_SYSTEM
Usual causes: Disk corruption, insufficient physical memory, Device driver, Indexing, Resident antivirus, backup, defrag programs, Disk/Drive failing/failure

Code:

BugCheck 24, {1904fb, fffff8800be11188, fffff8800be109e0, fffff80002c8b6f4}
Probably caused by : Ntfs.sys ( Ntfs!NtfsCleanupIrpContext+3bd )

Run disk check for your hard disk for file system errors and bad sectors on it
→ Disk Check

We will troubleshoot more after your virus scan results.

Quote:

STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL
Usual causes: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility

Quote:

STOP 0x000000D1: DRIVER_IRQL_NOT_LESS_OR_EQUAL
Usual causes: Device driver

Quote:

STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA
Usual causes: Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS

Quote:

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes: System service, Device driver, graphics driver, memory

Code:

BugCheck 3B, {c0000005, fffff880048c6ff5, fffff88007a40620, 0}

Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+c6ff5 )

You need to update your graphic card drivers, following the method below:

Download and install Driver Sweeper:
→ |MG| Driver Fusion (Driver Sweeper) 1.2.0 Download
Download the auto-detect tool for AMD.
→ AMD Driver Autodetect
Boot into Safe Mode from Advanced Boot Options:
→ Advanced Boot Options
Type in Driver Fusion in Search
Remove all drivers
Boot normally now, and install the latest drivers from the
auto-detect program you downloaded.

Code:

3: kd> lmvm atikmdag
start             end                 module name
fffff880`04800000 fffff880`05221000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Sat Jul 28 07:48:09 2012 (501344D9)
    CheckSum:         009DA146
    ImageSize:        00A21000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

mrgreenly · 04 Oct 2012

I do have both MSE and Malwarebytes installed, I just forgot to include that in my post, sorry. I am currently running a full scan with MSE and will do another with Malwarebytes soon. Do I still need to do the TDSSKiller thing?

**koolkat77** · 04 Oct 2012

Yup, it won't hurt to try and it won't take that long to scan anyway.

mrgreenly · 05 Oct 2012

Alright, I ran all of the scans, nothing came up. I also did all of the videocard driver stuff yesterday. About a half hour ago I got the BSOD again, with the "irql not less or equal" error. I will attach the dump files to this reply, if you need anything else just ask!

Edit: Hmmm, I can't upload the dump because it isn't allowed on Seven Forums.
Edit 2: Added as a zip.
Edit 3: I just got another BSOD, "System_Service_Exception" 3b

**koolkat77** · 05 Oct 2012

It's blaming your video card drivers again.
Anyway, lets enable driver verifier,
→ Driver Verifier - Enable and Disable

mrgreenly · 05 Oct 2012

Alright, it's enabled. Will report back later.

**koolkat77** · 05 Oct 2012

OK.

Driver verifier needs to be enabled for 36 hours.

Windows 7: Random BSoD at Any Time?

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