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Windows 7: BSOD with uTorrent; ntoskrnl.exe and NETIO.SYS

03 Oct 2012   #1

Windows 7 Home Premium 64bit
 
 
BSOD with uTorrent; ntoskrnl.exe and NETIO.SYS

As you can tell by the title, I have experienced numerous BSOD while using uTorrent. This has been happening almost every time I download with utorrent for the past 5 months. The torrent download will start and then a few minutes later my computer crashes.
I have been looking around and saw this was likely a driver problem, so i tried to download new network drivers, but another BSOD occurred.

Using BlueScreenView I saw the uTorrent crash was due to NETIO.SYS driver and the more recent BSOD due to the ntoskrnl.exe driver. The dump info is attached, please help!

System info:
Computer: Dell Inspiron N4110
Processor: Intel Core i5-2410M CPU @ 2.3 GHz
4 GB RAM
Running Windows 7 Home Premium 64 bit

My System SpecsSystem Spec
.

03 Oct 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

AVG is causing your crashes, I don't know why exactly. It's definitely the culprit though.
My System SpecsSystem Spec
04 Oct 2012   #3

Windows 7 Home Premium 64bit
 
 

I just got rid of Symantec Endpoint Protection and installed AVG about a week ago. Do you have suggestions for a better antivirus? And do you have any idea why uTorrent was crashing my computer before AVG was installed?
My System SpecsSystem Spec
.


04 Oct 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Well if they've always been the same sort of crashes netio.sys is basically managing your connection, it shouldn't crash under normal circumstances.
The driver/software for the lan/wifi could be old/bad needs a reinstall.

I don't really suggest using wifi for torrenting. The way torrenting uses massive numbers of multiple connections to get the data together, wifi just isn't really made for that specific kind of data transfer.

Also it wouldn't hurt to go into your power options and make sure it's not trying to put the system to sleep while the torrent client is running.
My System SpecsSystem Spec
04 Oct 2012   #5

Windows 7 Home Premium 64bit
 
 

Thanks for the suggestions, I'll get rid of AVG when I get home. Also, for the past month or so I have plugged an ethernet cord in and disabled my wifi when downloading torrents and the BSOD still happens.
This might be a dumb question, but how do I update the drivers/software for my lan/wifi?
My System SpecsSystem Spec
04 Oct 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Well it's a dell so I would just check with them first.
Drivers and Downloads | Dell [United States]
My System SpecsSystem Spec
04 Oct 2012   #7

Windows 7 Home Premium 64bit
 
 

I used uninstalled AVG and used the AVG removal tool to get rid of any remaining data. Then I updated my wireless driver through Intel and all other drivers were said to be updated. I downloaded mse but about an hour later my computer crashed with the following dump:

==================================================
Dump File : 100412-25896-01.dmp
Crash Time : 10/4/2012 10:15:27 PM
Bug Check String : DRIVER_VERIFIER_DETECTED_VIOLATION
Bug Check Code : 0x000000c4
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : tcpipreg.sys
Caused By Address : tcpipreg.sys+3661
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\100412-25896-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================
My System SpecsSystem Spec
04 Oct 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

This is all connection related system files crashing.
My debugger was telling me the earlier ones were avg.

You don't by any chance have driver verifier on do you? please check and disable if so.
Driver Verifier - Enable and Disable

Other than that could you please attach the new minidump (will have to zip) to your next post, it's location is in the information you already provided.
My System SpecsSystem Spec
05 Oct 2012   #9

Windows 7 Home Premium 64bit
 
 

I will run the verifier, disable it, and attach the new minidump when I get home today. Thank you
My System SpecsSystem Spec
05 Oct 2012   #10

Windows 7 Home Premium 64bit
 
 

I disabled the verifier and I will update if the crashes continue. Thanks again
My System SpecsSystem Spec
Reply

 BSOD with uTorrent; ntoskrnl.exe and NETIO.SYS




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