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Windows 7: Crashing daily (The computer has rebooted from a bugcheck)


20 Jan 2009   #1

Windows 7 Beta, Windows Vista
 
 
Crashing daily (The computer has rebooted from a bugcheck)

So I've had Windows 7 Build 7000 32-bit installed over Vista Business w/SP1 since MS released it. I'm very pleased and happy with it's performance aside from two annoying things.

(1) I am not able to use Macdrive 7. The ONLY app I have that will no longer run or install. This is something I just have to accept until it's resolved.

(2) Windows 7 crashes and restarts on me, usually daily. Sometimes it's even been twice in a day.

For the first few days, it happened while I was sitting in front of it. It would throw up the BSOD, pointing to "nwifi.sys". Since then, I'm either asleep or just present at the time. I finally decided to look at the Event Log and see just what the hell is going on.

Here's the neccessary portion for those that might be able to help.

Level: Critical
Date/Time: 1/20/2009, 5:22:11 PM
Source: Kernel-Power
Event ID: 41
Task Category: (63)
Message: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.


Level: Error
Date/Time: 1/20/2009, 5:22:54 PM
Source: EventLog
Event ID: 6008
Task Category: None
Message: The previous system shutdown at 5:20:18 PM on ‎1/‎20/‎2009 was unexpected.


I then have eight entries as "Information" that pertain to startup. Followed by:

Level: Error
Date/Time: 1/20/2009, 5:22:55 PM
Source: BugCheck
Event ID: 1001
Task Category: None
Message: The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0x86796510, 0x91408eb0, 0x00000000, 0x00000002). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 012009-44148-01.


Does anyone have any input on this by chance? Help would be appreciated. I would love to get around this crashing. Thanks!

My System SpecsSystem Spec
.

20 Jan 2009   #2

 
 

Yes I get the exact same BSOD about once a day while doing nothing at all.
I was getting constant DHCPv6 can't connect server errors in my event log. I went into network management and unchecked that one which seems to have ended those errors.

I'am not sure if those errors were causing the Kernel-Power ID 41 BSOD's or not. Maybe you can look at your event error's log and see if you have the same problem. I recall seeing the bugcheck error's at one time also but I'am not sure if that is connected with the problem or not.
Getting these also when viewing event history.
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0xfffffa7fffffe7e0, 0x0000000000000002, 0x0000000000000000, 0xfffff80002896f19). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 011809-24507-01.



I'am using Nvidia 780i reference board. And the 64bit Windows 7 latest build.
My System SpecsSystem Spec
29 Jan 2009   #3

Windows 7 x64 Build 7000
 
 

I'm getting the exact same critical event, but in a different scenario.

I'm using:
Windows 7 x64 Build 7000

Equipment is as follows:

Gigabyte GA-MA770-DS3P Motherboard
(which includes a built-in Realtek ALC888 sound card and Realtek Gigabit Ethernet)

AMD Phenom X3 8750 Triple-Core 2.4Ghz (overlocked to 2.8Ghz, although i've tried using the "optimized" settings and get the same BSoD)

(1) Pinnacle PCTV HD PCI Card (wow, was that a mistake! why does best buy carry this thing?)

(1) eVGA GeForce 8600GT 1GB DDR Video Card (using Microsoft-update-provided driver)

(2) Corsair PC6400 DDR2 DIMM's

(1) Seagate 500GB SATA2 HD (where the OS is installed, formatted as a dynamic, MBR drive)

(1) Seagate 1TB SATA2 HD (storage, formatted as dynamic GPT drive)

(1) Western Digital 500GB SATA2 HD (currently with nothing on it)

(1) Lite-On Blu-Ray Drive

(1) Samsung DVD-RW Drive

I also have four fans in there keeping things nice and cool, or at least they should be.

Here's the initial line of the BSoD:

IRQL_NOT_LESS_OR_EQUAL

The rest never stays on long enough for me to read it.

When I check the logs, here is the recurring critical event:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

<EventID>41</EventID>

<Version>2</Version>

<Level>1</Level>

<Task>63</Task>

<Opcode>0</Opcode>

<Keywords>0x8000000000000002</Keywords>

<TimeCreated SystemTime="2009-01-29T22:45:52.732852800Z" />

<EventRecordID>20235</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="8" />

<Channel>System</Channel>

<Computer>USER</Computer>

<Security UserID="S-1-5-18" />

</System>


- <EventData>
<Data Name="BugcheckCode">10</Data>

<Data Name="BugcheckParameter">0xd8</Data>

<Data Name="BugcheckParameter">0xf</Data>

<Data Name="BugcheckParameter">0x0</Data>

<Data Name="BugcheckParameter">0xfffff80001e826f9</Data>

<Data Name="SleepInProgress">false</Data>

<Data Name="PowerButtonTimestamp">0</Data>

</EventData>


</Event>




I've run a search on IRQL_NOT_LESS_OR_EQUAL and have gathered that this likely has something to do with a driver/program that is attempting to address a memory space that it's not allowed/able to. Unfortunately I can't seem to figure out what that is. At some point I came across an article that discussed corruption of pagefile.sys, so I went into the registry to ensure that it was being refreshed upon reboot. At first I thought that worked, but it apparently didn't. I've tried uninstalling programs, etc., to no avail.

Usually this happens when i'm attemping to burn an image to a DVD or doing some serious multi-tasking, like working in Photoshop, burning a DVD, and running the Zune software all at the same time.
My System SpecsSystem Spec
.


30 Jan 2009   #4

 
 
Solved!

This problem was solved by me. The BSOD's when moving files accross the LAN was my clue. I realized that anytime Ram was being used over a certain percentage that the crashing would begin. So I summized that Windows 7 puts more stress on the memory controller and the north bridge than Vista does. Although my system did BSOD when doing other things also or even when doing nothing at all.

I simply raised the voltage of the MCP,FSB,and Ram voltage,just one notch up for each and this problem went away almost like magic perminately and forever.

This same system was completely stable using Vista64 on another partition. Not one BSOD since making these simple bios adjustments,it's been over a week now.

The bios adjustments outlined here have already fixed this problem on another computer right here on this forum. Link below.
http://www.sevenforums.com/general-d...7-crash-2.html
My System SpecsSystem Spec
30 Jan 2009   #5

Windows 7 x86 and x64 - RTM
 
 
Solved a different way

I had the same problem with Vista64 and Win7x64 on a machine that has been rock stable for 2 years with Vista x32 and several weeks with Windows 7 x32...I just reduced my overclock a bit and the problem went away. I suspect you are right...x64 is putting a lot more stress on certain components.

I also eliminated the IPv6 errors by disabling the IP Helper service...disabling it on the individual network devices does not work because there are several ghost devices which try to use IPv6.

Quote   Quote: Originally Posted by chevell View Post
This problem was solved by me. The BSOD's when moving files accross the LAN was my clue. I realized that anytime Ram was being used over a certain percentage that the crashing would begin. So I summized that Windows 7 puts more stress on the memory controller and the north bridge than Vista does. Although my system did BSOD when doing other things also or even when doing nothing at all.

I simply raised the voltage of the MCP,FSB,and Ram voltage,just one notch up for each and this problem went away almost like magic perminately and forever.

This same system was completely stable using Vista64 on another partition. Not one BSOD since making these simple bios adjustments,it's been over a week now.

The bios adjustments outlined here have already fixed this problem on another computer right here on this forum. Link below.
http://www.sevenforums.com/general-d...7-crash-2.html
My System SpecsSystem Spec
30 Jan 2009   #6

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

Hi,

Glad you sorted it - did you send feedback to MS ?

SIW2
My System SpecsSystem Spec
31 Jan 2009   #7

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by bummpr View Post
I had the same problem with Vista64 and Win7x64 on a machine that has been rock stable for 2 years with Vista x32 and several weeks with Windows 7 x32...I just reduced my overclock a bit and the problem went away. I suspect you are right...x64 is putting a lot more stress on certain components.

I also eliminated the IPv6 errors by disabling the IP Helper service...disabling it on the individual network devices does not work because there are several ghost devices which try to use IPv6.
Where is this IP Helper you speak of. Disabling in network connections stopped the IPv6 errors in their tracks for me.

I wasn't about to reduce a stable overclock just to make an OP system happy. Although I did try reducing it once it had no effect until I went in and raised the voltages in bios.

Yes I sent feed back. I'am the chevell above, sorry I signed in with the wrong name and for some reason it worked.
My System SpecsSystem Spec
02 Feb 2009   #8

Windows 7 x64 Build 7000
 
 

You can disable the "IPHelper" service by going into Administrative Tools - Services. Personally I like to keep my admin tools handy from the start menu (by default, Windows 7 does not have that enabled, I had to add it through start menu personalization). You can access it from the control panel under the extended control panel options.

Going through that process will pull up a list of all services, will show you what's running ("started"), what can/will start automatically, what will start on demand (manual), and what is disabled. I actually think that I solved my problems by shutting down some unnecessary components - in combination with completely gutting my pagefile.sys files - i'd had one on several drives, and instead, i'm just using one on the primary drive now and I have windows managing it. I'm also using a flash drive for ReadyBoost. I was also having some major problems with the windows indexing service (i.e. it magically stopped indexing, so when I ran searches it came up with nothing), but I was able to fix that by rebuilding the index - and keeping said index to a minimal number of items, i.e. start menu, my documents, etc.

As far as IPHelper goes - I have not disabled that, although I had been getting the errors related to IPv6 DHCP that everyone else was talking about, too. I don't think that's what was causing my BSoD, but i'm sure fixing that will probably improve performance. I really wish that DLink would enable IPv6 DHCP distribution in a firmware update for my router; I think that might help issues like this. Even in Vista i've run into errors where it keeps searching for a router-issued IPv6 address, to no avail.

For those out there who are overclocking, are you manually setting your voltages, and if so, are you doing that in lieu of having your BIOS automatically adjust your voltages? I have a pretty recent Gigabyte board and ever since I switched over to auto-management of power, it seems to be running pretty stable - and that's with my board overclocked from stock 2.4ghz to 2.86ghz (I have a black edition phenom, so i'm mainly using the multiplier clock to raise the ghz - I still have the stock heatsink on there so i'm not pushing it to the limit just yet).

I'll keep everyone posted if I face another BSoD, but it's pretty safe to say that I think this is all related to memory and power issues.
My System SpecsSystem Spec
02 Feb 2009   #9

Windows 7 x64 Build 7000
 
 

Oh - I almost forgot to mention one VERY important thing - and I think that this very well might be what **completely fixed my issue.** I manually re-enabled hibernation (don't know how it was disabled to begin with) from the command prompt. Ever since I did this, I have yet to have a BSoD. (I've had a few freezing issues, mainly related to things like burning lightscribe labels, but none of the Kernel-Power issues).

To do this:
1) Run the command prompt as administrator (it's under Accessories, right click and "Run as Adminstrator".
2) Type the following:
powercfg -h on

Literally my system has been stable since I did that. Shutting off some unnecessary services helps too, but I honestly believe that doing the above solved all of my problems. I *never* actually ALLOW my computer to hibernate, *however*, I think that my computer was trying to initiate some sort of sleep-oriented command (why, i'll never know) which caused this to be an issue.

Sorry for being so verbose, I just know how much of a pain it is to agonize over these issues for nights and nights on end, so hopefully this will help some people out there!
My System SpecsSystem Spec
10 Jan 2010   #10

windows 7 prfessional
 
 
thanks

I'v had this very issue since first building my Windows 7 box. I'm going to try these solutions right now, but I wanted to say thanks, as this is the first helpful conversation on this issue that I have found.
promytius.
My System SpecsSystem Spec
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 Crashing daily (The computer has rebooted from a bugcheck)




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