Assorted freezes and crashes when gaming

Rika88 · 04 Oct 2012

Hi

I keep getting crashes whenever I go into a game. The symptom seems to be that whenever I do something remotely graphics intensive, I will get the one of following crashes;
- "Display driver crashed and recovered",
- Screen Freeze (have to hard reset to recover)
- Monitor blacks out and lost signal (hard reset to recover).

I managed to get the attached bluescreen dump files when the computer started back up. I have also attached my Dxdiag This has been going on for a while, and I don't know what is wrong.

Can someone point me in the right direction as to how to diagnose this?

Thanks :)

Arc · 04 Oct 2012

Hello Rika88.

This is the problem actually.

Code:

.....
Unable to load image nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff880100ef8c4, fffff88003e8d388, fffff88003e8cbf0}

Probably caused by : nvlddmkm.sys ( nvlddmkm+2358c4 )

Followup: MachineOwner
---------
=========================================================
7: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0feba000 fffff880`10b68000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sat May 21 09:37:04 2011 (4DD73A68)
    CheckSum:         00C9FFFF
    ImageSize:        00CAE000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Iy's an old nVidia display driver that is causing the crashes. Update the driver, following the option two of Drivers - Download NVIDIA Drivers.

Rika88 · 04 Oct 2012

Thanks so much! I'll give that a try.

Rika88 · 05 Oct 2012

Hi

I have updated the Nividia driver to 306.23 as instructed through Nividia's automatic driver search.

However, when I started up and played Shogun 2, the screen randomly froze and the computer restarted. Attached is the dump file that I obtained.

Thanks

Rika88 · 09 Oct 2012

Hi

Any updates or guidance?

Arc · 09 Oct 2012

Rika88, it is a VIDEO TDR ERROR.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa80085384e0, fffff880109be004, ffffffffc000009a, 4}

Unable to load image nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+ad6004 )

Followup: MachineOwner
---------

Follow the suggestions of this thread STOP 0x116: VIDEO_TDR_ERROR troubleshooting carefully, step by step. If there is any question, ask us.