Hello, I would be very grateful for a solution to this problem.
My Acer 6920 has been working happily with Windows 7 64 bit for maybe a year or so. Recently I left it on top of the fridge in hibernate mode for a few days. Upon trying to start the computer Windows 7 progressed to “windows is starting” logo then blue screened and turned off.
Since then any restart gives me two and only two options.
1. Launch startup repair – selecting this option leads to a black screen with a mouse pointer - I left it overnight and it was still the same. I never get to see startup repair.
2. Start windows normally – this leads to the blue screen.
I have tried using my windows 7 usb to boot into the repair options that are on the windows install disk, but after it says “windows is starting” I am left staring gormlessly at another black screen with a mouse pointer.
I shall as a last resort take the laptop to the acer repair shop here, but would love to get it fixed myself. It is quite important that I rescue my work documents; they were last backed up a month ago.
But as it stands I cannot see how I could even format and reinstall windows 7. Nothing works.
Following the advice on this page
I have now put Hiren's boot cd onto a bootable usb, and have seen the first signs of life from the laptop. The mini XP will not load up, but the Parted Magic program did load.
Parted Magic was able to read the files on the D drive partition, mainly music and movies but I did find some family photos and videos. I have managed to save everything from the D drive to an external usb drive.
However Parted Magic was unable to read anything on the C drive partition, the place where all of my work is saved.
There are many tools on Hiren's Boot cd, none of which I have a clue how to use yet. I would appreciate some guidance on how to proceed and which program to use.
I would prefer to copy all of my files from the laptop and then attempt a fix, but am not sure what the next step should be.
Thanks taking the time to read this, really hope someone can help.