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Windows 7: Crash and sound loop when gaming

04 Oct 2012   #1
charli3

Windows 7 home premium
 
 
Crash and sound loop when gaming

Folks, im getting an annoying crash when playing games such as Battlefield3 and such.

It happens randomly, not always.

I've done tests to each of my components to make sure they are not failing (memtest, furmark, cinebench etc) and everything seems fine.

My system specs are as follows:
Motherboard ASUS M5A78L-M LX
Ram 4gb DDR3 Kingston hyperx genesis
Cpu Amd FX4100
GPU Radeon HD6770
HDD WD 500 GB Caviar Blue
and a cheap 500w PSU

I attached the minidump file, any help will be greatly appreciated!


My System SpecsSystem Spec
.
04 Oct 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello Charlie, you are having a stop 0x124 error, which is caused by any component of your hardware.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, 86cd28fc, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 00000000, Machine Check Exception
Arg2: 86cd28fc, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000, High order 32-bits of the MCi_STATUS value.
Arg4: 00000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
8e18fcc4 82d16fc5 86cd28e0 82dafc28 82dafc20 nt!WheapCreateTriageDumpFromPreviousSession+0x32
8e18fce4 82d17def 82dafc20 86cd28e0 82dafc50 nt!WheapProcessWorkQueueItem+0x56
8e18fd00 82cb5f2b 82dafc20 00000000 859a9d48 nt!WheapWorkQueueWorkerRoutine+0x1f
8e18fd50 82e5666d 00000001 b733d1c7 00000000 nt!ExpWorkerThread+0x10d
8e18fd90 82d080d9 82cb5e1e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_BUS_PRV

BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_BUS_PRV

Followup: MachineOwner
---------

0: kd> !errrec 86cd28fc
===============================================================================
Common Platform Error Record @ 86cd28fc
-------------------------------------------------------------------------------
Record Id     : 01cda245aca787e4
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 10/4/2012 15:34:07
Flags         : 0x00000002 PreviousError

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ 86cd297c
Section       @ 86cd2a54
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x86
Error Type    : BUS error
Operation     : Generic
Flags         : 0x00
Level         : 3
CPU Version   : 0x0000000000600f12
Processor ID  : 0x0000000000000000

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ 86cd29c4
Section       @ 86cd2b14
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000000
CPU Id        : 12 0f 60 00 00 08 04 00 - 0b 22 98 16 ff fb 8b 17
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ 86cd2b14

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ 86cd2a0c
Section       @ 86cd2b94
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : BUSLG_GENERIC_ERR_*_TIMEOUT_ERR (Proc 0 Bank 4)
  Status      : 0xf600000000070f0f
  Address     : 0x00000000df9e1000
  Misc.       : 0x0000000000000000
Follow the guide Stop 0x124 - what it means and what to try step by step, to find out the problem hardware so that it can be replaced.

If there is any questions, let us know.
My System SpecsSystem Spec
04 Oct 2012   #3
charli3

Windows 7 home premium
 
 

Thanks mate, i'll try that and let you know.

Cheers
My System SpecsSystem Spec
.

08 Oct 2012   #4
charli3

Windows 7 home premium
 
 

Quick update, after trying everything i got the same crashes.

I had to make a clean install on win7 and crashes are gone! 5 days without a single problem. I suspect some drivers were the cause of this problem.
My System SpecsSystem Spec
08 Oct 2012   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Good news, very good news, but a bit strange. Stop 124 is totally hardware related and clean install is not a solution for that. Anyway, taking this as an experience and my be it will have an applicability in future.

Thanks for letting us know, Charlie
My System SpecsSystem Spec
09 Oct 2012   #6
charli3

Windows 7 home premium
 
 

Sorry guys, after 5 days without crashes i had a crash this morning again. This is really annoying :\
My System SpecsSystem Spec
09 Oct 2012   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

As I said in my just earlier post.

Update the dump?
My System SpecsSystem Spec
09 Oct 2012   #8
charli3

Windows 7 home premium
 
 

Quote   Quote: Originally Posted by Arc View Post
As I said in my just earlier post.

Update the dump?
Ok, here it is.

Thanks for the help. (i suspect its the psu) as its a cheap non brand one.

Some details: I had never problems with my GPU with my previous rig, i upgraded recently cpu and mobo.
Memtest shows no problems with the ram after doing lots of tests.
My System SpecsSystem Spec
09 Oct 2012   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Same error, stop 0x124.

Follow Stop 0x124 - what it means and what to try step by step; but if you think that you need to change the PSU, your thoughts are welcome. Many a times changing PSU solved stop 0x124 error.
My System SpecsSystem Spec
09 Oct 2012   #10
charli3

Windows 7 home premium
 
 

Yes mate, i'll try another one this week and post back results. Thanks
My System SpecsSystem Spec
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