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Windows 7: BSOD watching streams/twitch.tv

04 Oct 2012   #1
Lycus

windows 7 64bit
 
 
BSOD watching streams/twitch.tv

Quote   Quote: Originally Posted by essenbe View Post
Actually, I believe you found your problem. It would be pretty much conclusive if you could try your card in another machine. But, I understand the problems involved and don't blame you one bit. See what Asus says and try to RMA the card again.Let us know how it goes and how the new card works. I would be intrested to know what Asus say.
So I got the card "working" as far as I can tell. I did put in an RMA but a day before they responded I decided to do a clean install of everything. Updated drivers,firmware ect. Have a feeling my motherboard pci-e slot was messed up. Weird that it did it.

I am pretty sure the card is functioning fine now. But to be sure wanted to find the cause of this NEW BSOD and make sure it is not the graphics card. If it is, going to probably RMA the card.


My System SpecsSystem Spec
.
05 Oct 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hello again,
And yes its you're graphics card - again
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800f7e0010, fffff88010b07004, ffffffffc000009a, 4}

Unable to load image nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+ad6004 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800f7e0010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88010b07004, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+ad6004
fffff880`10b07004 4055            push    rbp

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`03060b88 fffff880`0445d000 : 00000000`00000116 fffffa80`0f7e0010 fffff880`10b07004 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`03060b90 fffff880`04430867 : fffff880`10b07004 fffffa80`0ccdd000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`03060bd0 fffff880`0445ce0f : fffffa80`ffffd84d ffffffff`fffe7960 fffffa80`0f7e0010 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`03060c80 fffff880`10d55ec1 : fffffa80`0ce71450 00000000`00000080 00000000`00000000 fffffa80`0ccd4010 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`03060d00 fffff800`03d2fe6a : 00000000`03ebf7e7 fffffa80`0ccf9760 fffffa80`09d3db30 fffffa80`0ccf9760 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`03060d40 fffff800`03a89ec6 : fffff880`03288180 fffffa80`0ccf9760 fffff880`032930c0 fffff880`00e410af : nt!PspSystemThreadStartup+0x5a
fffff880`03060d80 00000000`00000000 : fffff880`03061000 fffff880`0305b000 fffff880`0305f930 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+ad6004
fffff880`10b07004 4055            push    rbp

SYMBOL_NAME:  nvlddmkm+ad6004

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  503f8bb8

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

2: kd> lmvm nvlddmkm
start             end                 module name
fffff880`10031000 fffff880`10d19000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu Aug 30 21:50:16 2012 (503F8BB8)
    CheckSum:         00CCA304
    ImageSize:        00CE8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Video Card - Stress Test with Furmark
Video Card - Stress Test with Furmark

Monitor your temps with Speccy during these tests
Speccy - System Information - Free Download

Let us know the results & IMO you're better of with RMA
My System SpecsSystem Spec
05 Oct 2012   #3
Lycus

windows 7 64bit
 
 

I ran the test for about 15 min. No artifacts and temps were around 88c hitting a max of 91c. Is that sufficient for the test? During the test though, I was getting really bad FPS, and it said "throttling." It kept going back and forth between normal gpu speed and the throttle speed. Is that normal?

Also I have an OC on my system. Same one I was using with my old graphics card and never had a problem. Overclock is i7 920 @3.8 I can give you the settings I am using if necessary.

I was wondering if the card could maybe not be getting enough voltage? The card is stock speed.

It rarely crashes when gaming, but when browsing the web with video or just randomly:/

Thanks for your help
My System SpecsSystem Spec
.

06 Oct 2012   #4
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Unless your PSU is malfunctioning, the card should be getting plenty of voltage. You have a 750W PSU, a 550W is recommended for the card. I am sure that you have made sure that the connections are securely seated. You may want to download GPUz and set it to save a log file. Run a stress test and use it until you get another BSOD. Look at the log and see what happens just before the BSOD. Your problem seems to be either the card, motherboard or the PSU. I would recommend to set your system at default settings and run the card and see if you get the same results. I would also download EVGA's Precision X and set a more aggressive fan profile to keep temps a little lower.

As I recall from your other thread, you ran another card in your machine without problems. This would indicate to me that the motherboard is not the issue. If it were mine, I would proceed with the RMA. If the new card does the same thing, I would be looking at the PSU or motherboard. 3 bad cards in a row from EVGA is almost not possible. In the mean time I would set your machine to default settings (no overclock!) and run memtest86 and stress your CPU with Prime95. You need to know whether you are having a problem with your other hardware or your graphics card. When you get your new card. I would leave the machine at default settings for a good while and see if you have issues. After you have satisfied yourself that the card is running properly, then you can slowly overclock your CPU again. If during this process your card starts acting up, you will know it is the overclock and not the card.
My System SpecsSystem Spec
06 Oct 2012   #5
Lycus

windows 7 64bit
 
 

Ye, I ran another card in the machine fine, but didn't really test it as long as I did this card. The problem didn't happen for several hours. And with the gtx 570 I don't always BSOD just sometimes. What happens is everything just becomes laggy. Like I can only move the mouse a few inches before it locks up and then have to wait like 10 secs before I can move it again. I have to restart my computer because it doesn't get any better.

I set overclock setting back to normal stock settings and will run the computer for awhile with these settings. EVGA offered cross-ship RMA so probably going to RMA the card anyways. Probably worth it, just have to drain and fill my system again:/
My System SpecsSystem Spec
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 BSOD watching streams/twitch.tv




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