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Windows 7: Multiple BSODs (atikpmag.sys while idling, stop 0x00000000124 in BF3)


05 Oct 2012   #1

Windows 7 Pro x64
 
 
Multiple BSODs (atikpmag.sys while idling, stop 0x00000000124 in BF3)

Hey all.

My first time here posting, I've used other peoples threads many a time to solve other issues so I already owe a thanks here! Here's my situation.

About 6 months ago my system started messing up big time, I was getting an error where my displays would simply shut off, the system would continue powered on but unresponsive (no change to numlock) and all I could do was restart. There was no errors anywhere, no sign anything had gone wrong, nothing. Eventlog didn't mention anything going wrong before it noted the system had powered up from an unexpected shutdown. With very little to go on, no results online turning up anything useful, and seeing as I'd been looking to upgrade a number of components in my system anyway, I went ahead and rebuilt my machine. I bought a new GFX card, all new memory, new disk drives and a new PSU. I brought my motherboard, CPU and HDD's over as I'd recently upgraded those anyway. The problem seemed to go away. I don't know if this is related, but I thought I'd mention it anyway.

Now, recently I've started getting BSODs. As I've said in the title, it's one of two - either an atikpmag.sys error, which I'll get just while my system is idling (just web browsing or something like that). Or it's a stop error 0x000000124 (probably got the wrong number of 0's there) and I've only had this when it's under load (playing Battlefield 3). Must of the components in the system are new as explained above, and it's been running smoothly for the last 6 months. Before that it'd been running fine for a little under a year before I got the previous error. I'm fairly confident with tech, and can normally self-diagnose, but I'm at an end here. I've disabled all kinds of overclocking, I've turned off all the fancy power-saving features for my mobo through bios and I've updated drivers. Other the last 4 days particularly it's started to increase and I'm now getting daily, sometime twice daily, BSODs. The system appears to be functioning totally fine all the rest of the time, and the errors don't seem to be chaining so I don't think it's an overheating issue.

When I get the atikpmag.sys error, my two screens will switch off, then one by one switch back on and off again for about 10 seconds, sometimes turning on to black, sometime back to the desktop, before it finally goes to the BSOD. It's almost identical every time.

I've run the SF Diagnostic tool and attached it here, the Minidumps go back quite a way, I've renamed them to better reflect which error I got each time (I did this as it happened), which should make it more useful. Also a quick thing to note, the diagnostic tool will say I'm running the 12.9 BETA Catalyst drivers. I've literally only updated to those in the last 30 minutes and all the BSODs were under the 12.8 STABLE drivers, I'm yet to experience one under 12.9 (but it's hardly been very long yet!).

All help would be appreciated, thank you in advance.


My System SpecsSystem Spec
.

05 Oct 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome

I'm not on my BSoD computer right now so I will take a look at the dumps later.

Starting with,

Problematic Software


Code:
  1. Start Menu\Programs\McAfee Public:Start Menu\Programs\McAfee Public
  2. Start Menu\Programs\McAfee Online Backup Public:Start Menu\Programs\McAfee Online Backup Public
McAfee is a known cause to BSoDs. Please uninstall it and all its components with the McAfee Removal Tool
and replace with Microsoft Security Essentials


You say you've updated the ATI drivers, but from the msinfo file it looks as you haven't
Code:
  1. Driver c:\windows\system32\drivers\atikmpag.sys (8.14.1.6278, 449.00 KB (459,776 bytes), 06/04/2012 02:10)
Suggest you to install the latest drivers following this method:
  1. Download and install Driver Sweeper:
    |MG| Driver Fusion (Driver Sweeper) 1.2.0 Download
  2. Download the auto-detect tool for AMD.
    AMD Driver Autodetect
  3. Boot into Safe Mode from Advanced Boot Options:
    Advanced Boot Options
  4. Type in Driver Fusion in Search
  5. Remove all drivers
  6. Boot normally now, and install the latest drivers from the
    auto-detect program you downloaded.
Then take a test with FurMark:
Video Card - Stress Test with FurMark
Video Card - Stress Test with Furmark

Monitor your temps with Speccy during these tests
Speccy - System Information - Free Download

Look for an update on your BIOS version:
Code:
BIOS Version/Date American Megatrends Inc. 1006, 24/08/2010
Also free up your start-up, keep nothing except MSE:
Startup Programs - Change

Run the system file checker for any corrupted/damaged system files:
SFC /SCANNOW Command - System File Checker

Then run disk check on your hard disk for file system errors and bad sectors on it
Disk Check

For more information on the 124 Bug Check, go through this: Stop 0x124 - what it means and what to try

Keep us posted, see you soon
My System SpecsSystem Spec
05 Oct 2012   #3

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

The dumps also suggest that you're graphic card drivers aren't up to date:
Code:
5: kd> lmvm atikmpag
start             end                 module name
fffff880`02c74000 fffff880`02cce000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Fri Apr 06 07:10:44 2012 (4F7E4294)
    CheckSum:         0005A52D
    ImageSize:        0005A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
.


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 Multiple BSODs (atikpmag.sys while idling, stop 0x00000000124 in BF3)




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