Windows 7: BOSD happened randomly

ace6591 · 05 Oct 2012

Hello,

I recently got a BSOD. My computer was working perfectly yesterday, however today when I started my computer for the first time it crashed and I got a BSOD.

I have uploaded my .dmp file and some additional info.

Any help to troubleshoot my computer is much appreciated.

Thank you

**koolkat77** · 05 Oct 2012

Welcome

Not sufficient information provided and the one dump does not give accurate information.

Please upload your msinfo32.nfo file. To get this:

Click on the Start
Type msinfo32 into the Search programs and files box
When it opens, go to File, Save
Save as msinfo32.nfo and save in a place you will remember
Let it finish the process of gathering and saving the system info
Right click the .nfo file, click send to compressed (zipped) folder
Upload the .zip file here.

Quote:

STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL
Usual causes: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 2, 0, fffff800030e4174}

Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff800030e4174, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800032fe100
 0000000000000000 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!IopCompleteRequest+c64
fffff800`030e4174 488b09          mov     rcx,qword ptr [rcx]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  csrss.exe

IRP_ADDRESS:  ffffffffffffff88

TRAP_FRAME:  fffff880032265a0 -- (.trap 0xfffff880032265a0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff88003225818 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff800030e4174 rsp=fffff88003226730 rbp=0000000000000000
 r8=0000000000004740  r9=0000000000000080 r10=0000000000000002
r11=00000000000001c8 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz ac po cy
nt!IopCompleteRequest+0xc64:
fffff800`030e4174 488b09          mov     rcx,qword ptr [rcx] ds:76d3:00000000`00000000=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800030ce769 to fffff800030cf1c0

STACK_TEXT:  
fffff880`03226458 fffff800`030ce769 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`03226460 fffff800`030cd3e0 : 00000000`00000100 fffff880`03226858 fffffa80`084cf908 fffffa80`084d0860 : nt!KiBugCheckDispatch+0x69
fffff880`032265a0 fffff800`030e4174 : 00000000`00000001 00000000`00000000 fffff880`20206f49 fffff880`03226a18 : nt!KiPageFault+0x260
fffff880`03226730 fffff800`030c1bd7 : 00000000`00000000 00000000`00000000 00000000`00000000 fffff8a0`00000000 : nt!IopCompleteRequest+0xc64
fffff880`03226800 fffff800`03078a85 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDeliverApc+0x1c7
fffff880`03226880 fffff800`0331a96a : fffffa80`084ecc80 fffffa80`084d3b30 fffff880`03226a10 fffff880`03226a08 : nt!KiCheckForKernelApcDelivery+0x25
fffff880`032268b0 fffff800`033e442e : fffffa80`00000004 fffffa80`084d3b30 fffff880`03226a10 00000000`00000000 : nt! ?? ::NNGAKEGL::`string'+0x2a53a
fffff880`032269a0 fffff800`030ce453 : 00000000`00000014 fffffa80`084cfb50 00000000`0014e6a8 00000000`0014e901 : nt!NtMapViewOfSection+0x2bd
fffff880`03226a70 00000000`76ff159a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0014e688 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76ff159a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiPageFault+260
fffff800`030cd3e0 440f20c0        mov     rax,cr8

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiPageFault+260

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4fa390f3

FAILURE_BUCKET_ID:  X64_0xA_nt!KiPageFault+260

BUCKET_ID:  X64_0xA_nt!KiPageFault+260

Followup: MachineOwner
---------

ace6591 · 06 Oct 2012

Thanks for the reply,

Here's the file.

**koolkat77** · 06 Oct 2012

Norton is a known cause to BSoDs. Please uninstall it and all its components using the Norton Removal Tool.

If the removal tool does not help: try uninstalling with Revo Uninstallers Advanced Mode (registry leftover)

Download and install Microsoft Security Essentials, make a full scan once updated.

Run the System File Checker for integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible.

Then run Disk Check for hard disk for file system errors and bad sectors on it.

Also check for a BIOS update:

Code:

BIOS Version/Date	American Megatrends Inc. K84L.205, 8/25/2011

Let us know the results.

ace6591 · 06 Oct 2012

Quote: Originally Posted by koolkat77

Norton is a known cause to BSoDs. Please uninstall it and all its components using the Norton Removal Tool.

If the removal tool does not help: try uninstalling with Revo Uninstallers Advanced Mode (registry leftover)

Download and install Microsoft Security Essentials, make a full scan once updated.

Run the System File Checker for integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible.

Then run Disk Check for hard disk for file system errors and bad sectors on it.

Also check for a BIOS update:

Code:

BIOS Version/Date    American Megatrends Inc. K84L.205, 8/25/2011

Let us know the results.

Thank you for your help.

As soon as I have time to follow the steps you provided, I'll give an update on how it went.

Also, would you reccomend kaspersky as an alternative to norton?

**koolkat77** · 06 Oct 2012

Quote: Originally Posted by ace6591

Also, would you reccomend kaspersky as an alternative to norton?

I wouldn't cause I haven't used it. But it does cause BSoDs as well + a slower start up.
MSE is free and light weight. Most compatible with windows 7. Suggest Malware Bytes if you prefer extra security.

You may take a look at → Good and Free system security combination. if you have time.

ace6591 · 06 Oct 2012

Quote: Originally Posted by koolkat77

Quote: Originally Posted by ace6591

Also, would you reccomend kaspersky as an alternative to norton?

I wouldn't cause I haven't used it. But it does cause BSoDs as well + a slower start up.
MSE is free and light weight. Most compatible with windows 7. Suggest Malware Bytes if you prefer extra security.

You may take a look at → Good and Free system security combination. if you have time.

Ok, thanks again for all your help

**koolkat77** · 06 Oct 2012

No problem. Take your time and keep us posted.

ace6591 · 06 Oct 2012

Quote: Originally Posted by koolkat77

No problem. Take your time and keep us posted.

Hi KoolKat77

This is what happened;

After doing a system restore to 9-25-12, my computer worked again, however Norton would not boot. I kept getting an error message number: 8504, 104

Your suggestion of norton causing the BSOD looks accurate.

So I went ahead and did the following steps you provided, (except check for a BIOS update which I'll do at a later date) and now my computer is running fine again.

If anything else should happen I'll post back again,

Until then, Thank you for your support.

**koolkat77** · 06 Oct 2012

Thanks for the update

Yup, BIOS update can be done later (but they're always good). First check if your computer is stable after removing Norton for a few days.

Let us know if there are any other problems, good luck

Windows 7: BOSD happened randomly

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