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Windows 7: Frequent BSOD error in general- not while playing games only.


06 Oct 2012   #1

Windows 7 64 bit
 
 
Frequent BSOD error in general- not while playing games only.

Hi,
I am having BSOD error frequently. I am not able to give the error log but uploading the zip file containing such things. I am not an expert at this and hence requesting you to help me recover from this error. My PC configuration is as under:
i5-2500k|Asus P8Z77 V-LE|Corsair GS 600 | Corsair Venegeance 16GB (8Gbx2)| XFX Radeon HD 6850 1 Gb |Seagate HDD 2 TB |Dell ST2220L 21.5inch

My System SpecsSystem Spec
.

06 Oct 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.

Driver Verifier - Enable and Disable

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
15 Oct 2012   #3

Windows 7 64 bit
 
 

Sorry for my late reply. Since my last post I didn't have any such error as a result I didn't perform the Driver Verifier Test. But today the same problem occurred.
My System SpecsSystem Spec
.


15 Oct 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

You enable driver verifier now. When it is in verifier, use the computer normally (despite of it being a bit laggy) and let it crash. Then upload a couple of dumps for analysis.
My System SpecsSystem Spec
19 Oct 2012   #5

Windows 7 64 bit
 
 

ok. I am uploading a new zip file with latest crash dumps after enabling driver verifier. will I disable the driver verifier now?
My System SpecsSystem Spec
19 Oct 2012   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Hi Sabyasachi, from West Bengal, I guess?

► You need to uninstall Daemon Tools. It is a very known cause of BSODs.
Code:
******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C9, {23e, fffff88002508308, fffff9800cab8ee0, 0}

*** WARNING: Unable to verify timestamp for dtsoftbus01.sys
*** ERROR: Module load completed but symbols could not be loaded for dtsoftbus01.sys
Probably caused by : dtsoftbus01.sys ( dtsoftbus01+1308 )

Followup: MachineOwner
---------
► Uninstall the following programs, too! They all are harmful for your system.
  • Start Menu\Programs\ASUS
  • Start Menu\Programs\ASUS\AI Suite II
  • Start Menu\Programs\ASUS\ASUS WebStorage
  • Start Menu\Programs\ASUS\Disk Unlocker
  • Start Menu\Programs\Catalyst Control Center
Free up the startup.

  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept the restart.
Now. Disable Driver Verifier, and let us know the situation.
My System SpecsSystem Spec
19 Oct 2012   #7

Windows 7 64 bit
 
 

Quote   Quote: Originally Posted by Arc View Post
Hi Sabyasachi, from West Bengal, I guess?

► You need to uninstall Daemon Tools. It is a very known cause of BSODs.
Code:
******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C9, {23e, fffff88002508308, fffff9800cab8ee0, 0}

*** WARNING: Unable to verify timestamp for dtsoftbus01.sys
*** ERROR: Module load completed but symbols could not be loaded for dtsoftbus01.sys
Probably caused by : dtsoftbus01.sys ( dtsoftbus01+1308 )

Followup: MachineOwner
---------
► Uninstall the following programs, too! They all are harmful for your system.
  • Start Menu\Programs\ASUS
  • Start Menu\Programs\ASUS\AI Suite II
  • Start Menu\Programs\ASUS\ASUS WebStorage
  • Start Menu\Programs\ASUS\Disk Unlocker
  • Start Menu\Programs\Catalyst Control Center
Free up the startup.

  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept the restart.
Now. Disable Driver Verifier, and let us know the situation.
If I uninstall the Catalyst Control Centre there will be problem with my graphics card and the monitor. The screen resolution will never fit full screen.
My System SpecsSystem Spec
19 Oct 2012   #8
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

For screen resolution, you are adjust it using the buttons on the monitor.

And, uninstalling Catalyst Control Center will not hamper anything. The thing that is needed is the Graphics Card driver, and that is not connecter with CCC at all.

So, do these and let us know the results?
My System SpecsSystem Spec
12 Nov 2012   #9

Windows 7 64 bit
 
 

Thank You. I uninstalled the CCC and no more of such error has occurred in the last couple of weeks.
My System SpecsSystem Spec
12 Nov 2012   #10
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Very good news. If it crashes again, let us know.
My System SpecsSystem Spec
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 Frequent BSOD error in general- not while playing games only.




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