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Windows 7: BSOD with no reason - Stop error

06 Oct 2012   #1
56KBs

Windows 7 Ultimate x64
 
 
BSOD with no reason - Stop error

Hi all,

Not my PC this is erroring on it's my Dads, got all the dump info via teamviewer and from the best of my knowledge it happens on its own with no underlying cause.

All I know is it's getting a "Stop 0x0000001E" error, sadly this is the best I can do on information, I've attached a dump file for assistance.


My System SpecsSystem Spec
.
06 Oct 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome

Could you also upload the msinfo file?
To get this:
  • Click on the Start
  • Type msinfo32 into the Search programs and files box
  • When it opens, go to File, Save
  • Save as msinfo32.nfo and save in a place you will remember
  • Let it finish the process of gathering and saving the system info
  • Right click the .nfo file, click send to compressed (zipped) folder
  • Upload the .zip file here.

The dad's graphic card drivers need updating, follow this method:
  1. Download and install Driver Sweeper:
    |MG| Driver Fusion (Driver Sweeper) 1.2.0 Download
  2. Download the auto-detect tool for AMD.
    AMD Driver Autodetect
  3. Boot into Safe Mode from Advanced Boot Options:
    Advanced Boot Options
  4. Type in Driver Fusion in Search
  5. Remove all drivers
  6. Boot normally now, and install the latest drivers from the
    auto-detect program you downloaded.

Code:
0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f6e3000 fffff880`10391000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sat May 21 10:07:04 2011 (4DD73A68)
    CheckSum:         00C9FFFF
    ImageSize:        00CAE000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Try and check for latest motherboard/chipset drivers:
Download Center - Intel

Code:
0: kd> lmvm intelppm
start             end                 module name
fffff880`044de000 fffff880`044f4000   intelppm T (no symbols)           
    Loaded symbol image file: intelppm.sys
    Image path: \SystemRoot\system32\DRIVERS\intelppm.sys
    Image name: intelppm.sys
    Timestamp:        Tue Jul 14 05:19:25 2009 (4A5BC0FD)
    CheckSum:         0000F4EC
    ImageSize:        00016000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Let us know how it goes
My System SpecsSystem Spec
15 Oct 2012   #3
56KBs

Windows 7 Ultimate x64
 
 

Here is the msinfo file, tried updating drivers but still throwing an error at me.
My System SpecsSystem Spec
.

15 Oct 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Please uninstall kaspersky, it's known to cause BSoDs on some systems
Use Microsoft Security Essentials (at least to test)
Make a full scan once installed and updated
Run this tool and delete anything it finds:
Run the System File Checker that scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
Look for an update on the BIOS version:
Code:
BIOS Version/Date    American Megatrends Inc. V3.4, 20/10/2008
My System SpecsSystem Spec
16 Oct 2012   #5
56KBs

Windows 7 Ultimate x64
 
 

Does it matter that the system has had Kaspersky on it for around 2 years with no issues before?

Also I can't update the BIOS as I'm currently 4 hours away from my dad's pc, so I only can do things via teamviewer
My System SpecsSystem Spec
16 Oct 2012   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

I've mentioned "(at least to test)" on my post.
Anyway, no it does not matter.

Do the update when possible.
My System SpecsSystem Spec
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