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Windows 7: BSOD while using the internet, utorrent

06 Oct 2012   #1
PeterPan2

Windows 7 Home Premium 64bit
 
 
BSOD while using the internet, utorrent - lmouke.sys 0x000000C4

Hello everyone. Lately I been getting a bothersome BSOD that sporadically pops up when I am using the internet, or mostly when I am using the internet. Attached are my dumps for the BSOD.




Anyway into the behavior of the BSOD:


The BSOD started about 2 days ago with the first day popping up often when I used the internet and almost forcibly the BSOD came up when I opened uTorrent. Still, without the use of uTorrent BSOD events happened when using the net, just not as often when said program was opened and running.

So my first bet was to update the drivers of my NIC card, graphics card as well as my Logitech drivers for my wireless mouse and keyboard. Stupid me I needed a software update to update my logitech drivers.

With that done, the BSOD still came up with the behavior described above.

Assuming it might be my NIC card, I disabled my NIC card in the device manager, started using an external wlan card via USB and still, the BSOD came up.

It's worth noting that due to my refrain from using uTorrent a single BSOD event takes up hours to occur currently. Yesterday for about 12hrs of PC use I only received 3 events without using uTorrent for the whole day.

I also did a Memtest86+ check of 7 passes for roughly 11hrs+ and there were no errors with RAM.

Any help would be appreciated with this issue.
===================================

Update #1: Ran driver verifier and got a BSOD. 0x000000C4 related to lmouke.sys(logitech related??). My first dump files were without running verifier. Second dump files are after running verifier and getting this BSOD. File #2

----Updated the logitech drivers to their latest version. Ran verifier again and again the same BSOD with lmouke.sys. Dump #2b.


My System SpecsSystem Spec
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07 Oct 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Please upload your msinfo32.nfo file. To get this:
  • Click on the Start
  • Type msinfo32 into the Search programs and files box
  • When it opens, go to File, Save
  • Save as msinfo32.nfo and save in a place you will remember
  • Let it finish the process of gathering and saving the system info
  • Right click the .nfo file, click send to compressed (zipped) folder
  • Upload the .zip file here.
My System SpecsSystem Spec
07 Oct 2012   #3
PeterPan2

Windows 7 Home Premium 64bit
 
 

Thanks for the reply. msinfo32.nfo is with the other files.
My System SpecsSystem Spec
.

07 Oct 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Problematic software

Code:
  1. Start Menu\Programs\McAfee Public:Start Menu\Programs\McAfee Public
  2. Start Menu\Programs\McAfee Online Backup Public:Start Menu\Programs\McAfee Online Backup Public
Please uninstall McAfee, it's a known cause to BSoDs.
McAfee Removal Tool - McAfee Uninstaller

I see that you already have Microsoft security essentials and Malware bytes.
They're good enough and recommended by many members on our forum.

You may take a look at this thread:
Good and Free system security combination.

Free up your start-up, keep nothing except antivirus.
Startup Programs - Change

Run the system file checker to repair any corrupted files within windows..
SFC /SCANNOW Command - System File Checker

Run disk check on your hard disk for file system errors and bad sectors on it
Disk Check

Let us know the results and further BSoDs if any
My System SpecsSystem Spec
07 Oct 2012   #5
PeterPan2

Windows 7 Home Premium 64bit
 
 

Thanks a lot, I'll do those things and update on the results.

Side note: I removed Logitech Setpoint(software) through the control panel and yet I have lmouke.sys in my system32 drivers - stupid program didn't remove the drivers. The good news is that I am running verifier for about an hour+ now with no issues whatsoever since lmouke.sys "isn't in use", perhaps?

Currently for the keyboard and mouse I am using default microsoft drivers.

Update:

*Deleted Lmouke.sys manually.
*Ran SFC /SCANNOW and found no issues at all.
*Startup is clean except for: msseces.exe, part of Microsoft security client. ( I myself don't know what it's but I assume it's for MSE.)

*Disk check result: successful - went to sleep while it was running so it might have had errors that it fixed automatically.
*Behavior recreation: recreated the utorrent scenario which often caused the crash and I haven't gotten a single BSOD with utorrent or without.
My System SpecsSystem Spec
07 Oct 2012   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Delete that driver manually from system32/drivers.
My System SpecsSystem Spec
12 Oct 2012   #7
PeterPan2

Windows 7 Home Premium 64bit
 
 

Fair to say after a few days without a single BSOD event that the culprit was lmouke.sys and McAfee. Thanks koolkat for your help. Marking the thread as solved.
My System SpecsSystem Spec
12 Oct 2012   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Good to hear that, thanks for reporting back. Let us know if there are any other problems.
Happy computing
My System SpecsSystem Spec
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 BSOD while using the internet, utorrent




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