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Windows 7: BSOD crash stop code 0x0000007A

07 Oct 2012   #1
tkealy118

Windows 7 Home Premium
 
 
BSOD crash stop code 0x0000007A

Hey, first time poster here. For the past few months I've been getting ocassional BOSD errors, but these last couple of weeks they've become far too frequent for my liking. I realise that I should've dealt with this properly a while ago, but they did stop for about 3 weeks after I did a disk check, so I thought I'd solved the problem.

Here's my stop code in full: stop 0x0000007A (0x0000000000000020, 0xFFFFFFFFc000009D, 0xFFFFFA8005C687C8, 0x0000000000000000)

Any help really appreciated guys!


My System SpecsSystem Spec
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07 Oct 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

My System SpecsSystem Spec
07 Oct 2012   #3
tkealy118

Windows 7 Home Premium
 
 

I read those but I can't get the grab all thing to work properly, do you know where I can find the minidump file to upload?

I tried to just do it manually but windows wouldn't let me copy the appropriate file from the minidump folder. Do I need to take ownership of any file I want to upload?
My System SpecsSystem Spec
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07 Oct 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

The default path is C:\Windows\Minidump
My System SpecsSystem Spec
07 Oct 2012   #5
tkealy118

Windows 7 Home Premium
 
 

It's still not letting me upload it- do I need to log in as an administrator?

BTW, are you sure you can't help me with just the stop code?

Thanks!
My System SpecsSystem Spec
07 Oct 2012   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Not really and yes run as administrator
The usual causes for that bug check:

Quote:
STOP 0x0000007A: KERNEL_DATA_INPAGE_ERROR
Usual causes: Memory, Paging file corruption, File system, Hard drive,
Cabling, Virus infection, Improperly seated cards, BIOS, Bad motherboard,
Missing Service Pack
If I get full reports, I would be able to point out at few stuffs.

Try uploading your msinfo file:
To get this:
  • Click on the Start
  • Type msinfo32 into the Search programs and files box
  • When it opens, go to File, Save
  • Save as msinfo32.nfo and save in a place you will remember
  • Let it finish the process of gathering and saving the system info
  • Right click the .nfo file, click send to compressed (zipped) folder
  • Upload the .zip file here.
My System SpecsSystem Spec
07 Oct 2012   #7
tkealy118

Windows 7 Home Premium
 
 

Thanks, that worked!
My System SpecsSystem Spec
07 Oct 2012   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Okay, I'm posting what I can combine with your Bug check and your msinfo. file.

Suggestions:

Code:
Start Menu\Programs\McAfee	Public:Start Menu\Programs\McAfee	Public
Start Menu\Programs\Norton Online Backup	Public:Start Menu\Programs\Norton Online Backup	Public
Start Menu\Programs\Spybot - Search & Destroy	Public:Start Menu\Programs\Spybot - Search & Destroy	Public
You're using McAfee, which is a known cause to BSoDs. Please uninstall it using the
McAfee Removal Tool.

If the removal tool does not help: try uninstalling with Revo Uninstallers Advanced Mode
(registry leftover)

Also remove Spybot S&D, it's good at finding things but is known to corrupt the system. (uninstall
using revo)

Download and install Microsoft Security Essentials, make a full scan once updated.
It's a great combination with Malware Bytes.

In addition, Run this tool and delete anything it finds:
Anti-rootkit utility TDSSKiller

Also suggest you to uninstall Norton Online Back-up, please use the default windows back up system
follow the tutorials below:
Backup Complete Computer - Create an Image Backup
System Image Recovery

Refer to this thread and link for removal of Norton Backup tool:
Uninstalling Norton Online Backup
Download and run the Norton Remove & Reinstall tool

Check Windows for integrity corruption. Run the System File Checker up to three times
to fix all errors with a restart in between each.
SFC /SCANNOW Command - System File Checker

Reseat the Sata & Power then run Disk Check again,
Disk Check

Let us know how it goes

PS: Is this a SSD?
My System SpecsSystem Spec
07 Oct 2012   #9
tkealy118

Windows 7 Home Premium
 
 

Thanks very much, I'll try this. Do I definitely have to uninstall mcafee, as I just renewed my subscription.... :-/
My System SpecsSystem Spec
07 Oct 2012   #10
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Uninstall it, at least to test. If we know it wasn't creating a problem,
you can install it back later.
My System SpecsSystem Spec
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