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Windows 7: Computer get crashes/black screen while playing cs:go

07 Oct 2012   #1
thomakarls

Windows 7 Ultimate x64
 
 
Computer get crashes/black screen while playing cs:go

Computer get crashes/black screen while playing cs:go, but I can still talk on skype in the backround. I have to reset my computer to get to play again.


My System SpecsSystem Spec
.
07 Oct 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

There are no dump files. Hope you're following the Instructions correctly.
Also post this report: Windows Genuine and Activation Issue Posting Instructions
My System SpecsSystem Spec
07 Oct 2012   #3
thomakarls

Windows 7 Ultimate x64
 
 
is it dumpfiles when I don't get Bluescreens?

is it dumpfiles when I don't get Bluescreens?
My System SpecsSystem Spec
.

08 Oct 2012   #4
thomakarls

Windows 7 Ultimate x64
 
 
what about now?

Is it dumpfiles now?
My System SpecsSystem Spec
08 Oct 2012   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

I'm taking a look at it.
And your problem sounds like a hardware issue. It could be that your motherboard is going bad, or your GPU is.

Did you try your GPU on another computer? Does it work okay there?
You can also test your RAM

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

RAM - Test with Memtest86+
Guide to using Memtest86+ - Geeks to Go Forums
My System SpecsSystem Spec
08 Oct 2012   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Quote:
STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes: System service, Device driver, graphics driver, memory
As I've seen, you need to update your graphics card drivers to their latest.

Follow either of the method below:
Option 1
  1. Download and install Driver Sweeper:
    |MG| Driver Fusion (Driver Sweeper) 1.2.0 Download
  2. Select option 2 for NVIDIA.
    Drivers - Download NVIDIA Drivers
  3. Boot into Safe Mode from Advanced Boot Options:
    Advanced Boot Options
  4. Type in Driver Fusion in Search
  5. Remove all components of your NVIDIA drivers
  6. Boot normally now, and install the latest drivers from the
    auto-detect program you downloaded.
    (Requires Java)

Option 2
Direct Download (from unofficial website):
Download NVIDIA Forceware 306.23 WHQL Vista 64 - FileHippo.com for 64 Bit windows
Download NVIDIA Forceware 306.23 WHQL Vista - FileHippo.com for 32 Bit windows

Use the common way for uninstalling via Control Panel -> Programs -> Uninstall a program

Do this along with memtest and let us know the results.
My System SpecsSystem Spec
08 Oct 2012   #7
thomakarls

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
Quote:
STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes: System service, Device driver, graphics driver, memory
As I've seen, you need to update your graphics card drivers to their latest.

Follow either of the method below:
Option 1
  1. Download and install Driver Sweeper:
    |MG| Driver Fusion (Driver Sweeper) 1.2.0 Download
  2. Select option 2 for NVIDIA.
    Drivers - Download NVIDIA Drivers
  3. Boot into Safe Mode from Advanced Boot Options:
    Advanced Boot Options
  4. Type in Driver Fusion in Search
  5. Remove all components of your NVIDIA drivers
  6. Boot normally now, and install the latest drivers from the
    auto-detect program you downloaded.
    (Requires Java)

Option 2
Direct Download (from unofficial website):
Download NVIDIA Forceware 306.23 WHQL Vista 64 - FileHippo.com for 64 Bit windows
Download NVIDIA Forceware 306.23 WHQL Vista - FileHippo.com for 32 Bit windows

Use the common way for uninstalling via Control Panel -> Programs -> Uninstall a program

Do this along with memtest and let us know the results.
I have latest driver, but I will test my ram. thank you.
My System SpecsSystem Spec
08 Oct 2012   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Okay.. You should try your video card in another computer that it's compatible with the motherboard.
See if the problems occur on the other computer.
My System SpecsSystem Spec
08 Oct 2012   #9
thomakarls

Windows 7 Ultimate x64
 
 
okei

Quote   Quote: Originally Posted by koolkat77 View Post
Okay.. You should try your video card in another computer that it's compatible with the motherboard.
See if the problems occur on the other computer.
I have already tried, my friends video card in my computer and I got same problem.......
My System SpecsSystem Spec
08 Oct 2012   #10
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

How old is the hardware of your computer?
Does it have an onboard VGA slot? Sounds like a motherboard issue
My System SpecsSystem Spec
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 Computer get crashes/black screen while playing cs:go




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