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Windows 7: BSOD when using Google Image Search and Facebook 0x0000001e

07 Oct 2012   #1
McNash

Windows 7 Ultimate 64bits
 
 
BSOD when using Google Image Search and Facebook 0x0000001e

Hello there, I have been having BSODs during the last 30 days randomly, I noticed this happens when using Goggle image search or Facebook, both with Firefox and Chrome (when not crashing the system slows a bit when loading the images), havent had any problems when playing videogames or using microsoft office or adobe suite programs yet, also I discovered one of my RAM cards died, not sure if this last one was related with the BSOD or just bad coincidence since I think the card was 5 years old from a previous PC I had, oh and sometimes the integrated network card of the motherboard has stopped working for a few minutes.

Hope is not a hardware problem and thanks in advice for the help you could provide.


My System SpecsSystem Spec
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07 Oct 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome

The Realtek Audio drivers need to be update.

Source | Driver Reference Table
Rt64win7.sys | Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC
Realtek

Code:
BugCheck 1E, {0, 0, 0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : Rt64win7.sys ( Rt64win7+11af7 )
----------------------------------------------------------------------------------
3: kd> lmvm Rt64win7
start             end                 module name
fffff880`02c00000 fffff880`02c32000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Thu Feb 26 15:04:13 2009 (49A65B0D)
    CheckSum:         0002EB30
    ImageSize:        00032000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Let us know if there are more BSoDs
My System SpecsSystem Spec
08 Oct 2012   #3
McNash

Windows 7 Ultimate 64bits
 
 

Hi, thanks a lot for the info, I think that's actually the PCIe driver, I updated it but now I no longer have internet trough wired connection (I also have a wireless card, it's slower but well...) I read in other sites it seems the newest driver Realtek has released for the RTL8168/8111 family has been giving problems to some people as Windows 7 only recognize the old version, when I go back to the previous driver the connection is back, another thing is that my computer says this is a Realtek RTL8168C/8111C card

It seems I will have to choose between having a slower wireless connection (the antenna of my wifi is not very powerful and some times the connection goes down) without BSOD or a faster wired connection with the rsik of BSOD every now and then, is anything else that could be producing the BSOD? Or perhaps I am downloading the wrong driver?

Thanks again and hope we can get more ideas.

PS: And now I know I am not going to buy Realtek hardware anymore
My System SpecsSystem Spec
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08 Oct 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

You might want to go through this:
Driver Install - Device Manager
My System SpecsSystem Spec
08 Oct 2012   #5
McNash

Windows 7 Ultimate 64bits
 
 

Hello again, thanks for the advice, I have followed the steps described there to no avail, it seems the drivers available at the Realtek site make my network adapter stop working, so far it seems only these 2 drivers seem to make my adapter start and connect normally to internet:

7.2.1127.2008
26/02/2008

7.2.1127.2008
14/05/2009

The one from 2008 seems to have come by default in the OS, while the other one (2009) appeared in an optional windows update, although by the version number I suppose they are both the same, attempts to get any other driver working turned off the adapter, perhaps Windows doesnt support the newer drivers?
My System SpecsSystem Spec
12 Oct 2012   #6
centaur78

Windows 7 ultimate x64
 
 

Nash

Your motherboard is revision 1.0 of GA-MA785GM-US2H ... so

1. Update your bios to the latest ie; F12f.. you are running F5.

2. Update all your drivers from here .... and that means specially your realtek drivers as well !!! the realtek version mentioned here is 7.049.0927.2011 and released in 2012

Do these first and let me know....
My System SpecsSystem Spec
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 BSOD when using Google Image Search and Facebook 0x0000001e




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