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Windows 7: Random BSOD's, Driver_Power_State_Failure Stop 0x9f

08 Oct 2012   #1

Windows 7 Professional 64 bit
 
 
Random BSOD's, Driver_Power_State_Failure Stop 0x9f

Hello to all. I've been getting BSOD's on my new laptop ASUS N76VZ, about once per day and they didn`t occure to some reasons - it happens when I watch youtube, when I watch a movie and so on. I think it happens only when I start my machine from hibernate or sleep mode, but I can not understand which driver causes the BSOD.

I've attached the zipped dump files as requested.

Thank you in advance for any help.


My System SpecsSystem Spec
.

08 Oct 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome,

Please upload your msinfo32.nfo file. To get this:
  • Click on the Start
  • Type msinfo32 into the Search programs and files box
  • When it opens, go to File, Save
  • Save as msinfo32.nfo and save in a place you will remember
  • Let it finish the process of gathering and saving the system info
  • Right click the .nfo file, click send to compressed (zipped) folder
  • Upload the .zip file here.

Re-install the drivers for your NVIDIA card (latest drivers if any) using the method below:
  1. Download and install Driver Sweeper:
    |MG| Driver Fusion (Driver Sweeper) 1.2.0 Download
  2. Select option 2 for NVIDIA.
    Drivers - Download NVIDIA Drivers
  3. Boot into Safe Mode from Advanced Boot Options:
    Advanced Boot Options
  4. Type in Driver Fusion in Search
  5. Remove all components of your NVIDIA drivers
  6. Boot normally now, and install the latest drivers from the
    auto-detect program you downloaded.
    (Requires Java)

Code:
0: kd> !irp fffffa8008aa7800
Irp is active with 4 stacks 3 is current (= 0xfffffa8008aa7960)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  2 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 ffffffffc000000e
 [ 16, 0]   0  2 fffffa8007a0fa10 00000000 fffff8800f160fac-fffffa800a522600    
	       \Driver\pci	nvlddmkm
			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa8008209040 00000000 fffff8000306cce0-fffffa800dfa2730 Success Error Cancel pending
	       \Driver\nvlddmkm	nt!IopUnloadSafeCompletion
			Args: 00000000 00000001 00000001 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8008954a70    

			Args: 00000000 00000000 00000000 00000000
0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f01d000 fffff880`0fd05000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu Aug 30 21:50:16 2012 (503F8BB8)
    CheckSum:         00CCA304
    ImageSize:        00CE8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Driver Reference Table

Then take a Furmark test:
Video Card - Stress Test with Furmark
Video Card - Stress Test with Furmark

Monitor your temps with Speccy during these tests
Speccy - System Information - Free Download

Let us know the results
My System SpecsSystem Spec
08 Oct 2012   #3

Windows 7 Professional 64 bit
 
 

I apologize for not attaching msinfo32.nfo file. I did what you said(uninstalled drivers with Driver fusion in Safe mode and installed them again) and hope that this solves the problem. After running futuremark test for 20 minutes - there was no BSOD screens and max temp was 76 celsius (I don`t think it is connected with the load of the system/video card - when BSOD occures the working card is Intel HD4000, not the NVIDIA).

If there is more information you need, please tell me. To be honest I suspect some of the asus applications - Asus InstanOn, Asus InstantKey or something like that.
My System SpecsSystem Spec
.


08 Oct 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Uninstall them if you doubt, use the free version of revo uninstaller.
Keep us posted of more BSoDs

Btw, Daemon tools is a known cause for BSoDs. Please uninstall it.
Also reduce the items at start-up.
Startup Programs - Change
My System SpecsSystem Spec
08 Oct 2012   #5

Windows 7 Professional 64 bit
 
 

Ok, thanks for helping me. I will uninstall them(Daemon tools also) and if it happens again, I will post the dump files.
My System SpecsSystem Spec
09 Oct 2012   #6

Windows 7 Professional 64 bit
 
 

Unfortunately BSOD appears again today. Here is the new minidump file.
My System SpecsSystem Spec
09 Oct 2012   #7
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

This dump you posted, shows the exactly the same of the second post of this thread, by koolkat77. Have you updated the nvidia driver? There are latest updates after August, check it.

And, take care of the card. Clean the dust , clean the fans, clean the pciE slot, stress test the card with Furmark, etc.

After doing all those, update the thread with the results.
My System SpecsSystem Spec
09 Oct 2012   #8

Windows 7 Professional 64 bit
 
 

Ok, I will try to figure out the problem with the drivers of NVIDIA.
My System SpecsSystem Spec
31 Oct 2012   #9

Windows 7 Professional 64 bit
 
 

Hello, I finally managed to solve out the problem. After some investigation by my side, it turns out that everything happens due to update of my BIOS to version 211. It doesn`t matter which version of NVIDIA drivers I used - BSOD happens again and again. After downgrade to BIOS version 207(laptop comes with it) everything is fine. I will write email to NVDIA and ASUS with attached minidumps, so they can solve the problem.

P.S. I hope this post to help other users. Thanks for the help!
My System SpecsSystem Spec
31 Oct 2012   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Thanks for letting us know your solution. Good luck.
My System SpecsSystem Spec
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 Random BSOD's, Driver_Power_State_Failure Stop 0x9f




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