Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Unexpected Shutdown


08 Oct 2012   #1

Windows 7 Professional 64 bit
 
 
Unexpected Shutdown

Hello at all,

My pc was freezed. After I rebooted the pc, there wasn't any blue screen appeared but when windows was started, a pop up message box appeared that said unexpected shutdown.

I attached the crash dump file to my post.

Any help would be most welcome.


Thanks and regards

My System SpecsSystem Spec
.

08 Oct 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Welcome aboard.

The crash dump you uploaded says you have had a BIOS error.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

ACPI_BIOS_ERROR (a5)
The ACPI Bios in the system is not fully compliant with the ACPI specification.
The first value indicates where the incompatibility lies:
This bug check covers a great variety of ACPI problems.  If a kernel debugger
is attached, use "!analyze -v".  This command will analyze the precise problem,
and display whatever information is most useful for debugging the specific
error.
Arguments:
Arg1: 0000000000000003, ACPI_FAILED_MUST_SUCCEED_METHOD
    ACPI tried to run a control method while creating device extensions
    to represent the ACPI namespace, but this control method failed.
Arg2: 0000000000000000, The ACPI Object that was being run
Arg3: ffffffffc000009a, return value from the interpreter
Arg4: 0000000000000000, Name of the control method (in ULONG format)
A farther check of the BIOS says that it is old enough!
Code:
[SMBIOS Data Tables v2.6]
[DMI Version - 38]
[2.0 Calling Convention - No]
[Table Size - 2493 bytes]

[BIOS Information (Type 0) - Length 24 - Handle 0001h]
  Vendor                        Hewlett-Packard
  BIOS Version                  786G7 v01.02
  BIOS Starting Address Segment e000
  BIOS Release Date             10/22/2009
  BIOS ROM Size                 400000
  BIOS Characteristics
Better you plan for a BIOS update.
My System SpecsSystem Spec
12 Oct 2012   #3

Windows 7 Professional 64 bit
 
 

Thanks for your assist. I will update BIOS as soon as possible.

There is another pc that switched off automatically. I have attached the crash dump file to my post. Is this the same problem?
My System SpecsSystem Spec
.


12 Oct 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

No, it is not the same problem at all ... it is STOP 0x0000010D: WDF_VIOLATION.
Code:
.........................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 10D, {5, 0, 1008, fffffa8004a74e70}

Unable to load image \SystemRoot\system32\DRIVERS\ser2pl64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ser2pl64.sys
*** ERROR: Module load completed but symbols could not be loaded for ser2pl64.sys
Probably caused by : ser2pl64.sys ( ser2pl64+c267 )

Followup: MachineOwner
It is caused by ser2pl64.sys, USB-to-Serial Cable Driver/GembirdUAS112. And the driver is probably not compatible with windows 7, it is very old.
Code:
 lmvm ser2pl64
start             end                 module name
fffff880`035d6000 fffff880`035f4000   ser2pl64 T (no symbols)           
    Loaded symbol image file: ser2pl64.sys
    Image path: \SystemRoot\system32\DRIVERS\ser2pl64.sys
    Image name: ser2pl64.sys
    Timestamp:        Mon Feb 12 15:26:06 2007 (45D039B6)
    CheckSum:         0001CE8C
    ImageSize:        0001E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Either update the driver, may be this is the upload location, I am not 100% sure .... Gembird Europe B.V. - Gembird Europe B.V. or change the usb to serial cable.






My System SpecsSystem Spec
Reply

 Unexpected Shutdown




Thread Tools



Similar help and support threads for2: Unexpected Shutdown
Thread Forum
Unexpected Shutdown BSOD Help and Support
Unexpected Shutdown BSOD Help and Support
unexpected shutdown BSOD Help and Support
unexpected shutdown BSOD Help and Support
Unexpected Shutdown BSOD Help and Support
Unexpected Shutdown Hardware & Devices
Unexpected shutdown General Discussion

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:21 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33