Unexpected Shutdown


  1. Posts : 7
    Windows 7 Professional 64 bit
       #1

    Unexpected Shutdown


    Hello at all,

    My pc was freezed. After I rebooted the pc, there wasn't any blue screen appeared but when windows was started, a pop up message box appeared that said unexpected shutdown.

    I attached the crash dump file to my post.

    Any help would be most welcome.


    Thanks and regards
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Welcome aboard.

    The crash dump you uploaded says you have had a BIOS error.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    ACPI_BIOS_ERROR (a5)
    The ACPI Bios in the system is not fully compliant with the ACPI specification.
    The first value indicates where the incompatibility lies:
    This bug check covers a great variety of ACPI problems.  If a kernel debugger
    is attached, use "!analyze -v".  This command will analyze the precise problem,
    and display whatever information is most useful for debugging the specific
    error.
    Arguments:
    Arg1: 0000000000000003, ACPI_FAILED_MUST_SUCCEED_METHOD
        ACPI tried to run a control method while creating device extensions
        to represent the ACPI namespace, but this control method failed.
    Arg2: 0000000000000000, The ACPI Object that was being run
    Arg3: ffffffffc000009a, return value from the interpreter
    Arg4: 0000000000000000, Name of the control method (in ULONG format)
    A farther check of the BIOS says that it is old enough!
    Code:
    [SMBIOS Data Tables v2.6]
    [DMI Version - 38]
    [2.0 Calling Convention - No]
    [Table Size - 2493 bytes]
    
    [BIOS Information (Type 0) - Length 24 - Handle 0001h]
      Vendor                        Hewlett-Packard
      BIOS Version                  786G7 v01.02
      BIOS Starting Address Segment e000
      BIOS Release Date             10/22/2009
      BIOS ROM Size                 400000
      BIOS Characteristics
    Better you plan for a BIOS update.
      My Computer


  3. Posts : 7
    Windows 7 Professional 64 bit
    Thread Starter
       #3

    Thanks for your assist. I will update BIOS as soon as possible.

    There is another pc that switched off automatically. I have attached the crash dump file to my post. Is this the same problem?
    Last edited by mistipliler; 12 Oct 2012 at 09:41. Reason: spelling
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    No, it is not the same problem at all ... it is STOP 0x0000010D: WDF_VIOLATION.
    Code:
    .........................
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 10D, {5, 0, 1008, fffffa8004a74e70}
    
    Unable to load image \SystemRoot\system32\DRIVERS\ser2pl64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ser2pl64.sys
    *** ERROR: Module load completed but symbols could not be loaded for ser2pl64.sys
    Probably caused by : ser2pl64.sys ( ser2pl64+c267 )
    
    Followup: MachineOwner
    It is caused by ser2pl64.sys, USB-to-Serial Cable Driver/GembirdUAS112. And the driver is probably not compatible with windows 7, it is very old.
    Code:
     lmvm ser2pl64
    start             end                 module name
    fffff880`035d6000 fffff880`035f4000   ser2pl64 T (no symbols)           
        Loaded symbol image file: ser2pl64.sys
        Image path: \SystemRoot\system32\DRIVERS\ser2pl64.sys
        Image name: ser2pl64.sys
        Timestamp:        Mon Feb 12 15:26:06 2007 (45D039B6)
        CheckSum:         0001CE8C
        ImageSize:        0001E000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Either update the driver, may be this is the upload location, I am not 100% sure .... Gembird Europe B.V. - Gembird Europe B.V. or change the usb to serial cable.






      My Computer


 

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