Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Unknown BSOD's in my daughters comp

08 Oct 2012   #1
mac173

Windows 7 Home Premium
 
 
Unknown BSOD's in my daughters comp

My daughter was having problems, and after some discussion I realized she was having BSOD problems, apparently a lot of them. I have not witnessed any of them, and she knows mostly nothing about computers so could not describe what had happened.

I have checked her updates, and Window's, Avast and Malwarebites are all up to date and have been run recently. I THINK the drivers are up to date as well.

Dump files are attached, and CPUZ as well.


My System SpecsSystem Spec
.
08 Oct 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hi,

One of the cause of the BSoD can be outdated drivers for the NVIDIA card,
Code:
0: kd> lmvm nvlddmkm
start    end        module name
9301e000 93a9bdc0   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sat Jul 10 03:15:14 2010 (4C379162)
    CheckSum:         00A837FE
    ImageSize:        00A7DDC0
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please follow either of the method below for re-installation of latest drivers:

Option 1
  1. Download and install Driver Sweeper:
    |MG| Driver Fusion (Driver Sweeper) 1.2.0 Download
  2. Select option 2 for NVIDIA.
    Drivers - Download NVIDIA Drivers
  3. Boot into Safe Mode from Advanced Boot Options:
    Advanced Boot Options
  4. Type in Driver Fusion in Search
  5. Remove all components of your NVIDIA drivers
  6. Boot normally now, and install the latest drivers from the
    auto-detect program you downloaded.
    (Requires Java)

Option 2
Direct Download (from unofficial website):
Download NVIDIA Forceware 306.23 WHQL Vista 64 - FileHippo.com for 64 Bit windows
Download NVIDIA Forceware 306.23 WHQL Vista - FileHippo.com for 32 Bit windows

Use the common way for uninstalling via Control Panel -> Programs -> Uninstall a program

Suggestions:
I'd recommend Microsoft Security Essentials in place of Avast! antivirus.
It's known to cause BSoDs on some systems.

In addition, Run this tool and delete anything it finds:
Anti-rootkit utility TDSSKiller

Run the system file checker for finding and fixing the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
SFC /SCANNOW Command - System File Checker

Run Disk Check on the hard disk for file system errors and bad sectors on it:
Disk Check

Keep us posted, good luck
My System SpecsSystem Spec
08 Oct 2012   #3
mac173

Windows 7 Home Premium
 
 
Thanks

Thanks Koolkat,
I set up a backup drive for her to backup her music and pic's and such, and when the backup is done I will run the rootkit etc, and update the drivers. Last time she had a virus we ended with corrupt file names, and lost a lot of files (thus the new backup drive).

This may take a day or so, she is working a double shift today.

I switched my laptop from Avast a while ago, but her computer ran for a long time without any problems, so I am going to hold off for now. Both my desktops have had no problems (well, not that I knew of till recently) If the errors are consistent with what I saw on my laptop, I will switch her to MSE.
My System SpecsSystem Spec
.

08 Oct 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

OK, keep us posted
My System SpecsSystem Spec
Reply

 Unknown BSOD's in my daughters comp




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Media Center has taken control of my daughters laptop
My daughter tried to sync her music with a new MP3 player she got for Christmas. After syncing the music, WMC has taken over everything. Desktop Icons, etc. all open WMC. I cannot go to system restore. I cannot go to internet explorer. They all open WMC. Please help.
Media Center
Seeking advice on setting up laptop for daughters use
G'day, My 8yr old daughter delivered on her promise of getting a good school report this year, and I'm delivering on mine by setting up a laptop for her. At the moment, I've: Burn't the recovery disks Uninstalled the bloatware Setup some antimalware protection and software firewall
General Discussion
step daughters laptop have disk errors
Hi Guys, really need some help, on my step daughters laptop and have disk errors on C:drive so unable to do a disk check and unable to do a system restore due to this issue, any suggestions please.
General Discussion
Hard drive from one comp work in another comp like it did before?
My dad has expensive construction software that he needs on a day to day basis, but his laptop is dying and very slow. Currently his laptop runs Vista x86, and I wanted to give him my laptop that runs 7 x64. Could I swap the hard drives so that its an easy transition, or would that not work? Thanks...
General Discussion
transfer data from comp to comp
I just bought a belkin easy transfer wire thinking it'll let me transfer files from one computer to another... it seems it just transfer whole accounts without asking me what I want to transfer over. I was looking for a better option than transferring to USB then transferring to other computer....
Performance & Maintenance
heres the comp specs for new comp
ThinkCentre M58 Series Tower - Limited On-site Warranty 3 Year Parts / 3 Year Labor Description Part number Unit price* Quantity Price* ThinkCentre M58 Series Tower - Limited On-site Warranty 3 Year Parts / 3 Year Labor Edit 7373CTO $1,306.00 1 $1,306.00 System...
General Discussion


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 23:30.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App