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Windows 7: BSOD @ Shutdown/Startup

08 Oct 2012   #1
strido

Windows 7 Home Premium 64 Bit
 
 
BSOD @ Shutdown/Startup

MY PC started acting up last week, crashing every time I tried to shut it down - immediately after I hit "shutdown", it would go to the BSOD:

STOP 0X0000001E (OXFFFFFFFFC0000005, 0XFFFFF80002EB7117, 0X000000000000000, 0X000000007EFA0000)

This prevents me from using system restore, as when it goes to restart the PC will instead hit me with the BSOD instead of restoring. I reinstalled the OS hoping that would fix it up but no go, so I'm hoping to get a bit of help from the folks who know more than I (which is about all of you I would suppose!)

Attached you'll find the SF information requested in the BSOD thread instructions. In the event that my system specs aren't displayed in this post, here they are:

Windows 7 Home Premium
Gigabyte GA990FXA-UD3 Motherboard
AMD FX6100 6-Core Processor
8GB Kingston HyperX DDR3 (2 x 4GB)
Thermaltake TR2 RX 850W PSU
2 1TB Western Digital 7200RPM Hard Drives

Thank you for your help! Let me know if I've missed any information required.


=========

ETA - From "WhoCrashed" utility:

On Sun 10/7/2012 11:52:55 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\100812-35833-01.dmp
This was probably caused by the following module: atapi.sys (atapi+0x2101)
Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF8000337EFEA, 0x1, 0x18)
Error: KMODE_EXCEPTION_NOT_HANDLED

file path: C:\Windows\system32\drivers\atapi.sys
product: Microsoft® Windows® Operating System

company: Microsoft Corporation
description: ATAPI IDE Miniport Driver
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.



My System SpecsSystem Spec
.
08 Oct 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome

Quote:
STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED
Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS
Software concern:
Code:
Start Menu\Programs\Norton Security Suite	Public:Start Menu\Programs\Norton Security Suite	Public
Norton is a known cause to BSoDs. Please uninstall and replace with MSE (at least to test)
Norton Removal Tool
Microsoft Security Essentials - Free Antivirus for Windows

If you have any 3rd part remote control programs, uninstall them while troubleshooting.

Look for an update on your BIOS Version:
Code:
BIOS Version/Date	Award Software International, Inc. F5, 10/13/2011
Get all windows updates including Service Pack 1 installed:
Code:
Version	6.1.7600 Build 7600
Let us know the results.
My System SpecsSystem Spec
09 Oct 2012   #3
strido

Windows 7 Home Premium 64 Bit
 
 

My BIOS appears to be up to date, and I can't install Service Pack 1. It fails every time I try.

When I removed Norton and installed MSE, it restarted OK. But it found a virus that I was unable to remove without Windows Defender Offline. While running Windows Defender Offline, during the write to CD portion, I got another BSOD:

On Tue 10/9/2012 1:39:18 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\100912-33431-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x70040)
Bugcheck code: 0xA (0x0, 0x2, 0x0, 0xFFFFF8000307501F)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
My System SpecsSystem Spec
.

09 Oct 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Upload the dump like you did in your first post

Run the system file checker, 3 times or more if it finds errors
SFC /SCANNOW Command - System File Checker

If you are having issues with windows updates, create a thread in this section. Since it's not my area of expertise, I will request a friend to take a look at it
Windows Updates & Activation - Windows 7 Forums
My System SpecsSystem Spec
09 Oct 2012   #5
strido

Windows 7 Home Premium 64 Bit
 
 

I've uploaded a revised file - thanks for your help!


SFC / SCANNOW came up clean.
My System SpecsSystem Spec
09 Oct 2012   #6
badkarma11

Windows 7 Ultimate x64 Full Retail SP1
 
 

For virus removal, you could download Malwarebytes Anti-Malware, update it and then run a full scan in Safe mode.
My System SpecsSystem Spec
09 Oct 2012   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Quote:
STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL
Usual causes: Kernel mode driver, System Service, BIOS, Windows,
Virus scanner, Backup tool, compatibility
The usual causes of this bug check does not have memory listed, but your dump does

How many sticks of ram do you have?

Code:
MODULE_NAME: memory_corruption

IMAGE_NAME:  memory_corruption

FOLLOWUP_NAME:  memory_corruption

MEMORY_CORRUPTOR:  LARGE

FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_LARGE

BUCKET_ID:  X64_MEMORY_CORRUPTION_LARGE

Followup: memory_corruption
---------
Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

RAM - Test with Memtest86+
Guide to using Memtest86+ - Geeks to Go Forums
My System SpecsSystem Spec
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