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Windows 7: BSOD on Crysis (3 times), and 1 during web browsing

08 Oct 2012   #1
remedybro

Windows 7 Pro 64bit
 
 
BSOD on Crysis (3 times), and 1 during web browsing

Recently built this computer for my friend. I'm a little confused on where to go with this, because googling his error codes result a lot of different suggestions, but I'm looking for something a bit more concise because he's new to troubleshooting PCs and over an hour away. 3 times during Crysis, and then once during a regular web browsing session.

Quote:
==================================================
Dump File : 100812-27908-01.dmp
Crash Time : 10/8/2012 4:38:53 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`0000000e
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`02e8a5c1
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\100812-27908-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 276,448
==================================================
Quote:
==================================================
Dump File : 100712-19063-01.dmp
Crash Time : 10/7/2012 10:10:43 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+673fe
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70010
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\100712-19063-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 276,392
==================================================
Quote:
==================================================
Dump File : 100612-24492-01.dmp
Crash Time : 10/6/2012 2:23:05 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`fff0f040
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`02c7af88
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70040
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+70040
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\100612-24492-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 276,224
==================================================
Quote:
==================================================
Dump File : 100612-22791-01.dmp
Crash Time : 10/6/2012 9:05:13 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff880`02fa8610
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`02c940f1
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70040
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+70040
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\100612-22791-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 276,224
==================================================
What does he need to do?

Here are his specs:
Win 7 Pro 64 bit
Radeon HD 7850
FX-6200 6 Core 4.1 GHz
8 GB (2x4GB) G.SKiLL
ASUS M5A97 mobo


My System SpecsSystem Spec
.
08 Oct 2012   #2
Skylais

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Make him run this
: Sf diagnostic tool
:SF Diagnostic Tool - Using for Troubleshooting

then upload it here
My System SpecsSystem Spec
08 Oct 2012   #3
remedybro

Windows 7 Pro 64bit
 
 

here you go. I got him to enable driver verifier as well. Should he use the SF diagnostic tool if he BSODs with it enabled?
My System SpecsSystem Spec
.

09 Oct 2012   #4
Skylais

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Good job for already enabling, and yes that should be fine. I'll take a look the the dumps soon.
Ok run the driver verifier and upload any dumps. As well, hardware is a probably cause.
My System SpecsSystem Spec
09 Oct 2012   #5
remedybro

Windows 7 Pro 64bit
 
 

Here's a new crash he got while playing BF3 with driver verify enabled.
My System SpecsSystem Spec
09 Oct 2012   #6
Skylais

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Dump was inconclusive really, but previous ones point to hardware. As you have built it, maybe you could give him instructions on how to check the seating of components. As well if it helps run these stresstest for any hardware defects.
Stresstests:
Ram : RAM - Test with Memtest86+
General hardware: Hardware - Stress Test With Prime95 ( (Three pre-set configurations are available: Small FFTs and In-place FFTs, and Blend. Small and In-place modes primarily test the FPU and the caches of the CPU, whereas the Blend mode tests everything, including the memory.)
Graphics: Video Card - Stress Test with Furmark (Do the above Graphics test only with the latest drivers, and then Run it until the temperatures stop increasing; should be less then 10 minutes. If you don't see any crazy glitches or distortion on the screen, The test most likely passed. Take note if the Temperature gets too high, or you see Visual artifact - Wikipedia, the free encyclopedia to stop the test.)
My System SpecsSystem Spec
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 BSOD on Crysis (3 times), and 1 during web browsing




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