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Windows 7: BSOD with ntoskrnl.exe after POST, randomly when using.

08 Oct 2012   #1
DRPCs

Snow Leopard
 
 
BSOD with ntoskrnl.exe after POST, randomly when using.

Hello. I have a Gateway M2624u laptop that I'm trying to fix for a friend. She stated that it was slow, so I reinstalled the OS (Vista Home Premium x64). It was working fine for the two nights I had it, but she then said it started blue screening as soon as it loaded Vista's loading screen. It's been showing that ntoskrnl.exe is the culprit, and I've searched around for the past few days but I can't seem to stop the blue screen from appearing, so I'm turning to you for help. Attached is the dump log. I've done a sfc /scannow and it turned up fine. I'm going to be running a Memtest (again) overnight to see if either 2GB stick is bad.

Edit: I do apologize for posting this in a 'Windows 7' forum, but it's a lot more active. In my opinion, they are identical forums.


My System SpecsSystem Spec
.
09 Oct 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

The usual causes for your friends BugChecks are:

Quote:
STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL
Usual causes: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility
Does your friend use any sort of Backup tool? What Virus scanner was she using all these days?

Please upload the msinfo32.nfo file. To get this:
  • Click on the Start
  • Type msinfo32 into the Search programs and files box
  • When it opens, go to File, Save
  • Save as msinfo32.nfo and save in a place you will remember
  • Let it finish the process of gathering and saving the system info
  • Right click the .nfo file, click send to compressed (zipped) folder
  • Upload the .zip file here.

What are the full specs of her computer? What is the age of all the hardware?
Is it under its warranty?
And with 2 GB ram, stick with Vista 32 Bit.

Let us know
My System SpecsSystem Spec
09 Oct 2012   #3
DRPCs

Snow Leopard
 
 

It's currently scanning right now so I can't get the exact details, but I'll provide you with this: She had no backup tool. I manually grabbed her photos and music (on separate CDs), and I installed Microsoft Security Essentials after reloading the OS. The laptop is probably 3-4 years old (Core 2 Duo), and it has 4GB of RAM (2x2GB sticks). The specifications on the Gateway website seem to be accurate, but I'll double check when the scan is complete tomorrow. I'll upload the msinfo32.nfo file tomorrow, too.

Gateway Support - M-2624u Notebook Specifications
My System SpecsSystem Spec
.

09 Oct 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Aright, let me know if the lappy gets warm quickly or feels warm anyway.
Use Speccy to see the temps at idle and at regular/heavy usage.
Speccy - System Information - Free Download

Keep us posted
My System SpecsSystem Spec
09 Oct 2012   #5
DRPCs

Snow Leopard
 
 

The Memtest86 ran for 11 hours and found nothing.

A little story about the Blue Screen:
After I reinstalled the OS I dropped the computer off at my friends house, she said that it blue screened immediately as soon as it passed POST. I went over a few days later, booted it up, and ran it fine for 2 hours. I brought it back to my house yesterday to test the hardware and when I went to boot it again, it gave me a blue screen. It bluescreen'd when I went to boot the Vista CD, it bluescreen'd in Safe Mode, and it bluescreen'd when I just tried to start it normally. I could only get it to work with Last Good Configuration. After I did the Memtest86 though it booted up fine. I have been noticing lately that it has been locking up, forcing me to do a hard restart.

Attached is the msinfo32.nfo.

Specs, according to Speccy: http://speccy.piriform.com/results/p...lr7al6XgDluFWJ
My System SpecsSystem Spec
09 Oct 2012   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Quote:
CPU AMD Turion X2 RM-72: 79 C
Motherboard Gateway: 86 C
These temps seem high to me. Does the laptop have a cooling pad?
My System SpecsSystem Spec
09 Oct 2012   #7
DRPCs

Snow Leopard
 
 

Quote   Quote: Originally Posted by koolkat77 View Post

These temps seem high to me. Does the laptop have a cooling pad?
No cooling pad. I had it raised on my desk when doing work, though.

Edit: checked the Task Manager, mscorsvw.exe (.NET Runtime Operating Service) is running around 35% CPU when the computer is apparently idle.
My System SpecsSystem Spec
09 Oct 2012   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Okay, it needs a cooling pad cause those temps for a laptop are dangerously high.
Are you good at dismantling? There might be allot of dust etc that needs to be cleaned out.
My System SpecsSystem Spec
09 Oct 2012   #9
DRPCs

Snow Leopard
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
Okay, it needs a cooling pad cause those temps for a laptop are dangerously high.
I have one somewhere, I'll see if I can find it.

Quote   Quote: Originally Posted by koolkat77 View Post
Are you good at dismantling? There might be allot of dust etc that needs to be cleaned out.
I'll take a look, I have a can of compressed air that I can use.
My System SpecsSystem Spec
09 Oct 2012   #10
DRPCs

Snow Leopard
 
 

I dusted out the inside, but not much dust came out. I think the laptop is just poorly designed for airflow. I currently have a fan directed on it.

Are there any stress tests I can/should do to make Vista blue screen?
My System SpecsSystem Spec
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 BSOD with ntoskrnl.exe after POST, randomly when using.




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