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Windows 7: BSOD every time a few seconds after startup

17 Oct 2012   #31
coswell

Windows Home Premium 64bit
 
 

Ok, I'm now booted into safe mode

1) went to device manager in control panel
2) based on info in this link http://support.lenovo.com/en_IN/down...029434#install on how to INSTALL rapid storage technology driver I clicked on IDE ATA/ATAPI controllers
3) saw one controller Intel(R) ICH9M-E/M SATA AHCI Controller and right clicked on this and selected "properties"
4) clicked on tab that says "Driver" and I see several buttons
Driver Details
Update Driver
Roll Back Driver (greyed out)
Disable (greyed out)
Uninstall

I'm wondering if I should update this driver but was hoping for some advice before taking that step.


My System SpecsSystem Spec
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17 Oct 2012   #32
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Quote   Quote: Originally Posted by coswell View Post
I'm wondering if I should update this driver but was hoping for some advice before taking that step.
Well I think you should go ahead..update it.
My System SpecsSystem Spec
17 Oct 2012   #33
coswell

Windows Home Premium 64bit
 
 

Ok, thanks. I just clicked on that, and it came back and said that the driver is up to date.

Yeesh.

Thanks for your patience through all of this. I know this is a lot to deal with to help someone you've never even met.
My System SpecsSystem Spec
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17 Oct 2012   #34
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

No problem.

Try updating from this link:
Download Center - Intel
My System SpecsSystem Spec
19 Oct 2012   #35
coswell

Windows Home Premium 64bit
 
 

Ok, more weird behavior. I updated the driver from the link you provided. Now here's what keeps happening
1) press power button
2) machine starts to power up but then screen goes black
3) press power button again
4) machine makes the startup chime sound but it sounds funny, kind of staticky
5) type in password at login page
6) machine seems to turn on fine
7) turn on itunes
8) machine freezes and screen turns black where itunes window was
9) go back to step 1

So, it seems to be progress of a sort because now the machine will boot without having to boot into safe mode. But it keeps freezing

I re-ran SF diagnostic tool, but then, following your advice about only uploading the recent .dmp files, I opened the folder and checked and the latest ones were from 10/08, so not sure what is going on.

As always would appreciate any thoughts on next steps.
My System SpecsSystem Spec
19 Oct 2012   #36
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Did you disable verifier? Are you getting blue screens or just freezes?

I think you should do a clean install or a repair install now if you prefer. Since you're still able to access data on your PC, take a back up of everything. Just don't install the programs I listed to you earlier in this thread.

If a clean install does not fix the problems you're having now, we'll do more troubleshooting.

Let me know your answer.
My System SpecsSystem Spec
20 Oct 2012   #37
coswell

Windows Home Premium 64bit
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
Did you disable verifier? Are you getting blue screens or just freezes?
Since I installed the new driver from intel, just freezes, no blue screens.
I have not disabled verifier, should I do that?

Quote   Quote: Originally Posted by koolkat77 View Post
I think you should do a clean install or a repair install now if you prefer. Since you're still able to access data on your PC, take a back up of everything. Just don't install the programs I listed to you earlier in this thread.
If a clean install does not fix the problems you're having now, we'll do more troubleshooting.

Let me know your answer.
Ok, thanks. I'll try the repair install, then clean install if that doesn't work. Thanks for your help. I'll keep you posted.
My System SpecsSystem Spec
20 Oct 2012   #38
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Yes disable it observe for more BSoDs. If they don't return, you don't need to do the clean/repair install.
My System SpecsSystem Spec
20 Oct 2012   #39
coswell

Windows Home Premium 64bit
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
Yes disable it observe for more BSoDs. If they don't return, you don't need to do the clean/repair install.
Ok, will do. Thanks.
My System SpecsSystem Spec
20 Oct 2012   #40
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

You're welcome. Keep us posted
My System SpecsSystem Spec
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 BSOD every time a few seconds after startup




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