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Windows 7: BSOD every time a few seconds after startup


09 Oct 2012   #1

Windows Home Premium 64bit
 
 
BSOD every time a few seconds after startup

I'm running Windows 7 home premium 64 bit operating system on a Toshiba Satellite L655.

Yesterday afternoon I was using Chrome to browse the web, and I got a BSOD. The system automatically restarted, and then
1) I typed in my password
2) all of my desktop icons started to appear one by one on the desktop
3) after the last one appeared, I got BSOD again

this pattern keeps repeating.

I did a system restore back to 9/29. But I am getting the same behavior.

A zip file, per instructions, is attached. I am new to this forum and I did read (and attempt to follow) the posting guidelines.

Thanks so much for reading and for any assistance or advice you can offer.


My System SpecsSystem Spec
.

09 Oct 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome

Please upload your msinfo32.nfo file. To get this:
  • Click on the Start
  • Type msinfo32 into the Search programs and files box
  • When it opens, go to File, Save
  • Save as msinfo32.nfo and save in a place you will remember
  • Let it finish the process of gathering and saving the system info
  • Right click the .nfo file, click send to compressed (zipped) folder
  • Upload the .zip file here.

Fill in your system specs
__________________
  1. Click on User CP on the top right of this page
  2. Click on Edit System Spec
  3. Fill in your computer specs
    System Info - See Your System Specs
__________________
My System SpecsSystem Spec
09 Oct 2012   #3

Windows Home Premium 64bit
 
 

Thanks much. MSInfo file is attached. I am now going to work on filling in my system specs.
My System SpecsSystem Spec
.


09 Oct 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Quote:
STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED
Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS
STOP 0x0000000A: IRQL_NOT_LESS_OR_
Usual causes: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, and compatibility
STOP 0x1000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
Usual causes: None listed
Problematic Software:
Code:
  1. Start Menu\Programs\Norton Internet Security Public:Start Menu\Programs\Norton Internet Security Public
  2. Start Menu\Programs\McAfee Security Scan Plus Public:Start Menu\Programs\McAfee Security Scan Plus Public
Norton is a known cause to BSoDs. Please uninstall it using the Norton Removal Tool.
McAfee too is a cause to BSoDs, uninstall with McAfee Removal Tool or Revo Uninstallers free version in advanced mode (removes registry leftover)
Norton Removal Tool
McAfee removal Tool
Revo Uninstaller Free

Run the System File Checker that scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible
SFC /SCANNOW Command - System File Checker

Then run Disk Check on your hard disk for for file system errors and bad sectors on it
Disk Check

Look for an update on your BIOS version:
Code:
BIOS Version/Date	TOSHIBA V1.00, 5/4/2010
Get all updates including Service Pack 1 installed:
Code:
Version	6.1.7600 Build 7600
Free up your Start-up, keep nothing except Microsoft Security Essentials:
Startup Programs - Change
Observe and keep us posted of more BSoDs
My System SpecsSystem Spec
09 Oct 2012   #5

Windows Home Premium 64bit
 
 

I've filled out my system specs following the instructions in the link you included. I filled out all the information provided by system info. I was not sure how to fill in the fields after "sound card" so left those blank.

Thanks again for your assistance. Of course please let me know if there is any other information I can provide.
My System SpecsSystem Spec
09 Oct 2012   #6

Windows Home Premium 64bit
 
 

Will do.

Thanks again for your assistance. I am EXTREMELY grateful, especially for getting back to me so quickly.

I will follow the steps in your post and then report back.
My System SpecsSystem Spec
09 Oct 2012   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

No problem, take your time and keep us posted
My System SpecsSystem Spec
09 Oct 2012   #8

Windows Home Premium 64bit
 
 
Unfortunately still having problem

Thanks for all the pointers. Unfortunately I am still getting the BSOD error.

Here are the steps I followed
1) removed Norton with norton removal tool
2) removed McAfee with Revo Uninstaller and used advanced mode so it scanned for any leftover files
3) ran system file checker from admin command prompt -- it reported no problems
4) ran disk check looking for file system errors and bad sectors -- it reported no file system errors and no bad sectors
5) removed evernote, rescuetime and dropbox from startup folder
6) added microsoft security essentials to startup folder

I am still working on updating my bios and service pack

In the meantime, I am attaching a new zip file created with sf diagnostic tool

Thanks again for all your help.
My System SpecsSystem Spec
09 Oct 2012   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Quote:
STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED
Usual causes: Device driver, hardware, System service, compatibility,
Remote control programs, memory, BIOS
Do you have any 3rd party remote control programs installed? If yes, uninstall them.

After doing the BIOS and windows update, see if your computer is stable.

If not, I'd suggest you to take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

RAM - Test with Memtest86+
Guide to using Memtest86+ - Geeks to Go Forums

Is the laptop under its warranty? And how old is it?
Let me know
My System SpecsSystem Spec
09 Oct 2012   #10

Windows Home Premium 64bit
 
 

Thanks much.

Third party remote control programs -- I'm not sure what those are, TBH, but I don't believe I have any installed.

Will do BIOS update and service pack update tonight after I get home from work.

Then will run memtest if necessary.

Laptop was purchased new (from Office Depot) in July of 2010. Not sure if it is still under warranty but I can contact Toshiba to check.

Thanks
My System SpecsSystem Spec
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 BSOD every time a few seconds after startup




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