Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD at random. Last BSOD while using Firefox. Error 0x0000000a

09 Oct 2012   #1
H1lle

Windws 7 Enterprise x64
 
 
BSOD at random. Last BSOD while using Firefox. Error 0x0000000a

Hi,

I'm trying to help my aunt with here computer. She has been having random BSODS for a while. Been running RAM Checks, disk checks, plugged out GPU, checked temps, disconnected everything except the hard-drive. Been scratching my head for a while.

I ended up formating the computer, and it seemed to solve the problem for a couple of weeks.

But yesterday she gave me a call telling me that it had started again.
I'm thinking it could be a driver problem. I ran the computer for a couple of days at work, without experiencing any problems. I know that she has installed a couple of things when she got it back.

She told me that she was browsing an online newspaper in firefox one of the times the BSOD appeared.

Would be great if anyone could take a look at the logs attached.
Thanks in advanced :]


My System SpecsSystem Spec
.
09 Oct 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Is there any antivirus installed on this computer? I see none
Run this tool and delete anything it finds:
Anti-rootkit utility TDSSKiller

Where was this copy of windows 7 enterprise purchased from?

You might want to update the BIOS, the current ones are quite old
Code:
BIOS-versjon/-dato	Phoenix Technologies, LTD 5.13, 19.03.2008
My System SpecsSystem Spec
09 Oct 2012   #3
H1lle

Windws 7 Enterprise x64
 
 

There should be an installation of Avast on it.
I work in IT at a high-school. Used the VLK I got on hand.

The computer is at work, so I wont be able to run the tool until tomorrow.
Did you get anything interesting from the BSODs?
Usually I/we find a solution, but this one has left me with a headache.

Edit: Oh, and thanks for taking the time to help!
My System SpecsSystem Spec
.

09 Oct 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

I see

The BSoDs don't give probable causes, just point towards windows files, some do show memory corruption but I avoided memtest86+ as you say you checked the RAM already

BTW, Avast! can contribute in BSoDs. Please uninstall and use MSE while troubleshooting
Microsoft Security Essentials - Free Antivirus for Windows make a full scan after updates

What's the age of all the hardware in that PC?

I will take a better look at them and see if I can come up with more suggestions
My System SpecsSystem Spec
09 Oct 2012   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Here's some information on the BugChecks that the dumps give.
BTW, is "BitLocker Driver Encryption Driver" or any drive encryption tools used on this computer?

Quote:
  1. STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED
    Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS.
  2. STOP 0x000000D1: DRIVER_IRQL_NOT_LESS_OR_EQUAL
    Usual causes: Device driver
  3. STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL
    Usual causes: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility
  4. STOP 0x0000001A: MEMORY_MANAGEMENT
    Usual causes: Device driver, memory, kernel.
Source: BSOD Index
My System SpecsSystem Spec
09 Oct 2012   #6
H1lle

Windws 7 Enterprise x64
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
I see

The BSoDs don't give probable causes, just point towards windows files, some do show memory corruption but I avoided memtest86+ as you say you checked the RAM already
I ran memtest for about 10 cycles. Didn't give any errors. But I could give it another go.
Quote   Quote: Originally Posted by koolkat77 View Post
BTW, Avast! can contribute in BSoDs. Please uninstall and use MSE while troubleshooting
Microsoft Security Essentials - Free Antivirus for Windows make a full scan after updates
Will do that first thing tomorrow.
Quote   Quote: Originally Posted by koolkat77 View Post
What's the age of all the hardware in that PC?
Its nearing 3 years now.

Quote   Quote: Originally Posted by koolkat77 View Post
Here's some information on the BugChecks that the dumps give.
BTW, is "BitLocker Driver Encryption Driver" or any drive encryption tools used on this computer?
Before I formated it, there was an encryption software on it. The one HP installs by default - 'ProtectTools'
But after the format, none.

One of the BSODs fails on a usb driver. Could it be something that is connected to the computer?
Scanner, printer, camera or something with a faulty driver. I'm gonna give here a call tomorrow and ask if she recently installed something that uses usb.

And again. Thanks for taking the time to help.
My System SpecsSystem Spec
09 Oct 2012   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Okay, thanks.

Memtest should be done for 8 passes (overnight preferable) and if there's dust accumulated inside the PC.. you may want to get that cleaned out.

Will wait for an update
My System SpecsSystem Spec
09 Oct 2012   #8
H1lle

Windws 7 Enterprise x64
 
 

We have air on spraycans at work. Gave it a good dust-off the first time around. Thats probably a month ago.
My System SpecsSystem Spec
09 Oct 2012   #9
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

I see the post edited and okay, no need the dusting.
Well, BIOS updates sometimes fix the USB errors and you'll find this tutorial helpful I hope:
USB Driver - General Fix for Problems
My System SpecsSystem Spec
15 Oct 2012   #10
H1lle

Windws 7 Enterprise x64
 
 

Hi,

Sorry for not writing back to you. Its been a busy weekend. I updated the BIOS. The computer has been on since Friday. No problems yet. I'm giving it one more day before I give it back.
My System SpecsSystem Spec
Reply

 BSOD at random. Last BSOD while using Firefox. Error 0x0000000a




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD random, error 0x0000000a
Hey, I am getting a BSOD since one a day randomly with the message IRQL_NOT_LESS_OR_EQUAL. BlueScreen Viewer showes me, that it is caused by the driver ntoskrnl.exe. This error happens randomly! My system specs are the following: CPU: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz...
BSOD Help and Support
BSOD at random intervals. Error 0x0000000a and 0x00000101
My BSOD screens are getting worse. My computer setup is below in the files. There is a change that I have done. I had a GTS 250 1GB Dark knight with the most recent driver. I was having several BSOD issues a day when in use. I went back to an older driver after completely removing the up to date...
BSOD Help and Support
Random BSOD , error 0x0000000a ( fltmgr.sys + ntoskrnl.exe)
Solved... :p Can be closed
BSOD Help and Support
Random BSOD, error 0x0000000A
Hello, I've had a BSOD while downloading a game and playing Dwarf Fortress, which are not CPU or GPU intensive activities. This crash happened on the 05th of December 2012 at around 11 o'clock. Before these BSODs I used to get other crashes of a different more frequent type, but these were...
BSOD Help and Support
BSOD Random, playing divx online, error 0x0000000a
Specs x64 bit OS This is the original install OEM version I bought this system in April the OS came pre-installed with the laptop so it's also been there since at least April. the laptop is an ASUS K53E
BSOD Help and Support
Random BSOD - error 0x0000000a and 0x00000050
Been having random BSOD for the past week or so. Started on Sunday (11-27-11), where I had come back to my machine and it had been restarted... after logging in, find out that it was a BSOD. I then proceded to have 3 different BSOD events on Monday, which led me to perform a memtest on Tuesday...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:40.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App