BSOD at random. Last BSOD while using Firefox. Error 0x0000000a

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  1. Posts : 6
    Windws 7 Enterprise x64
       #1

    BSOD at random. Last BSOD while using Firefox. Error 0x0000000a


    Hi,

    I'm trying to help my aunt with here computer. She has been having random BSODS for a while. Been running RAM Checks, disk checks, plugged out GPU, checked temps, disconnected everything except the hard-drive. Been scratching my head for a while.

    I ended up formating the computer, and it seemed to solve the problem for a couple of weeks.

    But yesterday she gave me a call telling me that it had started again.
    I'm thinking it could be a driver problem. I ran the computer for a couple of days at work, without experiencing any problems. I know that she has installed a couple of things when she got it back.

    She told me that she was browsing an online newspaper in firefox one of the times the BSOD appeared.

    Would be great if anyone could take a look at the logs attached.
    Thanks in advanced :]
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Is there any antivirus installed on this computer? I see none
    Run this tool and delete anything it finds:
    Anti-rootkit utility TDSSKiller

    Where was this copy of windows 7 enterprise purchased from?

    You might want to update the BIOS, the current ones are quite old
    Code:
    BIOS-versjon/-dato	Phoenix Technologies, LTD 5.13, 19.03.2008
      My Computer


  3. Posts : 6
    Windws 7 Enterprise x64
    Thread Starter
       #3

    There should be an installation of Avast on it.
    I work in IT at a high-school. Used the VLK I got on hand.

    The computer is at work, so I wont be able to run the tool until tomorrow.
    Did you get anything interesting from the BSODs?
    Usually I/we find a solution, but this one has left me with a headache.

    Edit: Oh, and thanks for taking the time to help!
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    I see

    The BSoDs don't give probable causes, just point towards windows files, some do show memory corruption but I avoided memtest86+ as you say you checked the RAM already

    BTW, Avast! can contribute in BSoDs. Please uninstall and use MSE while troubleshooting
    Microsoft Security Essentials - Free Antivirus for Windows make a full scan after updates

    What's the age of all the hardware in that PC?

    I will take a better look at them and see if I can come up with more suggestions
      My Computer


  5. Posts : 15,026
    Windows 10 Home 64Bit
       #5

    Here's some information on the BugChecks that the dumps give.
    BTW, is "BitLocker Driver Encryption Driver" or any drive encryption tools used on this computer?

    1. STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED
      Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS.
    2. STOP 0x000000D1: DRIVER_IRQL_NOT_LESS_OR_EQUAL
      Usual causes: Device driver
    3. STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL
      Usual causes: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility
    4. STOP 0x0000001A: MEMORY_MANAGEMENT
      Usual causes: Device driver, memory, kernel.

    Source: BSOD Index
      My Computer


  6. Posts : 6
    Windws 7 Enterprise x64
    Thread Starter
       #6

    koolkat77 said:
    I see

    The BSoDs don't give probable causes, just point towards windows files, some do show memory corruption but I avoided memtest86+ as you say you checked the RAM already
    I ran memtest for about 10 cycles. Didn't give any errors. But I could give it another go.
    koolkat77 said:
    BTW, Avast! can contribute in BSoDs. Please uninstall and use MSE while troubleshooting
    Microsoft Security Essentials - Free Antivirus for Windows make a full scan after updates
    Will do that first thing tomorrow.
    koolkat77 said:
    What's the age of all the hardware in that PC?
    Its nearing 3 years now.

    koolkat77 said:
    Here's some information on the BugChecks that the dumps give.
    BTW, is "BitLocker Driver Encryption Driver" or any drive encryption tools used on this computer?
    Before I formated it, there was an encryption software on it. The one HP installs by default - 'ProtectTools'
    But after the format, none.

    One of the BSODs fails on a usb driver. Could it be something that is connected to the computer?
    Scanner, printer, camera or something with a faulty driver. I'm gonna give here a call tomorrow and ask if she recently installed something that uses usb.

    And again. Thanks for taking the time to help.
      My Computer


  7. Posts : 15,026
    Windows 10 Home 64Bit
       #7

    Okay, thanks.

    Memtest should be done for 8 passes (overnight preferable) and if there's dust accumulated inside the PC.. you may want to get that cleaned out.

    Will wait for an update
      My Computer


  8. Posts : 6
    Windws 7 Enterprise x64
    Thread Starter
       #8

    We have air on spraycans at work. Gave it a good dust-off the first time around. Thats probably a month ago.
      My Computer


  9. Posts : 15,026
    Windows 10 Home 64Bit
       #9

    I see the post edited and okay, no need the dusting.
    Well, BIOS updates sometimes fix the USB errors and you'll find this tutorial helpful I hope:
    USB Driver - General Fix for Problems
      My Computer


  10. Posts : 6
    Windws 7 Enterprise x64
    Thread Starter
       #10

    Hi,

    Sorry for not writing back to you. Its been a busy weekend. I updated the BIOS. The computer has been on since Friday. No problems yet. I'm giving it one more day before I give it back.
      My Computer


 
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