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Windows 7: Windows Explorer freezing and restarting

09 Oct 2012   #1

Windows 7 ultimate x64
Windows Explorer freezing and restarting

My laptop was getting the BSOD but has stopped and is now just constantly freezing and windows explorer is crashing and restarting which basically I can't do much between the crashes and restarts.. Any way to fix this?

My System SpecsSystem Spec
09 Oct 2012   #2
Debbie B

Windows 7 Enterprise x64


If this issue started occurring after doing some recent software changes on your computer, then I would suggest you to restore your system back to a date when it was working fine. System Restore will affect Windows system files, programs, and registry settings only.

For System Restore steps, you can refer to the URL mentioned:

If the issue still persists, run a test on the Hard Drive to confirm functionality. If you get any error code, make a note of the error code.

Keep us Posted
My System SpecsSystem Spec
09 Oct 2012   #3

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1

Welcome aboard, cdubya.

After following the great suggestions supplied by Debbie B, please upload the files generated by SF Diag Tools, following the Blue Screen of Death (BSOD) Posting Instructions.

We need to have a look.
My System SpecsSystem Spec
09 Oct 2012   #4

Windows 7 Ultimate x64 Full Retail SP1

If you have the Win7 disk, try booting from it and doing a 'Startup Repair'
My System SpecsSystem Spec

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