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Windows 7: BSOD 0x0000003b Synaptics Touch Pad???

10 Oct 2012   #1

Windows 7 Premium
 
 
BSOD 0x0000003b Synaptics Touch Pad???

Hello,

My Synaptics Touch Pad on my Windows 7 HP machine has stopped working. I have uninstalled and reinstalled. I sometimes starts working again for a short time. The buttons still work, but the touch to click or select. The cursor still moves, but the tapping does not work. This is in all programs, IE, Word, etc.

I recieved several IE has stopped working, and reloading of pages while surfing. Then BSOD.

I need to know how to get the touch pad working again and what about the BSOD?

I will upload my file as requested.

Thanks for taking a look at this.

Fire Fly


My System SpecsSystem Spec
.

10 Oct 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Welcome aboard.

Try uninstall and reinstall the touchpad driver in device manager.
Drivers | Synaptics
Driver Install - Device Manager

Disable hardware acceleration in IE
How to enable or disable software rendering in Internet Explorer 9

Uninstall the following programs:
Code:
Start Menu\Programs\Catalyst Control Center    Public:Start Menu\Programs\Catalyst Control Center    Public
Start Menu\Programs\Smart Defrag 2    Public:Start Menu\Programs\Smart Defrag 2    Public
Start Menu\Programs\Western Digital\WD Apps    Public:Start Menu\Programs\Western Digital\WD Apps    Public
Free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept the restart.
Let us come to Bugcheck Analysis.

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes: System service, Device driver, graphics driver, memory

Cause:
This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

(Source: Carrona.org)

We are seeing some trace of graphics elements in the memory stack:
Code:
fffff880`03b16e98  fffff880`0416d172 dxgmms1!VidSchDdiNotifyInterruptWorker+0x1ea
fffff880`03b16f18  fffff880`0407413f dxgkrnl!DxgNotifyInterruptCB+0x83
fffff880`03b16bf8  fffff880`0416d172 dxgmms1!VidSchDdiNotifyInterruptWorker+0x1ea
fffff880`03b16958  fffff880`0416cf76 dxgmms1!VidSchDdiNotifyInterrupt+0x9e
What you are seeing that your display driver is very old.
Code:
kd> lmvm atikmpag
start             end                 module name
fffff880`04027000 fffff880`04071000   atikmpag   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Mon Sep 20 06:51:01 2010 (4C96B6FD)
    CheckSum:         00046BAE
    ImageSize:        0004A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Download and install the latest driver from AMD Graphics Drivers & Software.

Update your network drivers: OnlineArmor Service
Code:
lmvm oanet
start             end                 module name
fffff880`04ff2000 fffff880`04ffd000   oanet      (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\oanet.sys
    Image name: oanet.sys
    Timestamp:        Tue Oct 26 23:22:24 2010 (4CC71558)
    CheckSum:         0000B10B
    ImageSize:        0000B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Upadte it from Download Emsisoft Online Armor and Emsisoft Internet Security Pack - Free or Trial

Let us know the results.
My System SpecsSystem Spec
10 Oct 2012   #3

Windows 7 Premium
 
 

Arc,

Thanks for your thorough response. My touch pad is working again.

I have not uninstalled Smart Defrag and the others. I'm curious why they should be uninstalled. Please explain.

I updated AMD and Online Armour. I uninstalled and installed the touch pad.

Fire Fly
My System SpecsSystem Spec
.


10 Oct 2012   #4

Windows 7 Premium
 
 

Well...

That didn't last long. My touch pad worked for about 30 minutes.

1) Do you think the touch pad had anything to do with the BSOD?
2) Any ideas about what I can do about the touch pad?

Thanks,
Fire Fly

PS I have uninstalled and reinstalled the driver for the touch pad 8 or 10 times. Sometimes it helps for a short time. Sometimes there is no change.
My System SpecsSystem Spec
11 Oct 2012   #5
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Fire Fly, as far the dumps say, the touchpad is not the cause of the crashes at all. those are caused by the graphics driver and the network driver.

Sorry to know that the touchpad is not working properly at all.

Better you keep it to to vendor and ask fro possible replacements. I guess you are within warranty?
BTW, is it crashing anymore?
My System SpecsSystem Spec
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 BSOD 0x0000003b Synaptics Touch Pad???




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