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Windows 7: BSOD 0X0000001E after playing Skyrim

10 Oct 2012   #1
dxv001

windows 7 home premium 64bit
 
 
BSOD 0X0000001E after playing Skyrim

I just installed Skyrim lastnight and then all of a sudden today I got 0x0000001e and also 0x000000a

i thought it might be my video driver so i updated that, didn't work, thought it might be the mouse, uninstalled that, removed the adobe upate, kinda stuck now.
ill attach my dmp files.


My System SpecsSystem Spec
.

10 Oct 2012   #2
dxv001

windows 7 home premium 64bit
 
 
ran driver verifier

my system specs
sony vaio vpcee22fx OS windows 7 home premium 64bit CPU amd turion p520 2.29ghz Motherboard N/A Memory 4gb Graphics Card(s) ati mobility radion 4200 Sound Card realtek high de
My System SpecsSystem Spec
10 Oct 2012   #3
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Please upload your msinfo32.nfo file. To get this:
  • Click on the Start
  • Type msinfo32 into the Search programs and files box
  • When it opens, go to File, Save
  • Save as msinfo32.nfo and save in a place you will remember
  • Let it finish the process of gathering and saving the system info
  • Right click the .nfo file, click send to compressed (zipped) folder
  • Upload the .zip file here.
My System SpecsSystem Spec
.


10 Oct 2012   #4
Vir Gnarus

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

I see what looks to be a corrupt file system error in one of the crashdumps. Do a CHKDSK /R followed by SFC SCAN (from Windows DVD, not from drive). You may also wanna provide the syslog for us to review. Type "Event viewer" in start menu, then go to Windows logs, right click System, and Save All Events As. Zip up and send over.

Otherwise, turn on Driver Verifier and let it crash a couple more times and provide us those crashdumps (please don't upload in separate files. Pack them in one zip and upload that.).
My System SpecsSystem Spec
10 Oct 2012   #5
dxv001

windows 7 home premium 64bit
 
 
msinfo

here is the misinfo
My System SpecsSystem Spec
10 Oct 2012   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Thanks.

Code:
Start Menu\Programs\Norton Internet Security	Public:Start Menu\Programs\Norton Internet Security	Public
Please uninstall Norton, it's known to cause BSoDs.
Uninstall using the Norton Removal Tool.

Keep Microsoft Security Essentials, its reliable and problem free.

Update your graphics driver to their latest.
Code:
Driver	c:\windows\system32\drivers\atikmpag.sys (8.14.1.6099, 184.50 KB (188,928 bytes), 4/7/2010 2:43 AM)
Follow this method:
  1. Download and install Driver Sweeper:
    |MG| Driver Fusion (Driver Sweeper) 1.2.0 Download
  2. Download the auto-detect tool for AMD.
    AMD Driver Autodetect
  3. Boot into Safe Mode from Advanced Boot Options:
    Advanced Boot Options
  4. Type in Driver Fusion in Search
  5. Remove all drivers
  6. Boot normally now, and install the latest drivers from the
    auto-detect program you downloaded.

Get all updates including Service Pack 1:
Code:
Version	6.1.7600 Build 7600
Please follow suggestions by Vir also.

Good luck
My System SpecsSystem Spec
10 Oct 2012   #7
dxv001

windows 7 home premium 64bit
 
 
more problems

I tried doing the chkdsk, but now is not what happens is that when the laptop reboots it goes straight to the bsod screen, then tries to reboot and goes back to bsod, ill hit f8 and try and load into safemode, but as thats loading up it just gets stuck and doesnt do anything at all. any suggestions?
My System SpecsSystem Spec
10 Oct 2012   #8
dxv001

windows 7 home premium 64bit
 
 

also tried upgrading my grahpics driver, but as I get to the install, it won't detect
My System SpecsSystem Spec
10 Oct 2012   #9
dxv001

windows 7 home premium 64bit
 
 
lates dmp

heres my latest dmp
My System SpecsSystem Spec
10 Oct 2012   #10
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Try downloading manually then.
Download AMD Catalyst Drivers 12.8 Vista 64 - FileHippo.com
You should enable Driver Verifier after that.
My System SpecsSystem Spec
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 BSOD 0X0000001E after playing Skyrim




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