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Windows 7: Lots of crashing, seems like just while gaming

10 Oct 2012   #1
merrek

Windows 7 Ultimate x64
 
 
Lots of crashing, seems like just while gaming

Hi,

About a week ago I started having random crashes(bsod) while playing WoW. Seems like it might be a driver issue, although I haven't ruled out hardware entirely... The system was pretty solid until this issue popped up. Also I noticed that watching videos or leaving the pc idle won't crash it. However if I play WoW or XCOM it'll crash. Sometimes after a couple minutes, sometime not after a couple hours. My first thought was either over heating or memory issue. I watched the temps while playing and they were fine and I ran memtest for 15 passes with no errors.

I attached my logs and I tried to run Driver Verifier but was having a problem. About 30 seconds after getting in to windows my pc would freeze. Both mouse and keyboard were unresponsive. So I'd have to manually reboot, not even getting to a blue screen for it to log.

Thanks in advance for all the help I'll need!


My System SpecsSystem Spec
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10 Oct 2012   #2
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Seems to be a problem with the ati driver kit. I would just try a uninstall reinstall (with fresh download from site)
p.s. Driver verifier can do that... no big deal. just shut it back off you have plenty of minidump files and they all say generally the same thing.
My System SpecsSystem Spec
11 Oct 2012   #3
merrek

Windows 7 Ultimate x64
 
 

I'll give that a shot after work tonight. I was reading about running Driver Sweeper to completely remove the old driver then doing an install of just the driver and not the catalyst control center with it. Does that sound like the way I should do it?

Thanks!
My System SpecsSystem Spec
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11 Oct 2012   #4
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

actually driver sweeper would be the next step if a normal uninstall/reinstall didn't work. You can go ahead and use that method just make sure you are using the most recent version of driver sweeper you can get your hands on. Also never hurts to use this time to check windows update and get whatever you need there. Some of the newer graphics drivers and the control panels for them like .net to be fully up to date.

also make sure to only check display drivers in driver sweeper, it can and will wipe out everything if you don't use it carefully.
My System SpecsSystem Spec
12 Oct 2012   #5
merrek

Windows 7 Ultimate x64
 
 

I uninstalled the ati drivers, rebooted, installed just the ati drivers and i'm still crashing...

I uploaded the newest dumps.
My System SpecsSystem Spec
12 Oct 2012   #6
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Do you have anything... odd plugged into your usb?
The failures are usbport.sys and the kbdclass.sys
Basically your keyboard and usb port.
Is this still happening while gaming? usually this kind of thing happens when sleeping or waking the device. Not during a game.
My System SpecsSystem Spec
13 Oct 2012   #7
merrek

Windows 7 Ultimate x64
 
 

I think I have it narrowed down to my headset. After the usb crash, the next 2 sounded like audio. I unplugged my headset and the blue screens stopped. WoW still crashes but i think that's a separate issue as the Blizzard forums are loaded with people having the same client crash as me. I'll look into that one later. XCOM played fine for hours and no crashes.

I need to figure out now how I can get my headset working again without it blue screening my pc. It is a SteelSeries Diablo 3 SteelSeries - SteelSeries Diablo® III Headset Where should I begin?

The only other things plugged into my usb ports are a Razer Lachesis mouse and Microsoft Digital Media Keyboard 3000.

Thanks!
My System SpecsSystem Spec
17 Oct 2012   #8
merrek

Windows 7 Ultimate x64
 
 

I updated my audio drivers and my headset drivers and it's still crashing.
My System SpecsSystem Spec
21 Oct 2012   #9
merrek

Windows 7 Ultimate x64
 
 

Ended up doing a clean install of windows. Still crashing, even a couple times not gaming and no headset connected. So I'm basically back to square one. Any further help would be great.
My System SpecsSystem Spec
24 Oct 2012   #10
merrek

Windows 7 Ultimate x64
 
 

I noticed that while running FurMark my video cuts out after 2 minutes. The temp doesn't even break 70. I'm wondering now if maybe my PSU is starting to go or can't handle the load.
My System SpecsSystem Spec
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 Lots of crashing, seems like just while gaming




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