Windows 7: Random BSOD messages

Xenon1911 · 11 Oct 2012

Hi, I have a problem with this laptop running Windows 7 Ultimate x64 and it crashes randomly, maybe 2 - 3 times everyday.

I'm suspecting it's a memory problem (because ArchLinux crashes too sometimes, though I doubt it's connected) but I hope it's not.

So here I will attach two dmp files that I got before to this post

Thanks in advance

**Arc** · 11 Oct 2012

Hello Xenon, first let us know wherefrom you have obtained your copy of ultimate and why you havent install Service pack 1? Then follow the instructions below.
Windows Genuine and Activation Issue Posting Instructions

Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.

Driver Verifier - Enable and Disable

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.

Xenon1911 · 11 Oct 2012

Well, I really don't know because I just got this from someone I know. And I didn't update to SP1 yet

) Just checked Windows Update and there it was

and I already have verifier running
here's the MGADiag output

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {E66FA5E2-500F-4CD0-A3E1-A19A19F173EE}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_gdr.120830-0334
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E66FA5E2-500F-4CD0-A3E1-A19A19F173EE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3013364854-1275704713-3859248800</SID><SYSTEM><Manufacturer>NeoPHL</Manufacturer><Model>NeoNBK</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>1.02.00.N</Version><SMBIOSVersion major="2" minor="6"/><Date>20110223000000.000000+000</Date></BIOS><HWID>23BA3607018400FE</HWID><UserLCID>3409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>China Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600006-02-13321-7600.0000-2812012
Installation ID: 012106038755518344291781840451014032810142855980303882
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: HYRR2
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 10/12/2012 12:28:02 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAEAAAABAAAAAwABAAEA6GFiIpDDmj3od5inbI1hjOKC4ioucw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			PTLTD 			 APIC  
  FACP			INTEL 		HURONRVR
  HPET			INTEL 		HURONRVR
  BOOT			PTLTD 		$SBFTBL$
  MCFG			INTEL 		HURONRVR
  SLIC			ACRSYS		ACRPRDCT
  SSDT			PmRef		Cpu0Ist
  SSDT			PmRef		Cpu0Ist

Xenon1911 · 11 Oct 2012

got another BSOD

and another after that :/

attaching both to this post...

Xenon1911 · 11 Oct 2012

yet another after that :/

Xenon1911 · 12 Oct 2012

another one...

**Arc** · 13 Oct 2012

Your dumps indicate that you are not running verifier. In such a situation, you should enable it.

If you think that it is enabled, disable it, and enable it again .... Driver Verifier - Enable and Disable

Xenon1911 · 14 Oct 2012

two dumps... do you really think it's a hardware problem already?

**Arc** · 14 Oct 2012

I overlooked it .... but all the windows driver errors .... there must be a cause, and that it it:

Code:

Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.17118.amd64fre.win7_gdr.120830-0334

You must to install Service pack 1 to make your system crash free. Do it now.

Windows 7: Random BSOD messages

Random BSOD messages problems?