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Windows 7: Random BSODs, freezes and restarts


11 Oct 2012   #1

win 7 prof - 64-bit - SP1
 
 
Random BSODs, freezes and restarts

Hello All - please let me say thanks in advance for any assistance. I completed the system specs form when I set up my account.

I have an HP Pavilion p6540f with the following:
  • windows 7 prof 64-bit SP1,
  • 8GB RAM,
  • two 1TB Seagate hard drives,
  • an AMD Phenom cpu,
  • an ATI Radeon HD 4200 graphics card
  • a Foxconn motherboard.

My problem is BSODs, spontaneous reboots or system freezes. Based on what I've seen on the internet, there seem to be several areas which could cause such a problem: something wrong with the RAM, overheating, or underpowered, the graphics driver, or something in the BIOS that needs upgrading.

As for the memory, I burned memtest to a cd and booted from that and let memtest run over night to check the RAM. It came back with no errors.

As to the overheating and underpowered possibilities, there is a CPU fan, a case fan and the fans associated with the power supply. The case fan and cpu fan seem to be functioning normally. I had the original 250W power supply replaced with a new 350W power supply which also seems to be functioning normally.

As far as the BIOS is concerned, it's AMI v6.04, dated 5/21/2010. There is a file available from HP, and that I've downloaded, called sp49851.exe. This is supposed to upgrade the BIOS to v6.09. I thought upgrading would be good since one of the things it's supposed to fix is a problem related to the machine not coming out of hibernation which sounds similar to what I've been experiencing. I ran this yesterday evening, within my user context which is in the Admin group, in safe mode. The progress bar eventually came up and proceeded almost all the way to completion and stopped. This was supposed to only take 2 to 3 minutes but I let it run overnight and this morning, the progress bar was still sitting there a fraction of a inch from the end. See the attached jpeg. My BIOS is still v6.04.

About the graphics possibility, I went to the ATI website and downloaded an update for the HD 4200. It installed without error and seems to be functioning properly.

It seems to me that if I can just get the BIOS update to run to completion, that will be the last thing I know to do to try to get to the bottom of this.

I've seen the BSOD posting instructions here so I downloaded the SF_Diagnostic_tool.exe file and tried to run that. Mostly I get unhandled exceptions however a couple of those buttons do work. Specifically, the Host and MSINFO32 buttons work but the MGADiag button takes me to a webpage where I can download that tool. The rest just throw the unhandled exception errors.

If anyone here has any suggestions on what else I can do, or at least how to get that BIOS update to run, I'd surely appreciate it.

My System SpecsSystem Spec
.

12 Oct 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Welcome aboard.
Please post it following the Blue Screen of Death (BSOD) Posting Instructions so that we can obtain the necessary information we need to help you.
My System SpecsSystem Spec
12 Oct 2012   #3

win 7 prof - 64-bit - SP1
 
 
BSOD info

Hello again - I've posted a zip file with the information in it that is gathering by that SF*.exe tool. In addition, I experienced another BSOD yesterday, and an enclosing the info from that below:

IRQL_NOT_LESS_OR_EQUAL

Stop: 0x0000000A (0xFFFFB880001A0C58, 0x000000000000000E, 0x0000000000000000, 0xFFFFF80002B00DA2)

Regards,
DanWTX
My System SpecsSystem Spec
.


12 Oct 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

The latest dump you uploaded is of 8th Sept. Let us know ... is it the crash you are talking about?
Attachment 236283
My System SpecsSystem Spec
12 Oct 2012   #5

win 7 prof - 64-bit - SP1
 
 

That's one of them. The most recent BSOD is today, two of them. I noted the information and entered it into my post here. The other one was the same IRQL_NOT_LESS.... message but disappeared before I could note the new hex strings.

I'm putting together updated information to attach again but the SevenForums tool doesn't seem to be working correctly.

Also, I've deselected the "Automatically Restart" checkbox in the Startup and Recovery window. Should I re-check that?

Thanks,
Danwtx
My System SpecsSystem Spec
13 Oct 2012   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Dan, there is a confusion for me ... please upload those dumps in your next post, dont alter any previous post.
My System SpecsSystem Spec
15 Oct 2012   #7

win 7 prof - 64-bit - SP1
 
 

I've just uploaded the latest SF dump. I noticed there are some critical events in the events log that don't seem to be in the file I just uploaded. I've saved them in homepc_selected_events.zip and uploaded that also.

Please let me know what else I can provide.

Regards,
danwtx
My System SpecsSystem Spec
15 Oct 2012   #8
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Well, it is a hardware issue.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8008181038, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------
To troubleshoot it, follow the guide Stop 0x124 - what it means and what to try.

Follow it, step by step. If there is any question, ask us.
My System SpecsSystem Spec
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