BSOD after win7 updates, ntoskrnl.exe+253d0

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  1. Posts : 13
    windows 7 64 bit
       #1

    BSOD after win7 updates, ntoskrnl.exe+253d0


    hello, i'm new here so i hope i get this right.
    yesterday i get the october win7 updates, i turn off my pc and updates install, turn pc back on all good using it all last night, turn it on this aft and i get a i think a bsod, ( i wasnt in room during boot ) think it was on windows repair screen or restore when i came into room with pc, anyway i hit ok and it did a restore, think it restored to yesterday just befor the windows updates.
    so i been reading alsorts on the net but i still have no idea what has happened, well a bit i do, i think the updates corrupt the ntoskrnl.exe this is a guess.
    i have come here for help and i think im in the right place, i hope so
    i have attached this dump file i have had a look at it with bluescreenview but have no idea
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Please upload your msinfo32.nfo file. To get this:

    • Click on the Start
    • Type msinfo32 into the Search programs and files box
    • When it opens, go to File, Save
    • Save as msinfo32.nfo and save in a place you will remember
    • Let it finish the process of gathering and saving the system info
    • Right click the .nfo file, click send to compressed (zipped) folder
    • Upload the .zip file here.


    Code:
    STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL
    Usual causes:  Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility
    BugCheck A, {0, 2, 0, fffff80002eadf74}
    Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
    
    Looks like Norton is causing some problems for you. (I'm not surprised)

    Code:
    fffff880`037563b8  fffff880`040929f0Unable to load image \??\C:\Windows\system32\Drivers\SYMEVENT64x86.SYS, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for SYMEVENT64x86.SYS
    *** ERROR: Module load completed but symbols could not be loaded for SYMEVENT64x86.SYS
     SYMEVENT64x86+0x269f0
    Code:
    fffff880`03756358  fffff880`0459e2e0Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\Definitions\BASHDefs\20120928.001\BHDrvx64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for BHDrvx64.sys
    *** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
     BHDrvx64+0x1372e0
    Suggestions:

    Norton is a known cause to BSoDs. Please uninstall it and all its components using the Norton Removal Tool. If the removal tool does not help: try uninstalling with Revo Uninstallers Advanced Mode (registry leftover). Download and install Microsoft Security Essentials, make a full scan once updated.
    Norton Removal Tool

    Run the System File Checker that scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible
    SFC /SCANNOW Command - System File Checker

    Report back
      My Computer


  3. Posts : 13
    windows 7 64 bit
    Thread Starter
       #3

    hello Koolkat77, i have uninstalled norton but i have to say this is the first time i've had a problem with norton, used it since 2005. i have installed ms security essentials (i hope it's good i never had a virus/malware/spyware with norton) and run a scan came back good.
    i have done a sfc /scannow came back "windows resource protection did not find any integrity violations",, all good ?
    you didn't say if i had to reinstall the windows updates, oh well i installed them after i installed ms security then ran the sfc /scannow.
    msinfo added.

    what are all them other .sys i see in bluescreenview, are they something to do with the bsod too
    thanks roachi

    ahh just looking in blueview again and the SYMEVENT64x86.SYS isn't highlighted, the highlighted one i thought was the crasher, so could it be any of these .sys that caused the bsod
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Bluescreen view is merely an entry level program. It can view the dumps, hardly provides accurate information, cannot analyze in details.
      My Computer


  5. Posts : 13
    windows 7 64 bit
    Thread Starter
       #5

    is it 100% norton ? i like norton and would like to carry on using it but if it defo is then i'l stop.
    reason i ask is i seen other post where someone says it xxx.sys but turned out to be something else
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    You need to observe whether you get BSoDs after uninstalling Norton.
    If you like it so much, you can keep it but expect BSoDs. My intention is to help, not to stop you from using the software you like.
      My Computer


  7. Posts : 13
    windows 7 64 bit
    Thread Starter
       #7

    ok, i will report back next weekend, friday maybe
      My Computer


  8. Posts : 15,026
    Windows 10 Home 64Bit
       #8

    Okay
      My Computer


  9. Posts : 13
    windows 7 64 bit
    Thread Starter
       #9

    hello Koolkat, so it's been almost a week since this BSOD problem and i have not had another, does this mean it was 100% norton that caused the BSOD ?
    btw, i made this post at norton forums, might aswell if it a norton problem
    norton and bsod - Norton Community

    another thing, when/if i reinstall norton am i going to run into problems removing ms essentials ? i don't see a removel tool and reading about it on the net some people have trouble removing it.
      My Computer


  10. Posts : 15,026
    Windows 10 Home 64Bit
       #10

    Feel free to install Norton but first uninstall MSE from control panel, it does not need a separate uninstaller.

    Good luck.
      My Computer


 
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