Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD after win7 updates, ntoskrnl.exe+253d0

11 Oct 2012   #1
roachi

windows 7 64 bit
 
 
BSOD after win7 updates, ntoskrnl.exe+253d0

hello, i'm new here so i hope i get this right.
yesterday i get the october win7 updates, i turn off my pc and updates install, turn pc back on all good using it all last night, turn it on this aft and i get a i think a bsod, ( i wasnt in room during boot ) think it was on windows repair screen or restore when i came into room with pc, anyway i hit ok and it did a restore, think it restored to yesterday just befor the windows updates.
so i been reading alsorts on the net but i still have no idea what has happened, well a bit i do, i think the updates corrupt the ntoskrnl.exe this is a guess.
i have come here for help and i think im in the right place, i hope so
i have attached this dump file i have had a look at it with bluescreenview but have no idea


My System SpecsSystem Spec
.
12 Oct 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Please upload your msinfo32.nfo file. To get this:
  • Click on the Start
  • Type msinfo32 into the Search programs and files box
  • When it opens, go to File, Save
  • Save as msinfo32.nfo and save in a place you will remember
  • Let it finish the process of gathering and saving the system info
  • Right click the .nfo file, click send to compressed (zipped) folder
  • Upload the .zip file here.

Code:
STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL
Usual causes:  Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility
BugCheck A, {0, 2, 0, fffff80002eadf74}
Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
Looks like Norton is causing some problems for you. (I'm not surprised)

Code:
fffff880`037563b8  fffff880`040929f0Unable to load image \??\C:\Windows\system32\Drivers\SYMEVENT64x86.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEVENT64x86.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT64x86.SYS
 SYMEVENT64x86+0x269f0
Code:
fffff880`03756358  fffff880`0459e2e0Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\Definitions\BASHDefs\20120928.001\BHDrvx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
 BHDrvx64+0x1372e0
Suggestions:
Norton is a known cause to BSoDs. Please uninstall it and all its components using the Norton Removal Tool. If the removal tool does not help: try uninstalling with Revo Uninstallers Advanced Mode (registry leftover). Download and install Microsoft Security Essentials, make a full scan once updated.
Norton Removal Tool

Run the System File Checker that scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible
SFC /SCANNOW Command - System File Checker
Report back
My System SpecsSystem Spec
12 Oct 2012   #3
roachi

windows 7 64 bit
 
 

hello Koolkat77, i have uninstalled norton but i have to say this is the first time i've had a problem with norton, used it since 2005. i have installed ms security essentials (i hope it's good i never had a virus/malware/spyware with norton) and run a scan came back good.
i have done a sfc /scannow came back "windows resource protection did not find any integrity violations",, all good ?
you didn't say if i had to reinstall the windows updates, oh well i installed them after i installed ms security then ran the sfc /scannow.
msinfo added.

what are all them other .sys i see in bluescreenview, are they something to do with the bsod too
thanks roachi

ahh just looking in blueview again and the SYMEVENT64x86.SYS isn't highlighted, the highlighted one i thought was the crasher, so could it be any of these .sys that caused the bsod
My System SpecsSystem Spec
.

12 Oct 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Bluescreen view is merely an entry level program. It can view the dumps, hardly provides accurate information, cannot analyze in details.
My System SpecsSystem Spec
12 Oct 2012   #5
roachi

windows 7 64 bit
 
 

is it 100% norton ? i like norton and would like to carry on using it but if it defo is then i'l stop.
reason i ask is i seen other post where someone says it xxx.sys but turned out to be something else
My System SpecsSystem Spec
12 Oct 2012   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

You need to observe whether you get BSoDs after uninstalling Norton.
If you like it so much, you can keep it but expect BSoDs. My intention is to help, not to stop you from using the software you like.
My System SpecsSystem Spec
13 Oct 2012   #7
roachi

windows 7 64 bit
 
 

ok, i will report back next weekend, friday maybe
My System SpecsSystem Spec
13 Oct 2012   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Okay
My System SpecsSystem Spec
19 Oct 2012   #9
roachi

windows 7 64 bit
 
 

hello Koolkat, so it's been almost a week since this BSOD problem and i have not had another, does this mean it was 100% norton that caused the BSOD ?
btw, i made this post at norton forums, might aswell if it a norton problem
norton and bsod - Norton Community

another thing, when/if i reinstall norton am i going to run into problems removing ms essentials ? i don't see a removel tool and reading about it on the net some people have trouble removing it.
My System SpecsSystem Spec
19 Oct 2012   #10
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Feel free to install Norton but first uninstall MSE from control panel, it does not need a separate uninstaller.

Good luck.
My System SpecsSystem Spec
Reply

 BSOD after win7 updates, ntoskrnl.exe+253d0




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
ntoskrnl.exe, BSOD Win7 Ultimate x64,
hey, i just got a new computer and have some issues with BSOD. I get randomly distributed BSODs (sometimes 2 in 10 Minutes, sometimes there is an hour without a BSOD). I googled and ran a tool called "Bluescreenview" which says that almost all of the BSODs are cause by "ntoskrnl.exe". I already...
BSOD Help and Support
Windows 7: BSOD after win7 updates, ntoskrnl.exe+253d0
System Started getting BSOD's after a windows update with reference to the ntoskrnl.exe in every crash. I just replaced the RAM today thinking it was possibly a memory issue, but to no avail, I'm still getting frequent BSOD's. I ran an /FS SCANNOW and there were no integrity problems, as well as a...
BSOD Help and Support
BSOD random activities, ntoskrnl.exe+253d0
Hi I've started getting random BSOD's on one of out computers at home. Windows is up to date and as far as I know, so are the drivers for everything. I've run a quick memtest with no result and after this is posted, I'll start another one that will run for a few hours. BlueScreenView...
BSOD Help and Support
BSOD + Sonar X2 + Creative Drivers + ntoskrnl.exe+253d0
Hi. I've had this BSOD occurring for quite some time now. I've contacted Cakewalk to try and nut out the problem but to no avail. It occurred on my older system and the latter initially suggested hardware. Well I built a new computer and they continue. I'd really like to find the cause of the...
BSOD Help and Support
BSOD ntoskrnl.exe+253d0 , storportsys+10d2
I've been having BSOD issues over the past week or so They Seem to happen in the early hours of the morning when im in bed. Any help would be much appreciated. LegenDSlayeR
BSOD Help and Support
BSOD (probably ntoskrnl.exe) on Win7 x64
Hi, Yet again I am experiencing BSOD's...this time probably due to ntoslrnl.exe according to WhoCrashed is there a quick solution for this or do I have to update some old drivers? I'll upload my dumpfile Thanks for helping
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:21.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App