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Windows 7: BSOD randomly, and consistently within 10 minutes of startup

11 Oct 2012   #1
andrewin94

windows 7 64bit
 
 

Hi, so as my title suggests, my computer randomly BSOD's, but always within like 10-15 minutes of startup. I can be doing anything from watching youtube videos, playing starcraft, or not even doing anything, and yet my computer will randomly BSOD.

However, it isnt a BSOD in the traditional sense, because when the error thing pops up when i turn my computer on the next time, I get a BSOD error, but when my computer crashes, I don't actually get a blue screen. My screen just stops receiving from my computer, and it acts as though nothing is attached to it.

Also, the error code is 116. If my computer crashes again, or rather, when it crashes again, I'll also add a comment with the error report.

edit: also, I want to thank anyone, and everyone who will take time out of their obviously busy schedules to help me. It really does mean a lot to me, and although it may seem trivial to you, I value your assistance greatly. Thank you, and please excuse my ignorance.

So as the title suggests, I try to update my graphics card driver (nvidia gtx 480), and each time without fail, I will get a BSOD, 5-25 seconds into installing the updates.

However, this is not the only issue, because when I'm using my computer normally after getting fed up trying to update the drivers, I get an apparent no reason BSOD while doing something like watching youtube videos, or even playing minesweeper (or I could be doing nothing at all and it'll still happen, albeit later).

Attached are the dump files.


My System SpecsSystem Spec
.
11 Oct 2012   #2
andrewin94

windows 7 64bit
 
 
extra information that helps describe the issue

BCCode: 116
BCP1: FFFFFA800CA86010
BCP2: FFFFF88010D7E918
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
My System SpecsSystem Spec
12 Oct 2012   #3
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello Andrew.

It's a VIDEO_TDR_ERROR.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8006d3b4e0, fffff88010dcb918, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+ad0918 )

Followup: MachineOwner
You have possible updates of nVidia display driver. Get it and install it.
Also follow the guide STOP 0x116: VIDEO_TDR_ERROR troubleshooting.

You should have installed Service Pack 1.
Code:
OS Name    Microsoft Windows 7 Home Premium
Version    6.1.7600 Build 7600
These programs also should be uninstalled.
  • ASRock Utilities
  • Daemon Tools
Free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept the restart.
Let us know the results.
My System SpecsSystem Spec
.

12 Oct 2012   #4
andrewin94

windows 7 64bit
 
 

Quote   Quote: Originally Posted by Arc View Post
Hello Andrew.

It's a VIDEO_TDR_ERROR.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8006d3b4e0, fffff88010dcb918, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+ad0918 )

Followup: MachineOwner
You have possible updates of nVidia display driver. Get it and install it.
Also follow the guide STOP 0x116: VIDEO_TDR_ERROR troubleshooting.

You should have installed Service Pack 1.
Code:
OS Name    Microsoft Windows 7 Home Premium
Version    6.1.7600 Build 7600
These programs also should be uninstalled.
  • ASRock Utilities
  • Daemon Tools
Free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept the restart.
Let us know the results.
you're a god among men. Thank you, Arc. I caught a cold, so instead of staying in my dorm, I went to my parents house for the weekend, so when I get back to my dorm on Sunday night, I will implement these changes and let you know how everything goes. Thank you very much.

Also, in terms of the windows updates, I have an "illegitimate" version of windows 7. Basically, I updated once, and for some reason, windows would delete my desktop background, and tell me to update windows. I got sick of this, and just undid the specific windows update, and I have been reluctant to update ever since.

Also, thanks again, I shall let you know the results of these changes on sunday.
My System SpecsSystem Spec
15 Oct 2012   #5
andrewin94

windows 7 64bit
 
 
Arc! Heres an update on my situation.

Hey Arc. So i downloaded windows service pack 1. I also deleted daemon tools and the asrock utilities. However, as I try to download the new nvidia gtx480 drivers, i get a BSOD every single time. Also, attached will be another dump file.
My System SpecsSystem Spec
15 Oct 2012   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello Andrew, I am a bit curious ... were you shifting between the onboard graphics and the card graphics? The dumps are saying so.

If you want to use the onboard graphics, you are to update the intel graphics driver. Get it from http://downloadcenter.intel.com/Default.aspx.

If you want to use the card graphics, you must to troubleshoot stop 0x116. STOP 0x116: VIDEO_TDR_ERROR troubleshooting . As a start, do it: Video Card - Stress Test with Furmark.

Let us know the results.
My System SpecsSystem Spec
15 Oct 2012   #7
andrewin94

windows 7 64bit
 
 

Ark, I did not even know that I could switch between the two (I'm a beginner, I have relatively no idea what im doing). If it was switching between the two, it was happening without me knowing, and I wasn't doing it consciously. And im pretty sure I want to use the graphics card graphics, because those are better, presumably, right?
My System SpecsSystem Spec
15 Oct 2012   #8
andrewin94

windows 7 64bit
 
 

also after instating the previous changes, my computer is now BSOD'ing basically as soon as it finishes booting up, and the desktop shows itself. it just BSOD's right then and there
My System SpecsSystem Spec
15 Oct 2012   #9
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Change the video settings from BIOS, set it to use only your graphics card or your ITG (integrated VGA) only. Is this a new computer? and is it under its warranty? Since when are you having these problems?
My System SpecsSystem Spec
16 Oct 2012   #10
andrewin94

windows 7 64bit
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
Change the video settings from BIOS, set it to use only your graphics card or your ITG (integrated VGA) only. Is this a new computer? and is it under its warranty? Since when are you having these problems?
koolkat, its a new computer, first one i built on my own. The parts are under warranty, i think for around a year.

I didnt do that graphics card thing, so I'll do that, and see what happens. Thanks.
My System SpecsSystem Spec
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 BSOD randomly, and consistently within 10 minutes of startup




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