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Windows 7: BSOD after Windows critical update

11 Oct 2012   #1
marianomart

Windows 7 Home Premium 64bit
 
 
BSOD after Windows critical update

Hi to everyone.

I'm having trouble with a critical update, I keep getting BSOD after is completed and then I must restore to a previous point.

I followed the instructions for using the SD Diagnostic Tool, but when I executed the application it said there wasn't any dump file. Please let me know if the information I upload is not enough.

Thanks in advance.


My System SpecsSystem Spec
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12 Oct 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Welcome aboard.

Follow the tutorial Dump Files - Configure Windows to Create on BSOD, and upload your crash dumps at the next system crash.

If it an windows update, you may go to Control panel> Programs and features> View Installed updates in the left pane> Search for that particular update in the list> Right click on it and uninstall!
My System SpecsSystem Spec
02 Nov 2012   #3
marianomart

Windows 7 Home Premium 64bit
 
 

Well, I got a new BSOD today. But this time I didn't run any critical update recently.

I hope you can help me.

Thanks
My System SpecsSystem Spec
.

02 Nov 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Well, let us have a look what are those things contributed to your crashes.

Symantec Heuristics Driver :
Code:
fffff880`03049358  fffff880`041be2e0Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.0.0.128\Definitions\BASHDefs\20121005.002\BHDrvx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
 BHDrvx64+0x1372e0
Driver Reference Table - BHDrvx64.sys

Norton Internet Security
Code:
fffff880`030493b8  fffff880`047139f0Unable to load image \??\C:\Windows\system32\Drivers\SYMEVENT64x86.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEVENT64x86.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT64x86.SYS
 SYMEVENT64x86+0x269f0
Driver Reference Table - SYMEVENT64x86.SYS

Symantec /Norton
Code:
fffff880`03049028  fffff880`02f3cab8Unable to load image \??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for EraserUtilRebootDrv.sys
*** ERROR: Module load completed but symbols could not be loaded for EraserUtilRebootDrv.sys
 EraserUtilRebootDrv+0x2ab8
Driver Reference Table - EraserUtilRebootDrv.sys

In such a situation, we generally suggest to uninstall Norton completely from the system using Norton Remover Tool. Then install Microsoft Security Essentials - Microsoft Windows, and it usually works.

Let us know your decision, and the situation after making the aforesaid change.
best of luck.
My System SpecsSystem Spec
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 BSOD after Windows critical update




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