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Windows 7: Occasional random BSOD from various programs, frequent app crashes


11 Oct 2012   #1

Windows 7 Ultimate x64
 
 
Occasional random BSOD from various programs, frequent app crashes

Hi all,

I built my own machine about two years ago, and everything ran smoothly until recently. I added 8GB of extra ram back in May -- the only hardware update I've made.

Starting in August, I started to get frequent crashes (maybe 10-20 times/day) of my most used applications: Firefox, MS Outlook, and Netbeans. I also get the occasional BSOD, a few times each month.

There were a large number of Windows updates and Office updates that were installed in the middle of August, but I can't say for sure that my problems started with any one of them.

I tried updating the BIOS today to the latest one available, but the most recent BSOD occurred after that.

Can you please help??

edit: the majority of BSODs are caused by ntoskrnl.exe, but not all.

My System SpecsSystem Spec
.

12 Oct 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Welcome aboard.

Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.

Driver Verifier - Enable and Disable

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
15 Oct 2012   #3

Windows 7 Ultimate x64
 
 

Thanks, Arc. I enabled driver verifier on Friday and left my machine on over the weekend. I'm continuing to have frequent app crashes, but unfortunately (?) no BSOD.

Anything else I can try?
My System SpecsSystem Spec
.


15 Oct 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Dump Files - Configure Windows to Create on BSOD

We need the dumps with verifier enabled.
My System SpecsSystem Spec
15 Oct 2012   #5

Windows 7 Ultimate x64
 
 

Well, there are no new dumps, since I haven't gotten another BSOD. So, I guess I'll just leave verifier enabled and come back to this thread after my next BSOD...

Thanks again.
My System SpecsSystem Spec
29 Oct 2012   #6

Windows 7 Ultimate x64
 
 

Okay, I finally got another BSOD. I've attached the memory dump as a .rar file. (Sorry for the multiple files -- I didn't know any other way to get around the upload size limits.)

I crashed a second time shortly after this one, so I'll upload that memory dump to another post.
My System SpecsSystem Spec
29 Oct 2012   #7
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Very difficult to download all those, I dont have a good net speed.
Can you upload the minidumps though? Or I am calling somebody else to have a look.
My System SpecsSystem Spec
29 Oct 2012   #8

Windows 7 Ultimate x64
 
 

Full memory dump from the second crash, attached. Minidumps to come next.
My System SpecsSystem Spec
29 Oct 2012   #9

Windows 7 Ultimate x64
 
 

Okay, Arc, here are the minidumps for these two crashes.
My System SpecsSystem Spec
29 Oct 2012   #10
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

You update the display driver.
Code:
lmvm nvlddmkm
start             end                 module name
fffff880`0f0b3000 fffff880`0fdd1000   nvlddmkm   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Wed Feb 29 23:34:52 2012 (4F4E68C4)
    CheckSum:         00D005FC
    ImageSize:        00D1E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Get it from Drivers - Download NVIDIA Drivers.

Also, it is Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC.
Code:
fffff800`044336d8  fffff880`0f027978Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
 Rt64win7+0x27978
And, it is very old.
Code:
lmvm rt64win7
start             end                 module name
fffff880`0f000000 fffff880`0f032000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Thu Feb 26 14:34:13 2009 (49A65B0D)
    CheckSum:         0002EB30
    ImageSize:        00032000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from Realtek

Let us know the results.
My System SpecsSystem Spec
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 Occasional random BSOD from various programs, frequent app crashes




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