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Windows 7: Brand new laptop BSOD when sleeping.

11 Oct 2012   #1
Sgtmook

Windows 7 Home Premium 64bit
 
 
Brand new laptop BSOD when sleeping.

Hello,

My laptop, bought about 3 weeks back, has had several BSOD's when putting the lid down, which makes the computer sleep.

The BSOD error message is DRIVER_POWER_STATE_FAILURE.

I have read several other posts which shared the same problem, many of which suspected a driver could be the problem. I have not tinkered with the drivers, but I have had some troubling times installing the graphics driver for my laptop. When I first installed it, the driver would not work properly because the old driver was not uninstalled, and during the second installation many things might have gone wrong.

The driver in question is AMD Catalyst graphics driver 12.8.

I have attached the .zip as per the BSOD posting instructions. Please forgive me if I have omitted any information.


My System SpecsSystem Spec
.
11 Oct 2012   #2
Anthony

Microsoft Community Contributor Award Recipient

MS Windows 7 Professional 64-bit SP1
 
 

Uninstall Virtual CloneDrive see if you get any more BSOD

Driver c:\windows\system32\drivers\vclone.sys (5.4.2.5, 35.50 KB (36,352 bytes), 02/03/2009 3:41 AM)

Keep us posted Thanks
My System SpecsSystem Spec
12 Oct 2012   #3
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

In addition to Anthony's suggestion.. Your older Atheros Network Adapter Driver seems to be causing trouble for you.
Look for a possible driver update.

Source athrx.sys Atheros network adapter driver
ATHEROS drivers for Microsoft Windows (Atheros?????)


Code:
>[ 16, 2]   0  0 fffffa8007174050 00000000 00000000-00000000    
          Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
 \Driver\athr
            Args: 00014400 00000000 00000004 00000002
 [ 16, 2]   0 e1 fffffa8007175ae0 00000000 fffff80003322200-fffffa800aae5230 Success Error Cancel pending
           \Driver\vwifibus    nt!PopSystemIrpCompletion
            Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800aae5230    

              Args: 00000000 00000000 00000000 00000000
0: kd> lmvm athrx
start             end                 module name
fffff880`05602000 fffff880`058b4000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Timestamp:        Mon Dec 12 19:02:13 2011 (4EE5FB55)
    CheckSum:         002AF309
    ImageSize:        002B2000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
May I add that:
Code:
Start Menu\Programs\Norton Internet Security    Public:Start Menu\Programs\Norton Internet Security    Public
Norton is a known cause to BSoDs. Please uninstall with the Norton Removal Tool.
Replace with Microsoft Security Essentials. It's reliable and trouble free.
Norton Removal Tool
Microsoft Security Essentials - Free Antivirus for Windows

Also update your graphic drivers to their latest if you haven't already.

Good luck
My System SpecsSystem Spec
.

18 Oct 2012   #4
Sgtmook

Windows 7 Home Premium 64bit
 
 

Thanks for the replies, I have uninstalled virtual clone drive and updated my net driver, but was reluctant to uninstall my antivirus; especially since it didn't seem to be directly linked to the BSOD. Just today, I experienced another BSOD despite the previous measures, and have uninstalled Norton (replacing it with MSE as recommended).

The information from the SF diagnostics tool is attached here.

I will see if I get another BSOD in the near future, and update this thread accordingly.

Thanks again for the assistance.
My System SpecsSystem Spec
19 Oct 2012   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

It was caused by the same athrx.sys but don't worry. Let us know if you're having more BSoDs after switching the antivirus
My System SpecsSystem Spec
19 Oct 2012   #6
Sgtmook

Windows 7 Home Premium 64bit
 
 

Just had another BSOD after the AV switch.

Information is attached.

I think the graphics driver is up to date (Catalyst 12.8), and the net driver was updated as per recommended. I am not sure if any other drivers need updating though, could they be causing any problems?
My System SpecsSystem Spec
19 Oct 2012   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

The latest dump blames the atheros stuff again. Did you reinstall the latest ones correctly? Now I'm starting to wonder if its compatible with your brand new laptop. How about you disable it completely and see if you're getting BSoDs?
My System SpecsSystem Spec
19 Oct 2012   #8
Sgtmook

Windows 7 Home Premium 64bit
 
 

I am not sure if I reinstalled it correctly. I will try again.
My System SpecsSystem Spec
20 Oct 2012   #9
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Okay. Use Driver Sweeper to make sure older drivers are gone after uninstalling from control panel.
My System SpecsSystem Spec
28 Oct 2012   #10
Sgtmook

Windows 7 Home Premium 64bit
 
 

Koolkat77: I think that's done the trick. It's been about a week and there's been no further BSOD's, and my internet speed has improved after re-installing the network driver, suggesting problems with the previous install. Thanks for your help, and I will mark this thread as solved.
My System SpecsSystem Spec
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 Brand new laptop BSOD when sleeping.




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