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Windows 7: BSOD 0xc0000001 0x00100950

17 Oct 2012   #31
penTechBiz

Windows 7 Home Premium (x64) (build 7600)
 
 
Status Update - Steps I've Taken

Thanks everyone for your suggestions.

This is where my system stands at this point:
  1. It turns out that I do have that Urgent Bios update A06 installed.
  2. I've unplugged my USB hub, thus losing my external Iomega hard drive and camera.
  3. I have a Logitech wireless transmitter plugged in that connects my keyboard and trackball.
  4. I still have a Samsung Syncmaster monitor attached as my primary and a Coby flat-screen TV as my secondary for streaming video.
  5. I have turned off hibernation using powercfg -h off
  6. I've set up a custom power plan in which, while my system is plugged in, the monitor never dims or turns off and the system never sleeps.
I will shut down later and see what happens in the AM. I haven't seen a BSOD today. It's still a bit wonky though.


Thanks again everyone.


My System SpecsSystem Spec
.
18 Oct 2012   #32
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

I'd like to see the laptop running without any externals attached until your system is more stable.
- no monitor, no HDMI.

If the monitor is the only way the machine will come up, then reconnect it.
My System SpecsSystem Spec
18 Oct 2012   #33
penTechBiz

Windows 7 Home Premium (x64) (build 7600)
 
 
Status Update & Indexing Question

No - I just prefer the laptop off to the side and the two monitors on my desk. I work on the SyncMaster and stream to the Coby flat screen - usually not at the same time unless I'm taking a class.

This morning - the system hung right after the Dell screen with a blinking cursor on a black screen. I then unplugged everything and it started up just fine. It's working well right now. What indexing options would you recommend?

I've attached a screenshot of my currently selected directories.

Thanks for all your help. This is a great learning experience.
My System SpecsSystem Spec
.

18 Oct 2012   #34
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

I'm confused. Is your monitor plugged in or not. You can hook up whatever devices you wish AFTER the issue is resolved. As I understand it, your system hung and you unplugged "everything". Was there a BSOD? Did you leave things disconnected - that's what I recommend. What is connected now?

It's important to keep the folks on this side informed. In that regard, did you disable the USB devices? I guess I'd like to know about a Speccy report too. Are there any devices that show temps over 80 C ?

Since you reported a performance issue re: atikmpag.sys - AMD Mobility Radeon Driver Verification Tool. The interesting thing is, Dell states "ATI Mobility Radeon HD 4670" and your performance post states "AMD ATI Mobility Radeon 5700 series".
Edit: There was a qualifying OR "ATI Mobility Radeon HD 5730" on the Dell site.
Edit: Changed AMD tool reference to the correct one, I think.

Re: indexing - there's no need to index your entire C:\ drive, that definitely affects performance. Personally, I limit indexing my user tree C:\User\MyName

Keep the focus on the problem at hand. Once the BSOD issues are reolved, you can tweak your system. Changes made that are unrelated to this issue only confound the resolution. One step at a time and this issue is far more important than improving performance - although some suggestions migth accomplish both.
[QUOTE=penTechBiz;2140572]No - I just prefer the laptop off to the side and the two monitors on my desk. I work on the SyncMaster and stream to the Coby flat screen - usually not at the same time unless I'm taking a class.

This morning - the system hung right after the Dell screen with a blinking cursor on a black screen. I then unplugged everything and it started up just fine. It's working well right now. What indexing options would you recommend?[QUOTE]
My System SpecsSystem Spec
18 Oct 2012   #35
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

You can also use AMD auto-detect. I'm not sure how it will react if your driver is at a higher level. KoolKat pointed you to 12.8 on fileHippo - AMD search for your HW returns 12.6 - Use the Check link in my previous post and then see what auto-detect tells you. I don't know if one or the other does a detect-and-install, so the information might chnge based on your actions. I would suspect that you will have control over whether or not an install actually occurs - at least i would hope so.
My System SpecsSystem Spec
18 Oct 2012   #36
penTechBiz

Windows 7 Home Premium (x64) (build 7600)
 
 

I have everything disconnected except for the Logitech USB wireless receiver that powers my keyboard and trackball.

I've attached a screenshot for the AMD auto-detect utility and here is the Speccy link for my machine

http://speccy.piriform.com/results/0...ffjE7kPJJ5aNdG

There haven't been any BSODs today but it hasn't been sleeping as I've turned that off. I ran an MSE quick scan earlier today - that went okay.

Is there anything else I should do right now? The most important thing for me would be to reconnect just my SyncMaster monitor as I find it difficult to work with the laptop screen. But I'll wait until you say go. Thanks again!
My System SpecsSystem Spec
19 Oct 2012   #37
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Yeah, sorry about that, I revisited my post after reading the Speccy output. The AMD detect tool I gave you was wrong, so that's why it didn't do anything. I've fixed my previous post so that others don't have the same misdirection.

I'm fairly certain that this is the tool I should have directed you
AMD Mobility Radeon™ Driver Verification Tool
at least the version referenced (12.8) concurs with Koolkat and Dell.

So where are we?
Original issue: STOP 0xc0000001 0x00100950
Virus found and cleaned: Avast, Microsoft Anti-virus, Malwarebytes.
Added Advanced System Cleanup from Iobit and cleanup up registry
no problems - SCF
no problems - Kaspersky tdskiller
Updated Graphics Card driver
Download and install AMD Catalyst 12.8
System hang watching HULU
- cold start, BSOD @ startup (STOP: 0xc0000001 0x001009f0)
- attached external monitor to workaround BSOD
Turned off Advanced System Care.
- Uninstalled Avast
- Full MSE scan
System beeping - undetermined
Made a bootable copy of the Win 7 64-bit Home Premium iso 58997
- System backed up
- Created a repair disk made from this system
MSE corrected vulnerabilities (Java related)
Unexpected shutdown
- critical thermal event
- IO errors
- no BSOD
New Issue - Catalyst Control Center No Longer Opens
Confirmed BIOS
- Disconnected USB hub (devices attached - Iomega HD, Camera)
- Turned off hibernation
- Defined power plan: On AC - monitor no dim or poweroff | no sleep
- No BSOD
System hang: disconnect external monitor, boot ok
Speccy, MSE=ok, and AMD tool (Sb err)
My System SpecsSystem Spec
19 Oct 2012   #38
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

penTechBiz,

Forget about my posts 34 and 35 - they don't add any value to troubleshooting.

Since your system is running barebones (except for the KB & Mouse) you should run that way for a while. Koolkat helped you resolve the issues related to the original BSOD, but there are obviously more things that need to be addressed if you want to run the ext monitor, TV, ext HDD and camera. There's defintely something pulling your system down related to the USB devices and the system hung with the ext monitor connected.

You have a backup - Right? And a Win7 install disk - Right?
You can continue trying to isolate the problems one by one or bite the bullet and do the clean install. Both can be a learning experience, it's just a matter of how much time is required to get your system stable. I wrestle with this decision everytime one of my machines acts up. I'll spend a week or two trying to fix it - until the point of deminishing returns.

It is your choice - I haven't given up yet, there are great tutorials re: installs if you need the help, but you seem competent.
My System SpecsSystem Spec
19 Oct 2012   #39
penTechBiz

Windows 7 Home Premium (x64) (build 7600)
 
 
Thank You All

I've just uninstalled all current AMD SW and installed new based on your recommendation 2 posts back. I've attached the screenshot for AMD Driver Autodetect utility and it also recommended the same driver. Then I rebooted.

Still can not get the Catalyst Control Center to load but that's a problem for an AMD forum

I played around with the system last night and everything seems to work without the monitors attached - the system sleeps and wakes, etc.

I have everything backed up and a Windows reinstall - so that might be my Sunday.

Thank you all so much for your incredible generosity. I'll mark this resolved. Thanks again!
My System SpecsSystem Spec
19 Oct 2012   #40
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

A stable system is Great news. After the clean install, make sure your drivers are up to date and all Windows updates are applied before attaching any external devices.

Dell has a nice document that describes the Driver installation order - good info there.

Good luck and post if you need help - might be better to create a new thread for new issues..... if they crop up
.
My System SpecsSystem Spec
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