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Windows 7: Random BSOD With Regular Computer Use

12 Oct 2012   #1

Windows 7 Pro 64bit
 
 
Random BSOD With Regular Computer Use

My computer has been getting BSOD with regular to no use. It will crash over the weekened with it turned on but it wont be in use. I do not play games on this computer because this a computer at work.


My System SpecsSystem Spec
.

12 Oct 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Hello Luke.

It is caused by nVidia display driver, nvlddmkm.sys.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D5, {fffff980114e8e50, 1, fffff8800fd6c8ca, 0}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys

Could not read faulting driver name
Probably caused by : nvlddmkm.sys ( nvlddmkm+c958ca )

Followup: MachineOwner
---------
The driver is somehow old.
Code:
 lmvm nvlddmkm
start             end                 module name
fffff880`0f0d7000 fffff880`0fdf5000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Fri Feb 10 07:32:58 2012 (4F347AD2)
    CheckSum:         00D075A7
    ImageSize:        00D1E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
  • Download and install Driver Fusion.
  • Reboot the computer in Advanced Boot Options, safe mode. Search Driver Fusion in your start menu, and remove all components of your nVidia display driver.
  • Boot normally now. Go to Drivers - Download NVIDIA Drivers, follow option two to search for the appropriate driver for your system automatically, and install it.
Your BIOS is old. If possible, try to update it.
Code:
BIOS Version/Date    Dell Inc. A08, 8/14/2008
► Free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept the restart.
Let us know the results.
My System SpecsSystem Spec
12 Oct 2012   #3

Windows 7 Pro 64bit
 
 

I removed then reinstalled my nvidea display drivers and also updated my bios with the current one available. I ran verifier.exe to see if I would get the BSOD and sure enough, it happened. Here are the new files.
My System SpecsSystem Spec
.


12 Oct 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Nvidia display driver:
Code:
lmvm nvlddmkm
start             end                 module name
fffff880`0f0d7000 fffff880`0fdf5000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Fri Feb 10 07:32:58 2012 (4F347AD2)
    CheckSum:         00D075A7
    ImageSize:        00D1E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Broadcom NetXtreme Gigabit Ethernet Driver:
Code:
 lmvm b57nd60a
start             end                 module name
fffff880`0fd8c000 fffff880`0fdf9000   b57nd60a   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\b57nd60a.sys
    Image name: b57nd60a.sys
    Timestamp:        Tue Jun 19 06:56:47 2012 (4FDFD557)
    CheckSum:         00071764
    ImageSize:        0006D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
If possible, update those.
My System SpecsSystem Spec
12 Oct 2012   #5

Windows 7 Pro 64bit
 
 

I updated the ethernet driver and there is no update for the display driver because it is the latest.
I ran Verifier.exe once again and received a BSOD after around 5-10 minutes. Here are the new files.

And also, thank you for your time and help so far.
My System SpecsSystem Spec
12 Oct 2012   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

It still indicates the nVidia display driver. And I am seeing possible updates are available though ...
Attachment 236224

Do another thing ... Video Card - Stress Test with Furmark
My System SpecsSystem Spec
12 Oct 2012   #7

Windows 7 Pro 64bit
 
 

Drivers | GeForce
Version306.79 - WHQL Release DateFri Oct 05, 2012Operating SystemWindows 7 64-bit
Windows 8 64-bit
Windows Vista 64-bit LanguageEnglish (US)File Size187.16 MB

This is from Nivdia's website, I dont know what the 10-10-12 dated version is.
Do you want me to follow the steps for FurMak and see if it gives me the BSOD?
My System SpecsSystem Spec
12 Oct 2012   #8

Windows 7 Pro 64bit
 
 

The driver that was released on 10-10-12 is beta driver for better game compatibility for Geforce cards not Quadro FX cards.
Drivers | GeForce

The FurMark Stress Test did not give me a BSOD all it did was slow my computer to a point that seemed like it died but I could move the pointer around the screen once in a while. My max temp was 85C.
My System SpecsSystem Spec
22 Oct 2012   #9

Windows 7 Pro 64bit
 
 

What can I try now?
My System SpecsSystem Spec
22 Oct 2012   #10
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Have you updated the display driver and the Ethernet driver?

If so, what is the situation now?
Let us see your latest SF Diag tool output files.
My System SpecsSystem Spec
Reply

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