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Windows 7: BSOD when working with soapware, dump file attached

12 Oct 2012   #1
crislevin

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD when working with soapware, dump file attached

happens from time to time, maybe once a week for the past 3 weeks, but not all the time.

thanks


My System SpecsSystem Spec
.
12 Oct 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello crislevin.
Your dump file says, STOP 0x00000019: BAD_POOL_HEADER; where the Usual causes: Device driver
(source: Carrona.org)

But, your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.

Driver Verifier - Enable and Disable

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier. With verifier enabled, use the computer as usual. Let it crash.

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
12 Oct 2012   #3
crislevin

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

thanks, will do.
My System SpecsSystem Spec
.

12 Oct 2012   #4
crislevin

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

okay, after enabling the verifier, when trying to reboot, the windows wouldn't start at all, and no dump file being created.
My System SpecsSystem Spec
12 Oct 2012   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Boot into safe mode and disable driver verifier. Then boot back normally, enable it again, and make it sure that you have checked the non-microsoft drivers only, nothing else.
My System SpecsSystem Spec
12 Oct 2012   #6
crislevin

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I tried again, yes I only selected non-microsoft drivers from the list.

It again failed to boot into windows.

This is a Fujitsu lifebook tablet, should I also not select fujitsu, intel, amd drivers?
My System SpecsSystem Spec
12 Oct 2012   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Capt.Jack Sparrow
  1. Go to Start and type in "verifier" (without the quotes) and press Enter
  2. Select "Create custom settings (for code developers)" and click "Next"
  3. Select "Select individual settings from a full list" and click "Next"
  4. Select everything EXCEPT FOR "Low Resource Simulation", "IRP Logging" and "Force Pending I/O Requests" and click "Next"
  5. Select "Select driver names from a list" and click "Next"
  6. Then select all drivers NOT provided by Microsoft and click "Next"
  7. Select "Finish" on the next page.
Try it?
My System SpecsSystem Spec
12 Oct 2012   #8
crislevin

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

huh, step 4, should I select everything except "low resource simulation" (thats what I did)?

or should I select only "standard settings", and not others ("low resource simulation", "IRP Logging" and "Force Pending I/O Requests")?
My System SpecsSystem Spec
12 Oct 2012   #9
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

My System SpecsSystem Spec
13 Oct 2012   #10
Anthony

Microsoft Community Contributor Award Recipient

MS Windows 7 Professional 64-bit SP1
 
 

System Specs and / or the other files: http://www.sevenforums.com/crashes-d...tructions.html

Thanks
My System SpecsSystem Spec
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 BSOD when working with soapware, dump file attached




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